Terms and Conditions

1. Introduction & Acceptance of Terms

1.1 Welcome to AzariPay

Welcome to AzariPay, a digital financial services platform owned and operated by AzariPay Technologies Ltd(“AzariPay“, “we“, “our“, or “us“).

These Terms and Conditions (“Terms“) govern your access to and use of AzariPay’s website, mobile application, digital wallet, payment services, business banking solutions, global accounts, cross-border payment services, foreign exchange services, payment cards, APIs, merchant services, Azari Select, concierge services, and all other products, platforms, technologies, and services offered by AzariPay (collectively, the “Services“).

These Terms constitute a legally binding agreement between you and AzariPay.

1.2 Acceptance of These Terms

By accessing, registering for, downloading, installing, activating, or using any AzariPay Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with:

• Our Privacy Policy;
• Any product-specific terms and conditions;
• Applicable fee schedules;
• Promotional terms;
• API or developer terms where applicable;
• Cardholder agreements;
• Merchant agreements;
• Business account terms;
• Azari Select programme terms;
• Concierge service terms; and
• Any other policies or notices published by AzariPay from time to time.

If you do not agree with these Terms, you must not access or use the Services.

1.3 Eligibility

By using the Services, you represent and warrant that:

• You have the legal capacity to enter into a binding agreement under applicable law;
• The information you provide is accurate, complete, and current;
• You will promptly update your information where it changes;
• You will use the Services only for lawful purposes;
• Your use of the Services does not violate any applicable law, regulation, court order, sanction, or contractual obligation; and
• You are not prohibited from using our Services under any applicable law or sanctions regime.

Where you access the Services on behalf of a company, organisation, partnership, government entity, or other legal person, you represent and warrant that you have full authority to bind that entity to these Terms.

1.4 Electronic Agreement

You acknowledge and agree that these Terms may be accepted electronically.

Your continued use of AzariPay’s Services, including by clicking “Accept”, “Agree”, “Continue”, “Register”, “Open Account”, or any similar electronic confirmation, constitutes your legally valid electronic acceptance of these Terms to the fullest extent permitted by applicable law.

Electronic records, electronic signatures, electronic instructions, and electronic communications shall have the same legal force and effect as written documents and handwritten signatures, except where prohibited by applicable law.

1.5 Changes to These Terms

AzariPay may amend, revise, modify, supplement, or replace these Terms at any time to reflect:

• Changes in law or regulation;
• New products or services;
• Technological developments;
• Security enhancements;
• Operational improvements;
• Business restructuring;
• Industry standards; or
• Other legitimate business or legal requirements.

Where required by applicable law, we will provide reasonable notice of material changes through our website, mobile application, email, SMS, push notifications, or other appropriate communication channels.

Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the updated Terms unless applicable law requires your express consent.

1.6 Availability of Services

AzariPay’s Services may not be available in every country or jurisdiction.

Access to particular Services may depend on:

• Applicable laws;
• Regulatory approvals;
• Licensing requirements;
• Product availability;
• Customer eligibility;
• Risk assessments;
• Technical limitations; or
• Other operational considerations.

AzariPay reserves the right to limit, suspend, modify, or discontinue any Service in any jurisdiction without liability, subject to applicable law.

1.7 Regulatory Compliance

AzariPay operates in accordance with applicable laws and regulatory requirements governing financial services, payment systems, data protection, anti-money laundering, counter-terrorist financing, sanctions compliance, consumer protection, and other relevant legal obligations.

Nothing in these Terms shall limit AzariPay’s ability or obligation to comply with applicable laws, court orders, regulatory directives, supervisory requirements, or lawful requests from competent authorities.

1.8 Relationship Between the Parties

These Terms govern the contractual relationship between you and AzariPay solely for the purpose of providing the Services.

Nothing in these Terms shall be interpreted as creating:

• A partnership;
• A joint venture;
• A fiduciary relationship;
• An agency relationship;
• An employment relationship; or
• Any other legal relationship except as expressly provided.

1.9 Entire Agreement

These Terms, together with all documents expressly incorporated by reference, constitute the entire agreement between you and AzariPay regarding the Services and supersede all prior oral or written communications, representations, understandings, or agreements relating to the same subject matter.

1.10 Customer Acknowledgement

By accessing or using any AzariPay Service, you acknowledge and agree that:

• You have carefully read and understood these Terms;
• You agree to comply with all applicable laws and regulations;
• You understand that financial services involve regulatory, operational, and security requirements;
• You accept that certain Services may be subject to additional terms and conditions;
• You consent to receiving legally required notices electronically where permitted by law; and
• You agree to be legally bound by these Terms for as long as you access or use any AzariPay Service.

2. Definitions & Interpretation

2.1 Definitions

Unless the context otherwise requires, the following terms shall have the meanings set out below:

“Account”

Any personal, business, merchant, wallet, virtual account, global account, card account, or other account opened or maintained with AzariPay.

“Affiliate”

Any company that directly or indirectly controls, is controlled by, or is under common control with AzariPay Technologies Ltd.

“Agreement”

These Terms and Conditions together with the Privacy Policy, Fee Schedule, Product Terms, Cardholder Agreement, Merchant Terms, Business Account Terms, Azari Select Terms, Concierge Terms, and any other policies or documents expressly incorporated by reference.

“API”

Any Application Programming Interface made available by AzariPay for integration with third-party systems, applications, or platforms.

“Applicable Law”

All laws, regulations, directives, rules, judicial decisions, regulatory guidance, industry standards, and governmental requirements applicable to AzariPay, the Customer, or the Services in any relevant jurisdiction.

“Authorised Representative”

Any individual authorised by a Customer or Business Customer to act on their behalf in relation to the Services.

“Azari Select”

AzariPay’s premium lifestyle, concierge, rewards, privileges, merchant benefits, and exclusive member programme.

“AzariPay”

AzariPay Technologies Ltd, its successors, permitted assigns, subsidiaries, affiliates, and authorised service providers, where applicable.

“Business Customer”

Any company, partnership, sole proprietorship, charity, association, institution, government entity, financial institution, or other legal entity using the Services.

“Business Day”

Any day, excluding Saturdays, Sundays, and officially declared public holidays in the relevant jurisdiction, during which banks or payment systems are generally open for business.

“Card”

Any physical, virtual, digital, prepaid, debit, credit, commercial, or other payment card issued or supported by AzariPay.

“Charge”

Any fee, commission, levy, duty, tax, interest, penalty, or other amount payable in connection with the Services.

“Concierge Services”

Lifestyle, travel, hospitality, business, personal assistance, reservations, premium access, and related services provided directly by AzariPay or through authorised partners.

“Confidential Information”

Any non-public business, commercial, financial, technical, operational, customer, security, or proprietary information disclosed by either party.

“Customer”, “You”, or “Your”

Any individual or Business Customer who accesses or uses the Services.

“Digital Wallet”

The electronic wallet maintained by AzariPay that enables Customers to hold value, make payments, receive funds, and access related financial services.

“Electronic Communication”

Any communication transmitted electronically, including email, SMS, push notification, in-app notification, website notice, electronic document, or any other digital communication channel.

“Force Majeure Event”

Any event beyond the reasonable control of AzariPay, including natural disasters, acts of God, war, terrorism, cyberattacks, pandemics, labour disputes, government actions, utility failures, telecommunications failures, banking network disruptions, or similar events.

“Foreign Exchange” or “FX”

Currency conversion or exchange services offered by AzariPay or its authorised partners.

“Global Account”

A local or foreign currency account, virtual account, collection account, settlement account, or similar account made available to facilitate domestic or international transactions.

“Intellectual Property”

All copyrights, trademarks, service marks, patents, designs, trade secrets, domain names, software, databases, logos, branding, and other proprietary rights owned or licensed by AzariPay.

“Know Your Business (KYB)”

Business verification procedures carried out in accordance with applicable law.

“Know Your Customer (KYC)”

Identity verification and customer due diligence procedures required under applicable law.

“Merchant”

A business or organisation authorised to accept payments through AzariPay.

“Personal Information”

Information relating to an identified or identifiable natural person as defined under applicable data protection laws.

“Privacy Policy”

AzariPay’s Privacy Policy, as amended from time to time.

“Prohibited Activity”

Any activity prohibited under these Terms, applicable law, or AzariPay’s policies, including fraud, money laundering, terrorist financing, sanctions violations, cybercrime, identity theft, or misuse of the Services.

“Sanctions”

Economic, trade, financial, or other restrictive measures imposed by competent governmental or international authorities.

“Services”

All products, platforms, technologies, software, APIs, websites, mobile applications, digital wallets, payment solutions, business banking services, cards, foreign exchange services, cross-border payment services, Azari Select, concierge services, merchant services, and any other services made available by AzariPay.

“Third-Party Service Provider”

Any independent organisation or individual engaged by AzariPay to support the provision of the Services.

“Transaction”

Any payment, transfer, withdrawal, deposit, purchase, exchange, card transaction, foreign exchange transaction, settlement, refund, chargeback, or other financial activity processed through the Services.

“User Credentials”

Passwords, PINs, One-Time Passwords (OTPs), authentication tokens, biometric credentials, passkeys, security questions, or any other authentication method used to access the Services.

“Website”

AzariPay’s official website and any associated online portals operated by AzariPay.

2.2 Interpretation

Unless the context otherwise requires:

• Words importing the singular include the plural and vice versa.
• References to one gender include all genders.
• References to a person include individuals, companies, partnerships, governments, trusts, associations, and other legal entities.
• References to legislation include amendments, replacements, re-enactments, and subordinate legislation.
• References to headings are for convenience only and do not affect interpretation.
• The words “including”, “includes”, and “such as” shall be interpreted as meaning “including, without limitation”.
• References to “written” or “in writing” include electronic communications unless prohibited by applicable law.
• Any reference to “day” means a calendar day unless expressly stated otherwise.
• References to currency include any lawful currency supported by AzariPay.
• A reference to any AzariPay policy includes that policy as amended from time to time.

2.3 Order of Precedence

If there is any inconsistency between these Terms and any other document governing your use of the Services, the following order of precedence shall apply unless otherwise expressly stated:

1. Product-specific or service-specific terms and conditions.
2. Regulatory or mandatory legal requirements.
3. These Terms and Conditions.
4. The Privacy Policy.
5. Other AzariPay policies, guidelines, notices, or operating procedures.

2.4 References to Time

Unless otherwise specified:

• All dates and times shall be interpreted according to the time zone determined by AzariPay for the relevant Service or transaction.
• Business Days and transaction cut-off times may vary by country, payment system, currency, or financial institution.

2.5 Language

These Terms are drafted in the English language. Where they are translated into another language for convenience, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency or conflict.

2.6 No Waiver by Interpretation

Any ambiguity in these Terms shall not be interpreted against AzariPay solely because AzariPay prepared or drafted these Terms. These Terms shall be interpreted fairly and in accordance with their purpose, applicable law, and recognised principles of contractual interpretation.

3. Eligibility & Account Registration

3.1 Eligibility

To access or use any AzariPay product or service, you must satisfy the eligibility requirements determined by AzariPay and applicable law.

By opening or using an AzariPay Account, you represent and warrant that:

• You have the legal capacity to enter into a binding contract under the laws applicable to you.
• You are eligible to use the Services under the laws of your country of residence and any jurisdiction in which you use the Services.
• You are not prohibited, restricted, or sanctioned from using financial services.
• You are not acting on behalf of a person or entity subject to applicable sanctions or legal restrictions.
• All information you provide is true, accurate, complete, and not misleading.
• You will promptly update your information whenever it changes.
• You will use the Services only for lawful purposes and in accordance with these Terms.

AzariPay reserves the right to determine, at its sole discretion and subject to applicable law, whether an applicant meets the eligibility requirements for any product or service.

3.2 Individual Accounts

Individuals may apply for a personal AzariPay Account by completing the prescribed onboarding process and providing any information or documentation reasonably required by AzariPay.

Account activation may be subject to:

• Identity verification (KYC);
• Biometric or facial verification where applicable;
• Address verification where required;
• Risk assessment;
• Fraud screening;
• Sanctions screening;
• Regulatory approvals where applicable; and
• Successful completion of AzariPay’s onboarding procedures.

3.3 Business Accounts

Businesses, organisations, charities, partnerships, sole proprietorships, financial institutions, and government entities may apply for Business Accounts.

Business onboarding may require:

• Corporate registration documents;
• Business licences or permits;
• Tax identification information;
• Know Your Business (KYB) verification;
• Identification of directors and authorised representatives;
• Ultimate Beneficial Owner (UBO) information;
• Source of funds or source of wealth documentation where required;
• Board resolutions or authorisations where applicable; and
• Any additional information required by law or AzariPay’s compliance policies.

Approval of a Business Account remains at AzariPay’s discretion, subject to applicable legal and regulatory requirements.

3.4 Account Verification

AzariPay may verify the information you provide using internal systems and trusted third-party sources.

Verification may include:

• Government-issued identity verification;
• Database verification;
• Biometric verification;
• Telephone and email verification;
• Bank account verification;
• Business registry verification;
• Credit reference or identity databases where permitted;
• Fraud prevention databases;
• Sanctions and watchlist screening; and
• Any other lawful verification process.

You authorise AzariPay to conduct these verification activities where permitted by applicable law.

3.5 Ongoing Due Diligence

Eligibility is not limited to the initial onboarding process.

AzariPay may conduct ongoing customer due diligence throughout your relationship with us.

We may request updated:

• Identity documents;
• Contact information;
• Proof of address;
• Employment or occupation information;
• Business documentation;
• Ownership information;
• Tax information;
• Source of funds;
• Source of wealth;
• Transaction explanations; or
• Other information reasonably required to comply with legal or regulatory obligations.

Failure to provide requested information may result in transaction delays, account restrictions, suspension, or closure where permitted by applicable law.

3.6 One Account Per Customer

Unless expressly authorised by AzariPay in writing or where a product specifically permits otherwise:

• Each individual may maintain only one primary personal AzariPay Account.
• Business entities may maintain only the accounts approved for their organisation.
• Duplicate, fictitious, anonymous, or fraudulent accounts are prohibited.

AzariPay may merge, restrict, suspend, or close duplicate accounts where appropriate.

3.7 Accurate Information

You are responsible for ensuring that all information provided to AzariPay remains accurate, complete, and current.

You agree to notify AzariPay promptly if there are changes to:

• Your legal name;
• Residential or business address;
• Telephone number;
• Email address;
• Identity documents;
• Citizenship or residency status where relevant;
• Authorised representatives;
• Beneficial ownership;
• Business registration details; or
• Any other information material to your relationship with AzariPay.

AzariPay shall not be responsible for losses resulting from inaccurate or outdated information provided by you.

3.8 Refusal of Registration

AzariPay reserves the right, subject to applicable law, to refuse, delay, suspend, or reject any application for an account or service without incurring liability where:

• Required information is incomplete or inaccurate;
• Identity cannot be satisfactorily verified;
• Regulatory or compliance concerns arise;
• Fraud or suspicious activity is suspected;
• The application presents an unacceptable risk;
• Applicable law prohibits the relationship;
• False or misleading information has been provided; or
• Any other legitimate business, legal, or regulatory reason exists.

Where legally permissible, AzariPay is not obligated to disclose the detailed reasons for refusing an application.

3.9 Activation of Services

Approval of an account does not automatically entitle a Customer to access every AzariPay product or feature.

Different Services may require:

• Additional verification;
• Separate eligibility assessments;
• Acceptance of product-specific terms;
• Compliance approvals;
• Credit or risk assessments where applicable; or
• Other operational requirements determined by AzariPay.

AzariPay may activate, restrict, suspend, or withdraw access to individual Services independently of your primary account.

3.10 Customer Responsibilities During Registration

You agree to:

• Provide truthful and complete information;
• Submit authentic documents only;
• Cooperate with verification requests;
• Protect your login credentials during onboarding;
• Notify AzariPay immediately if you suspect unauthorised use of your identity;
• Refrain from impersonating another person or organisation; and
• Comply with all onboarding instructions issued by AzariPay.

3.11 No Right to an Account

Submitting an application does not create any obligation on AzariPay to approve or maintain an account.

AzariPay reserves the right to approve, reject, suspend, restrict, or terminate any application or account in accordance with these Terms, applicable law, regulatory requirements, and its internal risk management policies.

3.12 Customer Acknowledgement

By applying for or maintaining an AzariPay Account, you acknowledge and agree that:

• AzariPay may conduct identity, business, fraud, compliance, and risk assessments before and after account activation.
• Your eligibility may be reviewed throughout your relationship with AzariPay.
• Additional information or documentation may be requested at any time to comply with legal, regulatory, or operational requirements.
• Access to particular products or services may be conditional upon satisfying additional eligibility criteria.
• AzariPay may refuse, suspend, restrict, or terminate your account or access to Services where permitted by applicable law and these Terms.

4. Know Your Customer (KYC) & Identity Verification

4.1 Purpose of KYC

To protect our customers, comply with applicable laws, and maintain the integrity of our platform, AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) operates a comprehensive Know Your Customer (KYC) and identity verification programme.

You acknowledge that AzariPay is legally and contractually entitled to verify your identity before, during, and after your use of the Services.

4.2 Identity Verification Requirement

You must successfully complete the identity verification procedures prescribed by AzariPay before you can access certain products or services.

Depending on the product, jurisdiction, transaction value, or applicable regulations, AzariPay may require one or more levels of identity verification before:

• Opening an account;
• Increasing transaction limits;
• Issuing payment cards;
• Enabling international transfers;
• Providing business services;
• Activating Global Accounts;
• Accessing premium features;
• Processing high-value transactions; or
• Using any other regulated financial service.

4.3 Information You Must Provide

You agree to provide accurate, complete, and up-to-date information and documentation as reasonably requested by AzariPay, which may include:

• Full legal name;
• Date of birth;
• Nationality;
• Residential address;
• Business address where applicable;
• Mobile telephone number;
• Email address;
• Government-issued identification;
• Selfie or facial image;
• Biometric information where permitted by law;
• Tax identification information;
• Bank account information;
• Occupation or employment details;
• Source of funds;
• Source of wealth where applicable;
• Politically Exposed Person (PEP) declarations where required; and
• Any additional information required by applicable law or AzariPay’s compliance policies.

4.4 Verification Methods

AzariPay may verify your identity using one or more lawful methods, including:

• Government identity databases;
• National identity systems;
• Passport verification;
• Driver’s licence verification;
• Residence permit verification;
• Bank Verification Number (BVN), National Identification Number (NIN), Tax Identification Number (TIN), or equivalent identifiers where permitted by law;
• Facial recognition or biometric comparison;
• Liveness detection;
• Telephone verification;
• Email verification;
• Utility bill or proof of address verification;
• Financial institution verification;
• Trusted third-party identity verification providers;
• Credit reference agencies where permitted;
• Public records;
• Regulatory databases; and
• Other lawful verification technologies.

AzariPay may use manual, automated, or hybrid verification processes.

4.5 Business Verification (KYB)

Business Customers must also complete Know Your Business (KYB) verification.

This may include verification of:

• Business registration;
• Regulatory licences;
• Directors and officers;
• Authorised representatives;
• Ultimate Beneficial Owners (UBOs);
• Shareholding structure;
• Tax registration;
• Business activities;
• Source of funds;
• Source of wealth where applicable; and
• Other information reasonably required by AzariPay.

4.6 Ongoing Customer Due Diligence

Identity verification is an ongoing obligation.

AzariPay may periodically request updated information or documentation to:

• Re-confirm your identity;
• Update expired identification documents;
• Verify changes to your personal or business information;
• Assess changes in your risk profile;
• Comply with legal or regulatory requirements;
• Conduct periodic KYC reviews; and
• Support fraud prevention and financial crime compliance.

Failure to provide updated information within the requested timeframe may result in temporary restrictions, suspension, or termination of your account or Services.

4.7 Enhanced Due Diligence

AzariPay may apply Enhanced Due Diligence (EDD) where appropriate, including where:

• Transactions are unusually large or complex;
• Activity appears inconsistent with your profile;
• Higher-risk jurisdictions are involved;
• You are identified as a Politically Exposed Person (PEP);
• Additional regulatory obligations apply; or
• AzariPay determines that enhanced review is necessary for risk management or compliance purposes.

EDD may require additional documentation, interviews, explanations, or verification before Services are provided.

4.8 Sanctions and Watchlist Screening

AzariPay may screen Customers, Business Customers, authorised representatives, beneficial owners, counterparties, and transactions against:

• International sanctions lists;
• Domestic sanctions lists;
• Politically Exposed Person (PEP) databases;
• Law enforcement watchlists;
• Financial crime databases;
• Adverse media sources where appropriate; and
• Other lawful compliance databases.

Where screening identifies a potential match or elevated risk, AzariPay may delay, restrict, suspend, reject, or report the relevant account or transaction as required or permitted by applicable law.

4.9 Use of Third-Party Verification Providers

AzariPay may engage trusted third-party providers to assist with identity verification, fraud prevention, biometric authentication, document validation, address verification, sanctions screening, and other compliance functions.

By using the Services, you authorise AzariPay to share the information reasonably necessary with such providers for these purposes, subject to applicable law and our Privacy Policy.

4.10 Failure or Refusal to Complete Verification

AzariPay may refuse to establish or continue a relationship, or may limit access to the Services, if:

• Identity cannot be satisfactorily verified;
• Required documents are not provided;
• Information appears false, misleading, inconsistent, or fraudulent;
• Regulatory requirements cannot be met;
• There is a suspected breach of these Terms;
• Financial crime or security concerns arise; or
• Applicable law otherwise requires or permits such action.

Where permitted by law, AzariPay is not obliged to disclose the detailed reasons for its decision.

4.11 Customer Obligations

You agree to:

• Provide only genuine and authentic documents;
• Ensure that all information supplied is accurate and current;
• Promptly notify AzariPay of any material changes to your information;
• Cooperate fully with KYC and compliance requests;
• Respond to verification requests within the time specified by AzariPay;
• Not use forged, altered, stolen, or misleading identification documents; and
• Not impersonate any other individual or organisation.

Any attempt to circumvent AzariPay’s verification procedures may result in immediate suspension or termination of your account and may be reported to the appropriate authorities where required by law.

4.12 Customer Acknowledgement

By applying for, registering, or using an AzariPay Account or any of the Services, you acknowledge and agree that:

• Identity verification is a continuing condition of your relationship with AzariPay.
• AzariPay may collect, verify, update, retain, and process your identity and business information to comply with legal, regulatory, security, and operational requirements.
• AzariPay may conduct identity verification before, during, and after your use of the Services.
• Additional verification may be requested at any time where reasonably necessary.
• Failure to satisfy KYC, KYB, or Enhanced Due Diligence requirements may result in the refusal, restriction, suspension, or termination of your account or access to the Services.
• AzariPay may rely on trusted third-party verification providers and official databases in carrying out identity verification, subject to applicable law and the Privacy Policy.

5. Business Accounts & Know Your Business (KYB) Requirements

5.1 Business Accounts

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) offers Business Accounts designed for companies, partnerships, sole proprietorships, non-governmental organisations, charities, educational institutions, financial institutions, government entities, and other legally recognised organisations (collectively, “Business Customers“).

Business Accounts may provide access to business payments, collections, merchant services, global accounts, foreign exchange services, cross-border payments, APIs, payment cards, payroll solutions, and other commercial products made available by AzariPay.

5.2 Know Your Business (KYB)

As a regulated financial services provider, AzariPay operates a comprehensive Know Your Business (KYB)programme to verify the identity, ownership, control, and legitimacy of every Business Customer.

Completion of KYB is a mandatory condition for opening, maintaining, or continuing to use a Business Account.

5.3 Eligibility

To open and maintain a Business Account, the applicant must:

• Be legally established or recognised under applicable law;
• Possess all licences, registrations, and approvals required for its business activities;
• Provide complete, accurate, and current information;
• Successfully complete AzariPay’s onboarding and verification procedures;
• Comply with applicable laws and these Terms; and
• Meet AzariPay’s risk, compliance, and operational requirements.

Approval of a Business Account is subject to AzariPay’s sole discretion, acting reasonably and in accordance with applicable law.

5.4 Information and Documentation

Business Customers may be required to provide information and documentation including:

• Certificate of incorporation or business registration;
• Constitutional or formation documents;
• Registered and trading names;
• Registered and operating addresses;
• Tax Identification Number (TIN) or equivalent;
• Regulatory licences and permits;
• Nature of business and business activities;
• Expected transaction volumes and payment flows;
• Banking details;
• Financial statements where appropriate;
• Corporate ownership structure;
• Directors and officers;
• Shareholders and Ultimate Beneficial Owners (UBOs);
• Authorised signatories and representatives;
• Board resolutions or powers of attorney where applicable;
• Source of funds;
• Source of wealth where applicable; and
• Any additional information reasonably requested by AzariPay.

5.5 Ultimate Beneficial Ownership (UBO)

Business Customers must disclose the natural persons who ultimately own, control, or benefit from the organisation where required by applicable law.

AzariPay may require:

• Ownership percentages;
• Corporate structure charts;
• Trust or nominee arrangements;
• Shareholder registers;
• Partnership agreements; and
• Other documentation necessary to identify Ultimate Beneficial Owners.

Business Customers must promptly notify AzariPay of any changes affecting ownership or control.

5.6 Verification and Due Diligence

AzariPay may verify Business Customer information using:

• Corporate registries;
• Government databases;
• Regulatory authorities;
• Financial institutions;
• Credit or business information providers where permitted;
• Trusted third-party verification providers;
• Publicly available information;
• Sanctions and watchlist databases; and
• Other lawful verification methods.

AzariPay may conduct manual, automated, or hybrid verification processes.

5.7 Ongoing KYB Reviews

Business verification is an ongoing requirement.

AzariPay may periodically request updated:

• Corporate documents;
• Regulatory licences;
• Director information;
• UBO information;
• Business addresses;
• Tax information;
• Financial information;
• Transaction explanations;
• Compliance documentation; or
• Other information required by law or AzariPay’s policies.

Failure to provide requested information may result in restrictions, suspension, or termination of the Business Account.

5.8 Authorised Representatives

Business Customers may appoint authorised representatives to manage their Business Account.

The Business Customer warrants that each authorised representative:

• Has been validly appointed;
• Has authority to act on behalf of the organisation;
• Will comply with these Terms; and
• Will use the Services only within the authority granted.

AzariPay may rely on instructions received from an authorised representative until notified otherwise through approved procedures.

5.9 Responsibility for Authorised Users

The Business Customer remains fully responsible for:

• All actions taken by its directors, officers, employees, contractors, agents, and authorised representatives;
• Maintaining appropriate internal controls;
• Protecting account credentials;
• Monitoring account access; and
• Promptly notifying AzariPay of any unauthorised activity or changes to authorised users.

5.10 Compliance Monitoring

AzariPay may continuously monitor Business Accounts for:

• Compliance with applicable laws;
• Anti-money laundering (AML) obligations;
• Counter-terrorist financing (CTF) requirements;
• Counter-proliferation financing (CPF) obligations;
• Sanctions compliance;
• Fraud prevention;
• Unusual transaction activity;
• Cybersecurity risks;
• Regulatory reporting obligations; and
• Other legitimate compliance purposes.

Such monitoring may include automated systems, manual reviews, or both.

5.11 High-Risk Businesses

AzariPay reserves the right to apply enhanced due diligence, impose additional requirements, restrict services, or decline applications from businesses operating in higher-risk sectors, jurisdictions, or industries, including where required by applicable law or AzariPay’s internal risk management framework.

5.12 Changes to Business Information

Business Customers must promptly notify AzariPay of any material changes, including:

• Business name;
• Registered address;
• Directors or officers;
• Shareholding structure;
• Ultimate Beneficial Owners;
• Business activities;
• Regulatory licences;
• Tax status;
• Authorised representatives;
• Insolvency proceedings; or
• Any other material change affecting the business relationship.

Failure to notify AzariPay may result in service restrictions or other action permitted under these Terms or applicable law.

5.13 Refusal, Restriction, Suspension, or Closure

AzariPay may refuse, restrict, suspend, or terminate a Business Account where:

• KYB requirements are not satisfied;
• Information provided is false, incomplete, or misleading;
• Regulatory obligations cannot be fulfilled;
• Fraud, financial crime, or security concerns arise;
• Required documentation is not provided within a reasonable period;
• The Business Customer breaches these Terms; or
• Applicable law requires or permits such action.

Where legally permissible, AzariPay is not required to disclose confidential compliance or risk assessment information underlying such decisions.

5.14 Customer Acknowledgement

By applying for or maintaining a Business Account, the Business Customer acknowledges and agrees that:

• Completion of KYB is mandatory.
• AzariPay may verify, monitor, update, and retain business information throughout the relationship.
• Additional documentation may be requested at any time to satisfy legal, regulatory, operational, or risk management requirements.
• AzariPay may conduct ongoing compliance reviews, transaction monitoring, sanctions screening, and risk assessments.
• Failure to comply with KYB obligations may result in delayed onboarding, restricted services, suspension, or termination of the Business Account.
• AzariPay may rely on trusted third-party verification providers, official registries, and competent authorities in carrying out KYB procedures, subject to applicable law and the Privacy Policy.

6. Account Security & Customer Responsibilities

6.1 Our Commitment to Security

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) is committed to maintaining a secure financial platform and implementing appropriate technical, administrative, and organisational safeguards to protect customer accounts, transactions, and information.

While AzariPay employs industry-standard security measures, the security of your Account also depends on your cooperation in protecting your credentials, devices, and personal information.

6.2 Your Responsibility for Account Security

You are solely responsible for maintaining the confidentiality and security of your Account and all authentication credentials associated with it.

You must:

• Keep your username, password, PIN, passcodes, One-Time Passwords (OTPs), biometric credentials, passkeys, security questions, API keys, and authentication tokens confidential.
• Use strong, unique passwords and change them periodically.
• Enable Multi-Factor Authentication (MFA) where available.
• Protect the devices used to access your Account.
• Log out of shared or public devices after use.
• Ensure your operating system and applications remain updated.
• Install appropriate anti-malware and security software where applicable.
• Avoid using insecure or public Wi-Fi networks for sensitive transactions without appropriate protection.
• Regularly review your Account activity.

6.3 Prohibited Security Practices

You must not:

• Share your login credentials with any other person.
• Allow another person to operate your Account without AzariPay’s approval where required.
• Save passwords or OTPs in insecure locations.
• Circumvent or attempt to bypass AzariPay’s security controls.
• Attempt to gain unauthorised access to other accounts or systems.
• Use automated tools, bots, scripts, or software to interfere with the Services unless expressly authorised.
• Reverse engineer, probe, or test the security of AzariPay’s systems without written authorisation.
• Introduce malware, viruses, ransomware, or other malicious code into the Services.

6.4 Security Notifications

You must immediately notify AzariPay if you become aware of, or reasonably suspect:

• Unauthorised access to your Account;
• Loss or theft of your mobile device, payment card, or authentication device;
• Compromise of your password, PIN, OTP, or other credentials;
• Suspicious emails, SMS messages, phone calls, or phishing attempts claiming to be from AzariPay;
• Unauthorised transactions;
• Changes to your contact information that you did not authorise; or
• Any other security incident affecting your Account.

Prompt reporting enables AzariPay to take reasonable measures to protect your Account. Delays in reporting may affect our ability to prevent or recover unauthorised activity.

6.5 Verification of Instructions

AzariPay may require additional authentication or verification before processing certain instructions or transactions, particularly where they involve:

• High-value transactions;
• Changes to personal information;
• Password or credential resets;
• Addition of beneficiaries;
• Cross-border payments;
• Business Account administration;
• Card management;
• Device changes; or
• Activities identified as presenting elevated risk.

AzariPay may decline or delay instructions until appropriate verification has been completed.

6.6 Device Security

You are responsible for ensuring that any device used to access the Services is secure.

You should:

• Enable device passwords or biometric locks;
• Keep software and security updates current;
• Avoid installing untrusted applications;
• Protect devices against malware and spyware;
• Disable access when a device is lost or stolen where possible; and
• Remove stored AzariPay credentials before selling or disposing of a device.

6.7 Monitoring Your Account

You are responsible for reviewing your Account activity and transaction history regularly.

If you identify any unauthorised, incorrect, or suspicious transaction, you must notify AzariPay without undue delay through our official customer support channels.

Failure to report suspicious activity promptly may affect the investigation and recovery process where permitted by applicable law.

6.8 Fraud Prevention

You agree to cooperate fully with AzariPay in preventing fraud and financial crime.

This may include:

• Providing additional verification;
• Confirming transaction instructions;
• Responding to security enquiries;
• Supplying supporting documentation;
• Participating in investigations where appropriate; and
• Following security guidance issued by AzariPay.

AzariPay may temporarily restrict, delay, suspend, or decline transactions where reasonably necessary to protect you, other customers, or the integrity of the Services.

6.9 Security Holds and Restrictions

Where AzariPay reasonably believes that your Account or a transaction may present a security, fraud, compliance, or operational risk, we may, without prior notice where permitted by law:

• Place temporary holds on funds or transactions;
• Require additional verification;
• Restrict access to some or all Services;
• Suspend payment cards;
• Freeze or limit account functionality;
• Decline transactions;
• Reset security credentials;
• Block devices or sessions; or
• Take any other reasonable protective action.

Where practicable and legally permissible, AzariPay will inform you of such measures.

6.10 Customer Liability

You are responsible for losses arising from:

• Your failure to protect your credentials;
• Sharing security information with another person;
• Failure to notify AzariPay promptly after becoming aware of a security issue;
• Fraud or unauthorised activity resulting from your negligence or intentional misconduct;
• Use of compromised devices that you failed to secure; or
• Breach of these Terms.

Nothing in this section excludes or limits any rights you may have under applicable law.

6.11 AzariPay’s Responsibilities

AzariPay will use reasonable care to:

• Implement appropriate security measures;
• Monitor for suspicious activity;
• Investigate reported security incidents;
• Respond to fraud reports;
• Protect customer information;
• Improve security controls;
• Comply with applicable legal and regulatory obligations; and
• Notify affected customers of certain security incidents where required by law.

6.12 Security Communications

AzariPay may contact you regarding security matters using:

• Email;
• SMS;
• Push notifications;
• Telephone calls;
• In-app messages; or
• Other authorised communication channels.

You are responsible for ensuring that your contact details remain accurate and up to date.

6.13 Customer Acknowledgement

By opening or using an AzariPay Account, you acknowledge and agree that:

• You are responsible for maintaining the security of your Account and authentication credentials.
• AzariPay may require additional verification or temporarily restrict access to protect your Account or comply with legal and regulatory obligations.
• You will promptly report any suspected unauthorised access, fraud, or security incident.
• AzariPay may rely on security information, authentication methods, and verification procedures reasonably believed to be valid.
• Both you and AzariPay play important roles in maintaining the security of the Services, and cooperation is essential to reducing fraud and protecting the integrity of the platform.

7. Digital Wallet Services

7.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) provides a digital wallet (“Wallet“) that enables eligible customers to securely store electronic value, receive funds, send money, make payments, pay bills, purchase digital products and services, access cross-border payment solutions, manage supported currencies, and use other financial services made available by AzariPay.

The Wallet is intended solely for lawful personal or business financial activities and is subject to these Terms, applicable law, and any product-specific conditions issued by AzariPay.

7.2 Wallet Activation

Your Wallet will become operational only after:

• Successful account registration;
• Completion of the required Know Your Customer (KYC) or Know Your Business (KYB) verification;
• Acceptance of these Terms;
• Satisfaction of applicable regulatory requirements; and
• Any additional verification or approval required by AzariPay.

Certain Wallet features may remain unavailable until enhanced verification requirements have been completed.

7.3 Wallet Features

Depending on your location, account type, verification level, regulatory approvals, and product availability, your Wallet may allow you to:

• Receive funds;
• Send money to other AzariPay users;
• Send money to bank accounts;
• Receive transfers from supported financial institutions;
• Make local and international payments;
• Pay merchants;
• Pay utility and service bills;
• Purchase airtime, data, gift cards, or other digital products;
• Hold one or more supported currencies;
• Convert currencies where foreign exchange services are available;
• Link payment cards or bank accounts;
• Receive salary or business payments where supported;
• Access Global Accounts;
• Access Azari Select benefits;
• Use APIs and business payment services where applicable; and
• Access any additional Wallet functionality introduced by AzariPay.

The availability of individual features may vary by country, regulatory requirements, and operational considerations.

7.4 Funding Your Wallet

You may fund your Wallet using one or more approved funding methods, including:

• Bank transfers;
• Linked payment cards;
• Transfers from other AzariPay users;
• Merchant settlements;
• Salary payments;
• International transfers where supported;
• Approved payment partners; or
• Other funding methods made available by AzariPay.

AzariPay may reject or delay funding transactions that fail security, compliance, fraud prevention, or regulatory checks.

7.5 Wallet Balances

Your Wallet balance represents the electronic value recorded in your Wallet and available for eligible transactions.

Wallet balances:

• Do not accrue interest unless expressly stated by AzariPay;
• Are subject to applicable transaction fees and charges;
• May be subject to regulatory restrictions;
• May not constitute a bank deposit unless specifically provided under applicable law or through a regulated banking partner; and
• May be subject to limits imposed by AzariPay or applicable law.

7.6 Transactions

You authorise AzariPay to process transaction instructions submitted through your Wallet using your approved authentication method.

Once a transaction has been authorised and processed, it may not be capable of being cancelled or reversed except where:

• Required by applicable law;
• Permitted under AzariPay’s operational procedures;
• The recipient agrees where appropriate;
• The transaction has not yet been completed; or
• A processing error has occurred.

You are responsible for ensuring that transaction details are accurate before authorising any transaction.

7.7 Transaction Limits

AzariPay may impose limits on:

• Wallet balances;
• Daily transactions;
• Monthly transaction volumes;
• Individual transfers;
• Cash withdrawals where available;
• Cross-border transactions;
• Currency conversions;
• Merchant payments; and
• Other Wallet activities.

Limits may vary according to:

• Verification level;
• Customer profile;
• Product type;
• Jurisdiction;
• Regulatory requirements; and
• Risk assessments.

AzariPay may amend these limits from time to time without prior notice where required for security, operational, or regulatory reasons.

7.8 Fees and Charges

Certain Wallet services may attract fees, including:

• Transfer fees;
• Currency conversion charges;
• Card funding fees;
• Withdrawal charges;
• Cross-border payment fees;
• Merchant service fees;
• Convenience fees;
• Third-party charges; and
• Applicable taxes.

Current fees will be published through AzariPay’s official channels or otherwise communicated before completion of the relevant transaction where required by law.

7.9 Unauthorised or Mistaken Transactions

You must notify AzariPay immediately if you believe:

• A transaction was unauthorised;
• Your Wallet has been compromised;
• Funds have been transferred in error;
• You have identified suspicious activity; or
• Your authentication credentials may have been exposed.

AzariPay will investigate reported issues in accordance with applicable law and our internal procedures. Recovery of funds may not be possible in all circumstances, particularly where transactions have already been completed or where the error resulted from incorrect information provided by you.

7.10 Dormant Wallets

Where your Wallet remains inactive for a prolonged period, AzariPay may classify it as dormant in accordance with applicable law and internal policies.

AzariPay may:

• Request updated verification information;
• Restrict certain Wallet functions;
• Apply lawful dormant account procedures;
• Report dormant balances where required by law; or
• Close dormant Wallets following applicable legal and regulatory requirements.

Where applicable, customers will be notified before material action is taken.

7.11 Suspension or Restriction of Wallet Services

AzariPay may suspend, restrict, freeze, or terminate all or part of your Wallet where:

• Required by law or regulatory direction;
• Fraud or suspicious activity is detected;
• Security concerns arise;
• KYC or KYB requirements are no longer satisfied;
• These Terms are breached;
• Incorrect or misleading information has been provided;
• Your Wallet is subject to investigation;
• There is unauthorised access or suspected compromise; or
• Such action is reasonably necessary to protect customers, AzariPay, or the integrity of the financial system.

Where legally and operationally appropriate, AzariPay will notify you of such action.

7.12 Wallet Closure

You may request closure of your Wallet at any time, subject to:

• Successful identity verification;
• Settlement of outstanding obligations;
• Completion of pending transactions;
• Payment of applicable fees;
• Compliance with regulatory requirements; and
• Any lawful retention or investigation requirements.

AzariPay may continue to retain account and transaction records after closure in accordance with applicable law and our Privacy Policy.

7.13 Service Availability

AzariPay aims to provide continuous Wallet services but does not guarantee uninterrupted availability.

Wallet services may be affected by:

• Scheduled maintenance;
• Emergency maintenance;
• Banking system outages;
• Telecommunications failures;
• Third-party service interruptions;
• Cybersecurity incidents;
• Regulatory actions;
• Force majeure events; or
• Other circumstances beyond AzariPay’s reasonable control.

7.14 Customer Responsibilities

You agree to:

• Use the Wallet only for lawful purposes;
• Maintain accurate account information;
• Protect your authentication credentials;
• Verify transaction details before authorisation;
• Maintain sufficient available balance for transactions and applicable fees;
• Cooperate with security and compliance requests;
• Promptly report suspicious activity; and
• Comply with these Terms and applicable law.

7.15 Customer Acknowledgement

By activating or using an AzariPay Wallet, you acknowledge and agree that:

• Your Wallet is subject to these Terms, applicable law, and AzariPay’s operational policies.
• Access to certain Wallet features may depend on your verification level, jurisdiction, and regulatory approvals.
• AzariPay may apply transaction limits, conduct compliance reviews, and implement security measures to protect the platform and its users.
• You are responsible for ensuring the accuracy of your transaction instructions before authorisation.
• AzariPay may suspend, restrict, or terminate Wallet services where required by law, these Terms, or our legitimate security, operational, or compliance requirements.

8. Sending & Receiving Money

8.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) enables eligible Customers to send and receive money through the AzariPay Wallet and other supported payment channels, subject to these Terms, applicable law, regulatory requirements, and the availability of the relevant Service.

Money transfer services may include:

• Transfers between AzariPay Wallets;
• Transfers to bank accounts;
• Transfers from bank accounts;
• Domestic transfers;
• International and cross-border transfers;
• Merchant payments;
• Business disbursements;
• Payroll payments;
• Bulk payment services;
• QR code payments;
• Payment requests;
• Phone number-based transfers (including services such as AzariBridge, where available);
• Payment links; and
• Other transfer services introduced by AzariPay from time to time.

8.2 Authorising a Transfer

A transfer is deemed authorised when you complete the required authentication process using an approved authentication method, including but not limited to:

• Password;
• PIN;
• One-Time Password (OTP);
• Biometric authentication;
• Passkey;
• Multi-Factor Authentication (MFA); or
• Any other authentication method approved by AzariPay.

Once properly authorised, you instruct AzariPay to process the transaction in accordance with your instructions.

8.3 Accuracy of Payment Instructions

You are solely responsible for ensuring that all payment instructions are accurate before authorising a transaction.

This includes verifying:

• Recipient name;
• Wallet number;
• Bank account number;
• Bank or financial institution;
• Phone number;
• QR code;
• Payment amount;
• Currency;
• Payment reference; and
• Any other relevant payment details.

AzariPay is not responsible for losses resulting from incorrect payment information supplied by you, except where required by applicable law.

8.4 Processing of Transfers

AzariPay will use reasonable efforts to process transactions promptly.

Processing times may vary depending on:

• Banking hours;
• Payment system availability;
• Currency;
• Country;
• Compliance reviews;
• Security checks;
• Regulatory approvals;
• Third-party processing times; and
• Other operational factors beyond AzariPay’s reasonable control.

Estimated processing times are indicative only and are not guaranteed.

8.5 Receipt of Funds

Funds received through the Services will generally be credited to the designated Wallet or account after successful processing.

Receipt of funds may be delayed where:

• Additional verification is required;
• Compliance reviews are ongoing;
• Technical issues occur;
• Incorrect payment details are supplied;
• Regulatory restrictions apply; or
• Other lawful reasons exist.

AzariPay may request additional information before making funds available.

8.6 Pending Transactions

Certain transfers may remain pending while AzariPay conducts:

• Identity verification;
• Fraud prevention reviews;
• AML/CFT compliance checks;
• Sanctions screening;
• Transaction monitoring;
• Security investigations; or
• Other operational reviews.

Pending transactions may be delayed, cancelled, returned, or rejected where necessary to comply with applicable law or these Terms.

8.7 Rejected or Failed Transfers

A transfer may be rejected, declined, cancelled, or returned where:

• Recipient information is incorrect;
• Insufficient funds are available;
• Transaction limits are exceeded;
• Security concerns arise;
• Regulatory restrictions apply;
• Fraud is suspected;
• Compliance requirements are not satisfied;
• Technical failures occur; or
• Processing is otherwise prohibited by applicable law.

Where practicable, AzariPay will notify you of the reason for the failed transaction, unless prohibited by law or regulatory requirements.

8.8 Incorrect or Mistaken Transfers

If you believe that you have sent money to the wrong recipient or made an error in a transaction, you must notify AzariPay immediately through our official customer support channels.

AzariPay will use reasonable efforts to assist in investigating the matter. However:

• Recovery of funds cannot be guaranteed;
• Transactions may be irreversible once completed;
• Recovery may depend on the cooperation of the receiving financial institution or recipient; and
• Administrative or recovery fees may apply where permitted by law.

Nothing in this section limits any rights available under applicable consumer protection laws.

8.9 Unauthorised Transfers

If you believe that a transfer was not authorised by you, you must notify AzariPay without undue delay.

AzariPay may:

• Investigate the transaction;
• Temporarily restrict your Account;
• Request additional information;
• Suspend related transactions;
• Cooperate with financial institutions and law enforcement agencies where appropriate; and
• Take any other reasonable action to protect customers and the integrity of the Services.

Your rights and liabilities regarding unauthorised transactions shall be determined in accordance with applicable law and these Terms.

8.10 Receiving Money

You may receive money from supported sources, including:

• Other AzariPay users;
• Linked financial institutions;
• Employers;
• Business partners;
• Merchants;
• International payment partners;
• Government agencies where supported; and
• Other approved payment channels.

Receipt of funds may be subject to:

• Transaction limits;
• Currency restrictions;
• Verification requirements;
• Compliance reviews;
• Applicable taxes;
• Regulatory approvals; and
• Other operational conditions.

8.11 Cross-Border Transfers

International transfers are subject to:

• Applicable foreign exchange regulations;
• Currency availability;
• International banking rules;
• Correspondent banking arrangements;
• Local regulatory requirements;
• Sanctions screening;
• Import or export controls where applicable; and
• Product-specific terms governing cross-border payments.

Additional fees, exchange rates, taxes, or intermediary bank charges may apply.

8.12 Transfer Limits

AzariPay may impose limits on:

• Individual transfers;
• Daily transfers;
• Monthly transfer volumes;
• Cross-border payments;
• Business payments;
• Bulk disbursements;
• Payment requests; and
• Other money transfer activities.

Transfer limits may vary based on:

• Verification level;
• Customer profile;
• Account type;
• Jurisdiction;
• Risk assessments; and
• Regulatory requirements.

8.13 Fraud Prevention

To protect Customers and comply with applicable law, AzariPay may:

• Delay or hold transactions;
• Request additional verification;
• Require supporting documentation;
• Decline suspicious transfers;
• Reverse transactions where legally permitted;
• Report suspicious activity to competent authorities where required by law; and
• Apply enhanced monitoring to higher-risk transactions.

8.14 Fees and Exchange Rates

Money transfer services may be subject to:

• Transfer fees;
• Foreign exchange margins;
• Third-party processing charges;
• Taxes;
• Correspondent banking charges;
• Merchant fees; and
• Other applicable charges.

Applicable fees and exchange rates will be disclosed through AzariPay’s official channels before or at the time of the transaction where required by law.

8.15 Customer Responsibilities

You agree to:

• Verify all transfer details before authorising a payment;
• Use the Services only for lawful purposes;
• Maintain sufficient available funds where applicable;
• Promptly report unauthorised or suspicious transactions;
• Cooperate with investigations;
• Not use the Services for fraudulent, deceptive, or prohibited activities; and
• Comply with all applicable laws, regulations, and these Terms.

8.16 Customer Acknowledgement

By sending or receiving money through AzariPay, you acknowledge and agree that:

• Authorised transfers may be final and irreversible except where otherwise required by law or expressly permitted by AzariPay.
• AzariPay may delay, decline, suspend, or reject transfers where necessary to comply with legal, regulatory, security, fraud prevention, or operational requirements.
• Processing times may vary depending on payment systems, financial institutions, jurisdictions, and compliance reviews.
• You are responsible for ensuring that recipient details and payment instructions are accurate before authorising any transfer.
• AzariPay may apply transaction limits, verification requirements, fees, and compliance controls to protect customers and maintain the integrity of the Services.

9. Cross-Border Payments

9.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) provides cross-border payment services that enable eligible Customers to send, receive, collect, and settle funds internationally through approved banking partners, payment networks, correspondent banks, licensed financial institutions, and other authorised service providers.

Cross-border payment services are subject to these Terms, applicable laws, foreign exchange regulations, anti-money laundering requirements, sanctions laws, payment network rules, and the laws of the countries involved in the transaction.

9.2 Availability of the Service

Cross-border payment services are available only in countries and currencies supported by AzariPay and its authorised partners.

The availability of destinations, currencies, payment methods, and settlement options may change at any time due to:

• Regulatory requirements;
• Banking partner availability;
• Currency restrictions;
• Operational considerations;
• Risk assessments;
• International sanctions;
• Market conditions; or
• Other legitimate business reasons.

AzariPay does not guarantee that every country, currency, or payment corridor will always be available.

9.3 Eligible Transactions

Subject to applicable law, Customers may use the Service for legitimate purposes, including:

• Personal remittances;
• Family support payments;
• Business payments;
• Supplier payments;
• Salary payments;
• International collections;
• Merchant settlements;
• Tuition payments;
• Travel-related payments;
• Medical payments;
• Investment-related payments where permitted by law; and
• Other lawful transactions approved by AzariPay.

Customers are solely responsible for ensuring that the purpose of each transaction complies with applicable laws in both the sending and receiving jurisdictions.

9.4 Customer Information Requirements

Before processing a cross-border payment, AzariPay may require information including:

• Sender’s identity;
• Recipient’s identity;
• Recipient’s banking details;
• Payment purpose;
• Source of funds;
• Supporting invoices or contracts where applicable;
• Tax information where required;
• Business documentation;
• Regulatory declarations; and
• Any other information required by law or AzariPay’s compliance policies.

Failure to provide requested information may result in delays, rejection, suspension, or cancellation of the transaction.

9.5 Foreign Exchange

Where a transaction requires currency conversion:

• The applicable exchange rate will be determined by AzariPay, its banking partners, liquidity providers, or other authorised foreign exchange providers.
• Exchange rates may fluctuate before the transaction is completed.
• Foreign exchange margins, spreads, and conversion fees may apply.
• The rate applied may differ from publicly quoted market rates.
• Once a conversion has been completed, it may not be reversible except where required by law.

Where required by applicable law, AzariPay will disclose the applicable exchange rate or the method used to determine it before the transaction is completed.

9.6 Processing Times

Cross-border transactions may take longer than domestic payments.

Processing times depend on factors including:

• Banking hours;
• Time zones;
• Public holidays;
• Correspondent banking arrangements;
• Regulatory approvals;
• Compliance reviews;
• Currency availability;
• Receiving institution processing times;
• International payment networks; and
• Other operational circumstances.

Estimated delivery times are indicative only and do not constitute a guarantee.

9.7 Compliance Reviews

All cross-border payments are subject to compliance screening.

AzariPay may conduct:

• Identity verification;
• Source of funds verification;
• Source of wealth verification where appropriate;
• Transaction monitoring;
• AML, CTF, and CPF reviews;
• Sanctions screening;
• Politically Exposed Person (PEP) screening;
• Adverse media reviews where appropriate; and
• Other compliance procedures required by law.

Transactions may be delayed while these reviews are completed.

9.8 Prohibited Transactions

Customers must not use the Service for:

• Money laundering;
• Terrorist financing;
• Proliferation financing;
• Sanctions evasion;
• Tax evasion;
• Fraudulent transactions;
• Bribery or corruption;
• Payments connected with illegal goods or services;
• Transactions prohibited by applicable law;
• Circumvention of foreign exchange regulations; or
• Any activity prohibited under these Terms or AzariPay’s policies.

AzariPay may reject or report prohibited transactions to competent authorities where required by law.

9.9 Correspondent Banks and Third Parties

Cross-border payments may involve correspondent banks, intermediary financial institutions, payment processors, clearing systems, foreign exchange providers, and other third parties.

These institutions may:

• Apply additional compliance checks;
• Deduct intermediary charges;
• Reject transactions;
• Delay processing; or
• Request additional information.

AzariPay is not responsible for delays, deductions, or actions taken by third-party institutions that are outside its reasonable control.

9.10 Fees and Charges

Cross-border transactions may be subject to:

• Transfer fees;
• Currency conversion charges;
• Foreign exchange margins;
• Correspondent bank charges;
• Receiving bank charges;
• Payment network fees;
• Government duties;
• Taxes; and
• Other lawful charges.

Where reasonably practicable, AzariPay will disclose applicable fees before the transaction is authorised.

9.11 Customer Responsibilities

You agree to:

• Ensure all payment information is accurate;
• Confirm recipient details before authorising a transaction;
• Use the Service only for lawful purposes;
• Maintain sufficient funds to cover the payment and applicable fees;
• Provide truthful declarations regarding the purpose of the transaction;
• Cooperate with compliance reviews;
• Retain supporting documentation where appropriate; and
• Comply with all applicable laws in both the sending and receiving jurisdictions.

9.12 Delays, Holds, Rejections, and Returns

AzariPay may delay, hold, reject, suspend, return, or cancel a cross-border payment where:

• Required information is missing or inaccurate;
• Regulatory approval is pending;
• Compliance concerns arise;
• Fraud is suspected;
• Sanctions screening identifies a potential match;
• Currency restrictions apply;
• The receiving institution rejects the payment;
• Payment instructions are incomplete;
• Applicable law requires or permits such action; or
• The transaction presents an unacceptable legal, operational, or financial risk.

Where legally permissible, AzariPay may not be able to disclose detailed compliance-related reasons for such actions.

9.13 Refunds and Reversals

Where a cross-border payment cannot be completed, AzariPay will use reasonable efforts to return available funds to the sender after deducting:

• Applicable transfer fees;
• Currency conversion losses where applicable;
• Charges imposed by intermediary or receiving institutions;
• Government charges;
• Taxes; and
• Other lawful deductions.

Refund processing times may vary depending on the jurisdictions and financial institutions involved.

9.14 Limitation of Responsibility

AzariPay is not responsible for losses arising from:

• Incorrect payment instructions provided by the Customer;
• Currency fluctuations after authorisation;
• Delays caused by correspondent banks or receiving institutions;
• Government restrictions;
• Regulatory actions;
• International sanctions;
• Payment network outages;
• Force Majeure Events; or
• Other circumstances beyond AzariPay’s reasonable control.

Nothing in this section limits any liability that cannot lawfully be excluded.

9.15 Customer Acknowledgement

By initiating or receiving a cross-border payment through AzariPay, you acknowledge and agree that:

• International payments are subject to the laws and regulations of multiple jurisdictions.
• Cross-border transactions may require enhanced verification and compliance reviews.
• Foreign exchange rates and applicable fees may differ from publicly available market rates.
• Correspondent banks and intermediary financial institutions may affect processing times, deductions, or settlement outcomes.
• AzariPay may delay, reject, suspend, or cancel transactions where necessary to comply with legal, regulatory, operational, or security requirements.
• You are responsible for ensuring that all payment instructions, declarations, and supporting information are complete, accurate, and lawful.

10. Foreign Exchange Services

10.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) may provide foreign exchange (“FX“) services that enable eligible Customers to buy, sell, convert, hold, receive, or transfer supported currencies through the AzariPay platform.

Foreign Exchange Services are subject to these Terms, applicable laws, foreign exchange regulations, anti-money laundering and counter-terrorist financing requirements, sanctions laws, and the rules of AzariPay’s banking partners, liquidity providers, payment networks, and other authorised service providers.

10.2 Availability of Foreign Exchange Services

Foreign Exchange Services are available only for currencies, countries, and products supported by AzariPay.

The availability of:

• Currency pairs;
• Exchange rates;
• Trading hours;
• Settlement methods;
• Transaction limits; and
• Supported jurisdictions,

may change at any time due to regulatory requirements, market conditions, operational constraints, liquidity availability, banking partner requirements, or other legitimate business reasons.

AzariPay does not guarantee the availability of any particular currency or exchange corridor.

10.3 Eligible Transactions

Foreign Exchange Services may be used only for lawful purposes, including:

• Personal remittances;
• International travel;
• Tuition payments;
• Medical expenses;
• Business imports and exports;
• Supplier payments;
• Cross-border payroll;
• International investments where permitted by law;
• Merchant settlements;
• International collections; and
• Other lawful transactions approved by AzariPay.

You are responsible for ensuring that your use of the Foreign Exchange Services complies with all applicable laws and regulations in the relevant jurisdictions.

10.4 Exchange Rates

Exchange rates offered through AzariPay may be determined by:

• AzariPay;
• Licensed banking partners;
• Liquidity providers;
• Foreign exchange markets;
• Payment networks; or
• Other authorised pricing sources.

Exchange rates:

• May fluctuate continuously;
• May differ from publicly quoted market rates;
• May include a spread or margin;
• May vary depending on transaction size, currency, payment corridor, settlement timing, and market conditions; and
• Are not guaranteed until confirmed in accordance with AzariPay’s pricing process.

Where required by applicable law, the applicable exchange rate or the method used to determine it will be disclosed before you authorise the transaction.

10.5 Rate Validity

Unless otherwise expressly stated:

• An exchange rate quotation is indicative only until accepted.
• Exchange rate quotations may expire after a specified period.
• If the quoted rate expires before your transaction is completed, a new exchange rate may apply.
• AzariPay may refuse to honour expired quotations.

10.6 Currency Conversion

By authorising a currency conversion, you instruct AzariPay to exchange one currency for another using the applicable exchange rate.

Once a currency conversion has been executed:

• It may be final and irreversible;
• The converted amount may differ from preliminary estimates due to market movement before execution where applicable;
• Reversal may only be permitted where required by law or where a processing error has occurred.

10.7 Settlement

Converted funds may be:

• Credited to your AzariPay Wallet;
• Credited to your Global Account;
• Sent to a designated beneficiary;
• Applied to a payment transaction;
• Settled to a merchant;
• Used for card funding; or
• Settled through another approved payment method.

Settlement times may vary depending on banking systems, correspondent institutions, market conditions, compliance reviews, and operational requirements.

10.8 Fees and Charges

Foreign Exchange Services may include:

• Exchange rate margins;
• Conversion fees;
• Processing fees;
• Correspondent bank charges;
• Liquidity provider fees;
• Settlement charges;
• Taxes;
• Government duties; and
• Other lawful charges.

Applicable fees will be disclosed through AzariPay’s official channels where required by law.

10.9 Regulatory Compliance

All Foreign Exchange Services are subject to applicable:

• Foreign exchange regulations;
• Central bank requirements;
• AML, CTF, and CPF obligations;
• Sanctions laws;
• Tax laws;
• Customs or trade regulations where applicable;
• International payment rules; and
• Other legal or regulatory requirements.

AzariPay may request supporting documentation before processing a transaction.

10.10 Supporting Documentation

Where required, you may be asked to provide:

• Invoices;
• Purchase orders;
• Import or export documentation;
• Travel documents;
• Tuition invoices;
• Medical invoices;
• Employment contracts;
• Business agreements;
• Tax documentation;
• Source of funds evidence;
• Source of wealth evidence; or
• Other documentation reasonably required by AzariPay or applicable law.

Failure to provide requested documentation may result in delays, rejection, suspension, or cancellation of the transaction.

10.11 Restrictions

AzariPay may refuse, delay, suspend, or reject Foreign Exchange transactions where:

• Currency restrictions apply;
• Regulatory approvals are unavailable;
• Market disruption occurs;
• Liquidity becomes unavailable;
• Fraud or suspicious activity is detected;
• Sanctions concerns arise;
• Compliance requirements are not satisfied;
• Incorrect information has been supplied;
• The transaction exceeds applicable limits; or
• Applicable law otherwise requires or permits such action.

10.12 Market Risk

Foreign exchange markets are subject to fluctuations.

You acknowledge that:

• Exchange rates may change rapidly;
• Market volatility may affect the value of transactions;
• Currency values may increase or decrease after conversion;
• AzariPay does not provide investment or financial advice regarding currency movements; and
• You assume the market risk associated with your decision to exchange currencies.

10.13 Third-Party Providers

Foreign Exchange Services may involve:

• Licensed banks;
• Liquidity providers;
• Foreign exchange dealers;
• Correspondent banks;
• Payment networks;
• Settlement providers; and
• Other authorised third-party service providers.

AzariPay is not responsible for delays, pricing changes, intermediary deductions, or operational actions taken by such third parties that are outside its reasonable control.

10.14 Suspension and Termination

AzariPay may suspend, restrict, or terminate access to Foreign Exchange Services where:

• Required by applicable law;
• Regulatory direction is received;
• Compliance concerns arise;
• Fraud or financial crime is suspected;
• Security risks are identified;
• The Customer breaches these Terms; or
• Continued provision of the Service presents an unacceptable legal, operational, or financial risk.

10.15 Limitation of Liability

AzariPay shall not be liable for losses arising from:

• Exchange rate fluctuations;
• Currency market movements;
• Delays caused by banking partners or intermediary institutions;
• Government restrictions;
• Changes in foreign exchange regulations;
• Actions of correspondent banks;
• Payment network failures;
• Force Majeure Events; or
• Other circumstances beyond AzariPay’s reasonable control.

Nothing in this section excludes any liability that cannot lawfully be excluded.

10.16 Customer Responsibilities

You agree to:

• Review the exchange rate before authorising a transaction;
• Verify all payment and beneficiary information;
• Ensure the legality of each foreign exchange transaction;
• Provide accurate declarations and supporting documentation;
• Cooperate with compliance requests;
• Maintain sufficient funds for conversion and applicable charges; and
• Comply with all applicable laws and regulations.

10.17 Customer Acknowledgement

By using AzariPay’s Foreign Exchange Services, you acknowledge and agree that:

• Foreign exchange transactions are subject to market fluctuations, regulatory requirements, and operational risks.
• Exchange rates may differ from publicly quoted market rates and may include applicable spreads or margins.
• AzariPay may conduct compliance reviews, request supporting documentation, and delay, suspend, reject, or cancel transactions where required by law or these Terms.
• Currency conversions, once executed, are generally final and may not be reversible except where required by law or where a processing error has occurred.
• You are responsible for ensuring that all transaction details, declarations, and supporting information are accurate, complete, and lawful.

11. Global Accounts

11.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) may provide eligible Customers with access to Global Accounts, including local receiving accounts, virtual accounts, multi-currency accounts, settlement accounts, collection accounts, and other international banking solutions through licensed banking partners and authorised financial institutions.

Global Accounts are designed to enable Customers to receive, hold, send, settle, and manage funds in supported currencies across multiple jurisdictions.

The availability of Global Accounts is subject to these Terms, applicable law, regulatory requirements, banking partner availability, and product eligibility.

11.2 Nature of Global Accounts

Unless expressly stated otherwise, a Global Account:

• Is provided through AzariPay and one or more licensed banking or financial institution partners;
• May be a virtual account, collection account, or designated receiving account rather than a traditional bank account;
• May support one or more currencies;
• May be assigned for specific payment purposes or jurisdictions;
• Remains subject to the rules and operational requirements of the issuing financial institution; and
• Does not create a direct banking relationship between the Customer and AzariPay’s banking partners unless expressly agreed.

11.3 Eligibility

Access to Global Accounts may require:

• A verified AzariPay Account;
• Completion of applicable KYC or KYB requirements;
• Enhanced Due Diligence where required;
• Acceptance of product-specific terms;
• Compliance with applicable foreign exchange and financial regulations; and
• Approval by AzariPay and, where applicable, the issuing financial institution.

AzariPay reserves the right to determine eligibility for Global Accounts in accordance with its risk management policies and applicable law.

11.4 Available Currencies and Jurisdictions

Global Accounts may be available in selected currencies and jurisdictions supported by AzariPay and its banking partners.

Supported currencies, countries, payment corridors, and account features may change from time to time due to:

• Regulatory developments;
• Banking partner availability;
• Market conditions;
• Operational requirements;
• Liquidity considerations;
• Risk assessments; or
• Other legitimate business reasons.

AzariPay does not guarantee continued availability of any particular currency or jurisdiction.

11.5 Permitted Use

Global Accounts may be used for lawful purposes, including:

• Receiving salary or employment income;
• Receiving business payments;
• International collections;
• Cross-border trade;
• Merchant settlements;
• Freelance or professional service income;
• Supplier payments;
• International transfers;
• Investment proceeds where permitted by law; and
• Other lawful financial activities approved by AzariPay.

Customers must not use Global Accounts for unlawful, deceptive, fraudulent, or prohibited activities.

11.6 Prohibited Activities

Global Accounts must not be used for:

• Money laundering;
• Terrorist financing;
• Proliferation financing;
• Sanctions evasion;
• Tax evasion;
• Fraud;
• Bribery or corruption;
• Payments relating to illegal goods or services;
• Circumvention of foreign exchange regulations;
• Unauthorised payment aggregation;
• Processing transactions on behalf of third parties without approval; or
• Any activity prohibited by applicable law or these Terms.

AzariPay may immediately suspend or terminate Global Account access where prohibited activity is suspected.

11.7 Incoming Payments

Incoming payments are subject to:

• Verification of sender information;
• Banking partner processing;
• Compliance reviews;
• Sanctions screening;
• Currency availability;
• Regulatory requirements;
• Transaction limits; and
• Operational procedures.

Receipt of funds may be delayed while these reviews are completed.

AzariPay does not guarantee that every incoming payment will be accepted.

11.8 Outgoing Payments

Outgoing payments from Global Accounts are subject to:

• Available balances;
• Customer authorisation;
• Compliance screening;
• Foreign exchange availability where applicable;
• Banking partner requirements;
• Transaction limits;
• Applicable fees; and
• Regulatory approvals.

AzariPay may refuse, delay, suspend, or reject outgoing payments where required by law or these Terms.

11.9 Multi-Currency Functionality

Where available, Customers may hold balances in multiple supported currencies.

Currency conversion between balances shall be governed by the Foreign Exchange Services section of these Terms.

Each currency balance may be subject to:

• Separate transaction limits;
• Different settlement times;
• Currency-specific fees;
• Regulatory restrictions; and
• Product-specific operational requirements.

11.10 Fees and Charges

Global Accounts may attract fees, including:

• Account maintenance fees where applicable;
• Incoming payment fees;
• Outgoing transfer fees;
• Currency conversion charges;
• Settlement fees;
• Correspondent bank charges;
• Payment network fees;
• Government duties;
• Taxes; and
• Other lawful charges.

Applicable fees will be communicated through AzariPay’s official channels before they are charged where required by law.

11.11 Compliance Monitoring

AzariPay and its banking partners may continuously monitor Global Accounts to comply with:

• Anti-Money Laundering (AML) requirements;
• Counter-Terrorist Financing (CTF) obligations;
• Counter-Proliferation Financing (CPF) requirements;
• Sanctions laws;
• Foreign exchange regulations;
• Tax reporting obligations;
• Financial crime prevention;
• Fraud detection; and
• Other applicable legal or regulatory requirements.

Customers may be required to provide additional information or supporting documentation at any time.

11.12 Suspension, Restriction, or Closure

AzariPay may suspend, restrict, freeze, or close a Global Account where:

• Required by applicable law;
• Directed by a regulator or competent authority;
• Requested by the issuing banking partner;
• Fraud or suspicious activity is detected;
• Compliance concerns arise;
• Customer verification is incomplete or outdated;
• These Terms are breached; or
• Continued provision of the Service presents an unacceptable legal, operational, or financial risk.

Where legally permissible, AzariPay will notify the Customer of such action.

11.13 Account Closure by Customer

Customers may request closure of a Global Account at any time, subject to:

• Successful identity verification;
• Settlement of outstanding obligations;
• Completion of pending transactions;
• Compliance with applicable legal requirements; and
• Payment of any applicable fees.

AzariPay may retain transaction records and account information after closure in accordance with applicable law and the Privacy Policy.

11.14 Third-Party Banking Partners

Global Accounts are supported by licensed banking partners and other authorised financial institutions.

Customers acknowledge that:

• Certain services depend on third-party infrastructure;
• Banking partners may apply their own operational procedures and regulatory requirements;
• Intermediary institutions may impose additional charges or processing times; and
• AzariPay is not responsible for delays, interruptions, deductions, or actions by third-party institutions that are outside its reasonable control.

11.15 Limitation of Liability

AzariPay shall not be liable for losses arising from:

• Delays caused by banking partners;
• Correspondent bank actions;
• Regulatory restrictions;
• Currency restrictions;
• Government actions;
• Payment network failures;
• Foreign exchange fluctuations;
• Force Majeure Events; or
• Other circumstances beyond AzariPay’s reasonable control.

Nothing in this section excludes or limits liability that cannot lawfully be excluded.

11.16 Customer Responsibilities

You agree to:

• Use your Global Account only for lawful purposes;
• Ensure all payment instructions are accurate;
• Maintain current KYC or KYB information;
• Cooperate with compliance reviews;
• Provide supporting documentation when requested;
• Protect your account credentials and devices;
• Maintain sufficient funds to cover transactions and applicable fees; and
• Comply with these Terms and all applicable laws.

11.17 Customer Acknowledgement

By opening or using a Global Account, you acknowledge and agree that:

• Global Accounts are made available through AzariPay and licensed financial institution partners.
• Access to Global Accounts is subject to ongoing compliance, regulatory approval, and operational availability.
• AzariPay may conduct ongoing monitoring, request additional documentation, and apply transaction limits or restrictions where necessary.
• Incoming and outgoing international payments may be delayed, rejected, or returned due to legal, regulatory, banking, or operational requirements.
• You are responsible for ensuring that your use of the Global Account complies with all applicable laws and these Terms.

12. Cards (Virtual & Physical)

12.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) may issue, facilitate, or provide access to physical and virtual payment cards (“Cards“) through licensed banking partners, card schemes, and authorised financial institutions.

Cards may include:

• Virtual Cards;
• Physical Cards;
• Debit Cards;
• Prepaid Cards;
• Multi-currency Cards;
• Business Cards;
• Premium Cards, including AzariGold and AzariBlack;
• Corporate Cards; and
• Any other card products introduced by AzariPay from time to time.

All Cards remain subject to these Terms, applicable law, the operating rules of the relevant card scheme, and any product-specific terms communicated by AzariPay.

12.2 Eligibility

Eligibility for a Card is determined by AzariPay and may depend on:

• Successful account registration;
• Completion of applicable KYC or KYB requirements;
• Verification level;
• Country of residence;
• Regulatory requirements;
• Risk assessment;
• Credit or affordability assessment where applicable;
• Product availability; and
• Compliance with these Terms.

Approval of a Card application is at AzariPay’s discretion, subject to applicable law.

12.3 Card Issuance

Cards may be issued:

• Digitally through the AzariPay mobile application;
• Physically and delivered to an approved address;
• Through authorised distribution partners; or
• Through any other approved issuance method.

AzariPay may decline, delay, or cancel the issuance of a Card where required by law, regulatory requirements, operational constraints, or risk management considerations.

12.4 Activation

A Card must be activated using the procedure prescribed by AzariPay before it can be used.

Activation may require:

• Identity verification;
• Security authentication;
• PIN creation;
• Device verification;
• Biometric confirmation where available; or
• Other security procedures determined by AzariPay.

Until activated, certain Card functions may remain unavailable.

12.5 Permitted Use

Cards may be used, where supported, for:

• Retail purchases;
• Online purchases;
• Contactless payments;
• Merchant payments;
• International purchases;
• ATM cash withdrawals where available;
• Subscription payments;
• Wallet funding;
• Business expenses;
• Travel expenses;
• Currency conversion transactions; and
• Other lawful payment purposes approved by AzariPay.

Card usage remains subject to transaction limits, applicable fees, regulatory restrictions, merchant acceptance, and card network rules.

12.6 Virtual Cards

Virtual Cards are digital payment cards issued through the AzariPay platform.

Virtual Cards may:

• Be used for online transactions;
• Support recurring subscriptions where permitted;
• Be funded through your Wallet or linked account;
• Be temporarily frozen or deleted through the AzariPay application;
• Be replaced where compromised; and
• Have spending controls or merchant restrictions applied.

Virtual Cards are subject to the same security obligations as Physical Cards.

12.7 Physical Cards

Physical Cards may be used wherever the applicable card network is accepted, subject to applicable restrictions.

You are responsible for:

• Signing the Card where applicable;
• Keeping the Card secure;
• Protecting your PIN;
• Promptly reporting loss or theft; and
• Returning the Card to AzariPay if requested following termination or expiry.

12.8 Premium Cards

AzariPay may offer premium card products, including AzariGold and AzariBlack, which may provide additional benefits such as:

• Higher transaction limits;
• Airport lounge access;
• Concierge services;
• Travel benefits;
• Lifestyle privileges;
• Merchant discounts;
• Insurance benefits where offered;
• Priority customer support; and
• Other premium features.

Premium benefits are subject to separate programme terms and may be amended or withdrawn by AzariPay or the relevant benefit provider.

12.9 Card Security

You must:

• Keep your Card secure at all times;
• Protect your PIN and authentication credentials;
• Never disclose your PIN, CVV, OTP, password, or security codes to any person;
• Regularly monitor Card activity;
• Report unauthorised transactions immediately;
• Use only secure websites and payment channels; and
• Follow all security guidance issued by AzariPay.

AzariPay may require additional authentication before approving certain Card transactions.

12.10 Lost, Stolen, or Compromised Cards

You must notify AzariPay immediately if your Card is:

• Lost;
• Stolen;
• Damaged;
• Retained by an ATM;
• Copied or cloned;
• Used without your authority; or
• Otherwise compromised.

Upon notification, AzariPay may:

• Block the Card;
• Suspend transactions;
• Issue a replacement Card;
• Investigate suspicious activity; and
• Take any other reasonable protective action.

You remain responsible for transactions authorised before AzariPay receives notice, subject to applicable law.

12.11 Transaction Authorisation

A Card transaction is deemed authorised when you:

• Enter your PIN;
• Provide your CVV or Card details;
• Use contactless payment within applicable limits;
• Authenticate using OTP, biometrics, or MFA;
• Approve the transaction through the AzariPay application; or
• Otherwise authorise the transaction using an approved authentication method.

Authorised Card transactions may be final and irreversible except where required by law or card network rules.

12.12 Declined Transactions

AzariPay may decline Card transactions where:

• Insufficient funds exist;
• Spending limits are exceeded;
• Security concerns arise;
• Fraud is suspected;
• Regulatory restrictions apply;
• Merchant acceptance fails;
• Technical failures occur;
• The Card has expired or been blocked; or
• Applicable law otherwise requires or permits.

AzariPay is not liable for losses arising from a merchant’s refusal to accept a Card or from circumstances beyond its reasonable control.

12.13 Fees and Charges

Cards may attract:

• Issuance fees;
• Replacement fees;
• Annual or periodic fees where applicable;
• ATM withdrawal fees;
• Foreign transaction fees;
• Currency conversion charges;
• Card delivery fees;
• Inactivity fees where permitted by law;
• Third-party charges;
• Taxes; and
• Other lawful charges.

Applicable fees will be disclosed through AzariPay’s official channels.

12.14 Expiry, Renewal, and Replacement

Cards may expire on the date printed on the Card or communicated electronically.

AzariPay may:

• Renew eligible Cards automatically;
• Require a new application;
• Replace damaged Cards;
• Replace compromised Cards;
• Replace expired Cards; or
• Decline renewal where eligibility requirements are no longer met.

Replacement Cards may carry new Card numbers, security codes, or expiry dates.

12.15 Suspension and Termination

AzariPay may suspend, freeze, cancel, or terminate a Card where:

• Required by law;
• Regulatory instructions are received;
• Fraud or suspicious activity is detected;
• Security concerns arise;
• These Terms are breached;
• Card misuse is identified;
• Your Account is suspended or closed; or
• Continued issuance presents an unacceptable legal, operational, or financial risk.

Where practicable and legally permissible, AzariPay will notify you of such action.

12.16 Third-Party Networks

Cards operate through third-party card schemes, payment processors, issuing banks, ATM operators, merchants, and other financial institutions.

Customers acknowledge that:

• Certain services depend upon these third parties;
• Card network rules may affect transaction processing;
• Merchants may impose additional restrictions or charges; and
• AzariPay is not responsible for delays, outages, or operational failures beyond its reasonable control.

12.17 Customer Responsibilities

You agree to:

• Use your Card only for lawful purposes;
• Keep your Card and security credentials secure;
• Verify transaction details before authorising payments;
• Promptly report loss, theft, or unauthorised use;
• Maintain sufficient funds for transactions and fees;
• Comply with applicable card network rules; and
• Comply with these Terms and applicable law.

12.18 Customer Acknowledgement

By requesting, activating, or using an AzariPay Card, you acknowledge and agree that:

• Cards are issued or facilitated through licensed financial institution partners and recognised card schemes.
• Card use is subject to applicable laws, card network operating rules, and these Terms.
• AzariPay may impose transaction limits, security controls, spending restrictions, and verification requirements to protect Customers and the integrity of the Services.
• Premium Card benefits, including those associated with AzariGold and AzariBlack, may be subject to separate programme terms and the availability of third-party benefit providers.
• AzariPay may suspend, restrict, replace, or cancel a Card where necessary to comply with legal, regulatory, operational, or security requirements.

13. Merchant & Business Services

13.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) provides merchant acquiring, payment processing, business banking, collections, disbursements, invoicing, subscription billing, payment gateway, API integration, point-of-sale (POS), QR payments, virtual accounts, settlement, and other commercial financial services (collectively, the “Merchant Services“) to eligible Business Customers.

Merchant Services are subject to these Terms, applicable laws, card scheme rules, payment network requirements, regulatory obligations, and any product-specific agreements issued by AzariPay.

13.2 Eligibility

Merchant Services are available only to approved Business Customers that:

• Have successfully completed Know Your Business (KYB) verification;
• Operate a lawful business;
• Hold all licences, registrations, and approvals required for their business activities;
• Meet AzariPay’s risk and compliance standards;
• Agree to these Terms and any applicable Merchant Agreement; and
• Continue to satisfy AzariPay’s ongoing compliance requirements.

Approval as a Merchant does not guarantee continued access to all Merchant Services.

13.3 Merchant Account

Approved Merchants may be provided with one or more Merchant Accounts through which they may:

• Accept customer payments;
• Receive local and international transfers;
• Process card payments;
• Accept Wallet payments;
• Receive QR code payments;
• Accept payment links;
• Manage subscriptions and recurring payments;
• Process refunds where permitted;
• View transaction reports;
• Access settlement services;
• Integrate APIs; and
• Access other commercial payment solutions made available by AzariPay.

Merchant Accounts remain the property of AzariPay and may not be assigned or transferred without our prior written consent.

13.4 Permitted Business Activities

Merchant Services may be used only for legitimate business activities approved by AzariPay.

Merchants must not use the Services to process transactions involving:

• Illegal goods or services;
• Counterfeit or prohibited products;
• Fraudulent schemes;
• Pyramid or Ponzi schemes;
• Money laundering;
• Terrorist financing;
• Proliferation financing;
• Sanctions violations;
• Gambling where prohibited by applicable law;
• Unlicensed financial services;
• Adult content where prohibited by AzariPay’s Acceptable Use Policy;
• Intellectual property infringement; or
• Any activity prohibited by applicable law or these Terms.

AzariPay may publish and update a list of prohibited or restricted business categories from time to time.

13.5 Payment Acceptance

Merchants may accept payments through supported channels, including:

• AzariPay Wallet;
• Bank transfers;
• Payment cards;
• QR codes;
• Payment links;
• Virtual accounts;
• APIs;
• Point-of-Sale (POS) devices;
• Mobile applications;
• Websites;
• E-commerce platforms; and
• Other payment channels supported by AzariPay.

The availability of payment methods may vary by country, industry, regulatory requirements, and product type.

13.6 Settlement

Subject to applicable compliance reviews, AzariPay will settle eligible Merchant funds to the designated settlement account in accordance with the agreed settlement schedule.

Settlement may be:

• Instant;
• Same day;
• Next business day;
• Scheduled;
• Batch-based; or
• Otherwise determined by the applicable Merchant Service.

AzariPay may delay settlement where:

• Compliance reviews are pending;
• Fraud investigations are ongoing;
• Chargebacks are outstanding;
• Regulatory restrictions apply;
• Security concerns arise; or
• Operational issues require additional review.

13.7 Fees and Charges

Merchant Services may attract:

• Merchant discount rates (MDR);
• Payment processing fees;
• Settlement fees;
• API usage fees;
• POS rental or purchase fees;
• Subscription fees;
• Currency conversion charges;
• Chargeback fees;
• Refund processing fees;
• Cross-border payment fees;
• Taxes; and
• Other applicable charges.

Applicable pricing will be communicated through AzariPay’s official pricing schedules or Merchant Agreement.

13.8 Refunds

Where supported, Merchants may initiate refunds for eligible transactions.

Refunds:

• Are subject to sufficient available balances;
• May be processed only through approved channels;
• May require additional verification;
• May be subject to processing fees;
• May take time to reach the customer depending on the payment method used; and
• Must comply with applicable laws and card network rules.

AzariPay reserves the right to decline refund requests where fraud, regulatory concerns, or insufficient funds exist.

13.9 Chargebacks and Payment Disputes

Transactions processed through payment cards or other payment methods may be subject to:

• Chargebacks;
• Retrieval requests;
• Customer disputes;
• Fraud investigations; and
• Card scheme dispute procedures.

Merchants agree to:

• Respond promptly to dispute requests;
• Provide supporting documentation when requested;
• Cooperate fully with investigations; and
• Accept the final determination of the applicable payment scheme or regulatory process where required.

AzariPay may debit the Merchant Account for valid chargebacks, related fees, penalties, or adjustments.

13.10 Merchant Responsibilities

Merchants agree to:

• Operate their business lawfully;
• Deliver the goods or services purchased;
• Maintain accurate business information;
• Protect customer information;
• Comply with applicable data protection laws;
• Display accurate pricing;
• Honour legitimate customer obligations;
• Maintain adequate customer support;
• Keep accurate business records;
• Cooperate with audits and compliance reviews; and
• Comply with these Terms and applicable law.

13.11 Compliance Monitoring

AzariPay may continuously monitor Merchant activity for:

• Fraud prevention;
• AML, CTF, and CPF compliance;
• Sanctions screening;
• Unusual transaction activity;
• Chargeback levels;
• Customer complaints;
• Regulatory reporting obligations;
• Card scheme compliance;
• Cybersecurity risks; and
• Other legitimate risk management purposes.

Merchants may be required to provide additional information or documentation at any time.

13.12 Merchant Reserves

Where reasonably necessary to manage financial, operational, or regulatory risk, AzariPay may establish a reserve against a Merchant Account.

A reserve may be:

• Rolling;
• Fixed;
• Percentage-based;
• Transaction-specific; or
• Otherwise determined by AzariPay.

AzariPay will determine the amount, duration, and release conditions of any reserve based on factors including transaction history, fraud risk, chargeback exposure, business type, and applicable regulatory requirements.

13.13 Suspension and Termination

AzariPay may suspend, restrict, or terminate Merchant Services where:

• Fraud or suspicious activity is detected;
• Excessive chargebacks occur;
• Compliance requirements are not met;
• Required documentation is not provided;
• Regulatory directions are received;
• These Terms are breached;
• Merchant activities present unacceptable legal, financial, operational, or reputational risk; or
• Applicable law requires or permits such action.

Where legally permissible, AzariPay will notify the Merchant of such action.

13.14 Third-Party Providers

Merchant Services may involve:

• Issuing and acquiring banks;
• Card schemes;
• Payment processors;
• Settlement institutions;
• Foreign exchange providers;
• Technology partners;
• Fraud prevention providers;
• Compliance providers; and
• Other authorised third-party service providers.

AzariPay is not responsible for delays, interruptions, deductions, or operational actions by third parties beyond its reasonable control.

13.15 Limitation of Liability

AzariPay shall not be liable for losses arising from:

• Customer disputes;
• Chargebacks properly processed under applicable rules;
• Merchant business interruptions not caused by AzariPay’s breach;
• Delays by payment networks or financial institutions;
• Regulatory actions;
• Cybersecurity incidents beyond AzariPay’s reasonable control;
• Force Majeure Events; or
• Other circumstances beyond AzariPay’s reasonable control.

Nothing in this section excludes any liability that cannot lawfully be excluded.

13.16 Customer Acknowledgement

By applying for or using Merchant Services, you acknowledge and agree that:

• Merchant Services are subject to these Terms, applicable laws, payment network rules, and any product-specific agreements.
• AzariPay may conduct ongoing monitoring, audits, compliance reviews, and risk assessments throughout the business relationship.
• Settlement may be delayed or adjusted where necessary to comply with legal, regulatory, security, fraud prevention, or operational requirements.
• AzariPay may establish reserves, process chargebacks, recover applicable fees, and apply account restrictions where reasonably necessary to protect customers, payment networks, and the integrity of the Services.
• You remain responsible for your business activities, customer relationships, regulatory compliance, and the lawful use of the Merchant Services.

14. Azari Select Membership

14.1 Overview

Azari Select is the exclusive lifestyle, rewards, privileges, concierge, and premium experiences programme operated by AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“).

Azari Select is designed to provide eligible Customers with access to curated lifestyle benefits, merchant offers, exclusive experiences, concierge services, premium events, travel privileges, luxury partnerships, and other value-added services that complement the AzariPay ecosystem.

The official Azari Select brand promise is:

“Access the Exceptional.”

Membership is governed by these Terms together with any programme rules, partner terms, or promotional conditions issued by AzariPay from time to time.

14.2 Automatic Membership

Every Customer who successfully opens and maintains an eligible AzariPay Wallet is automatically enrolled as an Azari Select Member.

There are no membership tiers.

Membership is provided as a standard benefit of maintaining an eligible AzariPay relationship, subject to these Terms and continued compliance with AzariPay’s policies.

AzariPay reserves the right to determine eligibility for specific benefits, promotions, or experiences.

14.3 Membership Benefits

Subject to availability and applicable terms, Azari Select Members may receive access to benefits including:

• Lifestyle privileges;
• Merchant discounts;
• Concierge services;
• Luxury travel experiences;
• Airport lounge programmes where available;
• Hotel and resort offers;
• Dining privileges;
• Retail and shopping offers;
• Entertainment and event access;
• Wellness and spa benefits;
• Business networking opportunities;
• Professional development events;
• Premium financial lifestyle experiences;
• Invitations to exclusive AzariPay events;
• Early access to selected products or services;
• Promotional campaigns;
• Partner rewards; and
• Other benefits introduced by AzariPay from time to time.

Benefits may differ by country, partner availability, regulatory requirements, and commercial arrangements.

14.4 Concierge Services

Azari Select Members may have access to concierge services, including assistance with:

• Travel bookings;
• Hotel reservations;
• Restaurant reservations;
• Event tickets;
• Airport services;
• Chauffeur arrangements;
• Luxury lifestyle requests;
• Gift sourcing;
• Corporate services;
• Business travel support;
• Lifestyle recommendations; and
• Other concierge assistance made available by AzariPay or its authorised partners.

Concierge services are provided on a reasonable-efforts basis and are subject to availability.

AzariPay does not guarantee that every request can be fulfilled.

14.5 Third-Party Partners

Many Azari Select benefits are provided through carefully selected third-party partners.

These partners may include:

• Airlines;
• Hotels;
• Resorts;
• Restaurants;
• Retailers;
• Financial institutions;
• Event organisers;
• Entertainment providers;
• Wellness providers;
• Luxury brands;
• Transportation providers;
• Concierge providers; and
• Other commercial partners.

Third-party partners may apply their own terms, eligibility requirements, pricing, cancellation policies, and conditions.

Customers are responsible for complying with those requirements.

14.6 Availability of Benefits

Membership does not guarantee the availability of any specific:

• Discount;
• Offer;
• Promotion;
• Reservation;
• Upgrade;
• Experience;
• Event invitation;
• Reward;
• Concierge service; or
• Partner benefit.

Benefits are offered subject to:

• Availability;
• Capacity;
• Commercial agreements;
• Regulatory restrictions;
• Geographic availability;
• Promotional periods; and
• Operational considerations.

AzariPay may modify or withdraw benefits without liability where reasonably necessary.

14.7 Member Responsibilities

Members agree to:

• Use membership benefits only for lawful purposes;
• Provide accurate information when requesting services;
• Treat partner organisations respectfully;
• Comply with partner terms and conditions;
• Pay all applicable charges not expressly covered by AzariPay;
• Avoid misuse of promotional offers;
• Protect membership credentials and account security; and
• Comply with these Terms.

Membership benefits are personal to the Member unless expressly stated otherwise and may not be sold, transferred, assigned, or exchanged for cash.

14.8 Promotional Offers

From time to time, AzariPay may provide:

• Cashback campaigns;
• Merchant promotions;
• Limited-time discounts;
• Reward campaigns;
• Referral programmes;
• Seasonal offers;
• Event invitations; or
• Other promotional opportunities.

Each promotion may be governed by separate promotional terms, eligibility criteria, validity periods, and redemption conditions.

14.9 Suspension or Termination of Membership

AzariPay may suspend or terminate Azari Select membership or access to particular benefits where:

• Your AzariPay Account is suspended or closed;
• You no longer satisfy eligibility requirements;
• Fraud or abuse is suspected;
• Membership benefits are misused;
• You breach these Terms;
• Regulatory requirements require such action; or
• Continued participation presents an unacceptable legal, operational, financial, or reputational risk.

Termination of membership does not affect obligations that accrued before termination.

14.10 Changes to the Programme

AzariPay may, at any time and in accordance with applicable law:

• Introduce new benefits;
• Modify existing benefits;
• Change participating partners;
• Replace programme features;
• Update eligibility criteria;
• Amend programme rules;
• Suspend specific benefits; or
• Discontinue the Azari Select programme.

Where legally required, Customers will be notified of material changes.

14.11 Intellectual Property

The names Azari Select, Access the Exceptional, programme branding, logos, promotional materials, content, and associated intellectual property are owned by or licensed to AzariPay.

Membership does not grant Members any ownership rights in AzariPay’s intellectual property.

14.12 Disclaimer

AzariPay acts primarily as the programme operator and facilitator of many Azari Select benefits.

Where benefits are provided by third-party partners:

• The partner is responsible for delivering its products or services;
• Availability is subject to the partner’s operational capacity;
• Pricing and quality are determined by the partner;
• Partner terms and conditions apply; and
• AzariPay is not responsible for the acts, omissions, delays, cancellations, or service failures of third-party providers except where liability cannot be excluded by applicable law.

14.13 Limitation of Liability

To the fullest extent permitted by applicable law, AzariPay shall not be liable for:

• Unavailable partner benefits;
• Cancelled events;
• Reservation failures;
• Third-party pricing changes;
• Travel disruptions;
• Hotel or airline decisions;
• Service quality provided by partners;
• Losses arising from reliance on third-party offers; or
• Other matters beyond AzariPay’s reasonable control.

Nothing in this section excludes liability that cannot lawfully be excluded.

14.14 Customer Acknowledgement

By maintaining an eligible AzariPay Wallet, you acknowledge and agree that:

• You are automatically enrolled as an Azari Select Member.
• Membership is provided as a complimentary benefit of your relationship with AzariPay and does not create a separate contractual right to any specific privilege, reward, or experience.
• Access to benefits depends on availability, participating partners, regulatory requirements, and programme rules.
• Concierge services and partner benefits are provided on a reasonable-efforts basis and may be subject to separate third-party terms and conditions.
• AzariPay may introduce, modify, suspend, replace, or discontinue any aspect of the Azari Select programme where reasonably necessary and in accordance with applicable law.

15. Concierge Services

15.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) may provide or facilitate access to lifestyle, travel, business, luxury, and personal assistance services (collectively, the “Concierge Services“) for eligible Customers through Azari Select, authorised service providers, and strategic partners.

Concierge Services are intended to enhance the customer experience by providing convenient access to premium products, services, reservations, experiences, and lifestyle support. Concierge Services are governed by these Terms, applicable law, and any additional service-specific terms communicated by AzariPay or the relevant service provider.

15.2 Availability

Concierge Services are available only to eligible Customers designated by AzariPay.

Eligibility may depend on:

• An active AzariPay Account;
• Membership of Azari Select;
• Geographic availability;
• Product availability;
• Compliance with these Terms;
• Regulatory requirements; and
• Any additional eligibility criteria determined by AzariPay.

Availability may vary by country, city, or partner network.

15.3 Concierge Services Offered

Subject to availability, Concierge Services may include assistance with:

• Hotel and resort reservations;
• Airline and travel bookings;
• Airport lounge access;
• Chauffeur and luxury transportation arrangements;
• Private aviation charters;
• Yacht charter arrangements;
• Restaurant reservations;
• Event ticket sourcing;
• Entertainment bookings;
• Luxury shopping assistance;
• Personal shopping and gift sourcing;
• Floral and gift delivery;
• Spa and wellness reservations;
• Medical travel coordination (where permitted);
• Business travel support;
• Conference and meeting arrangements;
• Visa support through authorised third parties (where available);
• Relocation assistance through approved partners;
• Lifestyle recommendations;
• Corporate concierge support;
• Emergency travel assistance through authorised providers;
• Exclusive experiences and VIP access; and
• Other lifestyle and premium services introduced by AzariPay.

15.4 Concierge Requests

Customers may submit concierge requests through approved channels, including:

• The AzariPay mobile application;
• Customer support;
• Dedicated concierge channels;
• Telephone;
• Email;
• Messaging platforms approved by AzariPay; or
• Other communication methods introduced by AzariPay.

Submission of a request does not guarantee acceptance or fulfilment.

15.5 Best-Efforts Service

Concierge Services are provided on a reasonable-efforts basis.

AzariPay will use reasonable efforts to facilitate eligible requests but does not guarantee:

• Availability of products or services;
• Reservations;
• Ticket availability;
• Upgrades;
• Preferred seating;
• Special requests;
• Travel arrangements;
• VIP access; or
• Any specific outcome.

The successful fulfilment of a request depends on third-party availability and operational factors.

15.6 Third-Party Providers

Many Concierge Services are performed by independent third-party providers, including:

• Airlines;
• Hotels;
• Restaurants;
• Luxury brands;
• Event organisers;
• Transportation companies;
• Healthcare providers where permitted;
• Travel agencies;
• Concierge specialists;
• Entertainment companies; and
• Other approved partners.

These providers operate independently of AzariPay and may impose their own:

• Pricing;
• Terms and conditions;
• Booking rules;
• Cancellation policies;
• Refund policies;
• Service standards; and
• Eligibility requirements.

Customers are responsible for complying with those requirements.

15.7 Pricing and Payment

Unless expressly stated otherwise:

• Concierge assistance itself may be complimentary or fee-based;
• Customers are responsible for paying the cost of goods or services requested;
• Third-party supplier charges remain the Customer’s responsibility;
• Applicable taxes, duties, gratuities, and service charges may apply;
• Foreign exchange charges may apply to international transactions; and
• AzariPay may require advance payment or pre-authorisation before confirming certain requests.

Applicable fees will be disclosed where reasonably practicable before confirmation.

15.8 Cancellations and Changes

Requests may be cancelled or modified only in accordance with:

• Third-party supplier policies;
• Applicable laws;
• Booking conditions; and
• Operational feasibility.

Cancellation fees, supplier penalties, or non-refundable charges may apply.

AzariPay is not responsible for cancellation charges imposed by third-party providers.

15.9 Customer Responsibilities

Customers agree to:

• Provide complete and accurate information;
• Respond promptly to requests for additional information;
• Comply with supplier requirements;
• Pay all applicable charges when due;
• Conduct themselves respectfully when interacting with service providers;
• Refrain from making unlawful or unreasonable requests;
• Notify AzariPay promptly if circumstances change; and
• Comply with these Terms.

Customers are responsible for ensuring that travel documents, visas, passports, health requirements, insurance, and regulatory approvals required for any requested service are valid and current.

15.10 Refusal of Requests

AzariPay may decline to facilitate any request where:

• The request is unlawful;
• The request is impossible or impracticable to fulfil;
• The requested service is unavailable;
• Fraud or abuse is suspected;
• Compliance concerns arise;
• Regulatory restrictions apply;
• Safety concerns exist;
• The Customer breaches these Terms; or
• Fulfilment would expose AzariPay or its partners to unacceptable legal, operational, financial, or reputational risk.

AzariPay is not obliged to provide detailed reasons where disclosure would be inappropriate or prohibited by law.

15.11 Travel and Lifestyle Services

Travel-related Concierge Services are subject to:

• Airline conditions of carriage;
• Hotel booking terms;
• Immigration laws;
• Customs requirements;
• Health regulations;
• Insurance requirements;
• Local laws in the destination country; and
• Third-party provider terms.

Customers remain solely responsible for complying with all travel and legal requirements.

15.12 Limitation of Responsibility

AzariPay acts primarily as a facilitator of Concierge Services and does not itself own or operate most third-party services offered through the programme.

Accordingly, AzariPay is not responsible for:

• Service quality;
• Supplier performance;
• Flight delays or cancellations;
• Hotel overbookings;
• Lost luggage;
• Travel disruptions;
• Event cancellations;
• Changes in supplier pricing;
• Injury, illness, or loss occurring during third-party services;
• Actions or omissions of independent service providers; or
• Other matters beyond AzariPay’s reasonable control.

Nothing in this section excludes liability that cannot lawfully be excluded.

15.13 Suspension or Withdrawal

AzariPay may suspend, restrict, modify, or withdraw Concierge Services:

• For individual Customers;
• For specific jurisdictions;
• For particular partners;
• During operational disruptions;
• Where required by law;
• Where regulatory requirements change;
• Where abuse or misuse is identified; or
• For legitimate commercial or operational reasons.

15.14 Intellectual Property

All Concierge Services branding, content, logos, materials, and associated intellectual property owned or licensed by AzariPay remain the exclusive property of AzariPay or the relevant rights holder.

Customers receive no ownership rights by using Concierge Services.

15.15 Customer Acknowledgement

By requesting or using Concierge Services, you acknowledge and agree that:

• Concierge Services are intended to facilitate access to premium products, experiences, and lifestyle services and are provided on a reasonable-efforts basis.
• Many services are delivered by independent third-party providers whose separate terms and conditions apply.
• AzariPay does not guarantee the availability, quality, pricing, or outcome of any requested service or reservation.
• You are responsible for the payment of all applicable charges, compliance with supplier requirements, and ensuring that all information you provide is accurate and complete.
• AzariPay may decline, suspend, modify, or withdraw Concierge Services where necessary to comply with legal, regulatory, security, operational, or commercial requirements.

16. Referral & Rewards Programmes

16.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) may operate referral, rewards, cashback, loyalty, promotional, ambassador, affiliate, partner, and incentive programmes (collectively, the “Rewards Programmes“) to encourage customer engagement and business growth.

These programmes may include, without limitation:

• Customer Referral Programmes;
• Business Referral Programmes;
• AzariPay Private Network Partners (APNP);
• Merchant Referral Programmes;
• Cashback Promotions;
• Loyalty Rewards;
• Campaign Incentives;
• Promotional Bonuses;
• Affiliate or Ambassador Programmes;
• Partner Incentive Schemes; and
• Any other rewards or promotional programme introduced by AzariPay from time to time.

Participation in any Rewards Programme is subject to these Terms and any programme-specific rules published by AzariPay.

16.2 Eligibility

Participation in a Rewards Programme may require:

• An active and verified AzariPay Account;
• Compliance with applicable KYC or KYB requirements;
• Good standing with AzariPay;
• Satisfaction of programme-specific eligibility criteria;
• Compliance with applicable laws; and
• Acceptance of any additional programme terms.

Certain programmes may be available only to selected Customers, Business Customers, APNP members, or invited participants.

16.3 Qualifying Referrals

A referral qualifies only where all programme requirements are satisfied.

Unless otherwise specified:

• The referred person or business must be genuinely new to AzariPay.
• The referred customer must not already have an AzariPay Account.
• The referral must be completed using the approved referral process.
• The referred customer must successfully complete all required onboarding and verification procedures.
• Any required qualifying activity (such as account funding, transactions, or merchant activation) must be completed within the applicable promotional period.

AzariPay reserves the right to determine whether a referral qualifies for a reward.

16.4 Rewards

Rewards may include:

• Cash bonuses;
• Wallet credits;
• Cashback;
• Discount vouchers;
• Merchant offers;
• Concierge benefits;
• Azari Select privileges;
• Promotional gifts;
• Event invitations;
• Travel benefits;
• Referral commissions;
• Partner incentives; or
• Other rewards determined by AzariPay.

Rewards:

• Have no cash value unless expressly stated;
• May not be transferable unless authorised by AzariPay;
• May be subject to expiry dates;
• May be taxable under applicable law; and
• May be subject to programme-specific restrictions.

16.5 AzariPay Private Network Partners (APNP)

The AzariPay Private Network Partners (APNP) programme enables approved individuals, professionals, introducers, and business partners to refer eligible individuals or organisations to AzariPay.

Participation in APNP is additionally governed by:

• The APNP Partner Agreement;
• The APNP Non-Disclosure Agreement (NDA);
• Any applicable commission schedule; and
• Programme policies issued by AzariPay.

Nothing in these Terms guarantees appointment as an APNP member or the payment of commissions.

16.6 Verification Before Reward Payment

AzariPay may verify:

• The identity of the referrer;
• The identity of the referred customer;
• Eligibility requirements;
• Transaction history;
• Fraud indicators;
• Duplicate referrals;
• Programme compliance; and
• Any other information reasonably required before issuing rewards.

Rewards may be delayed pending verification.

16.7 Fraud and Abuse

Customers must not:

• Create multiple accounts to obtain rewards;
• Refer themselves;
• Use fictitious identities;
• Use stolen or fraudulent identities;
• Manipulate referral tracking systems;
• Generate artificial transactions;
• Engage in collusion;
• Misrepresent AzariPay or its products;
• Engage in spam or unsolicited marketing in violation of applicable law; or
• Otherwise abuse any Rewards Programme.

AzariPay may investigate suspected abuse and take appropriate action.

16.8 Suspension or Forfeiture of Rewards

AzariPay may withhold, cancel, reverse, reclaim, or refuse rewards where:

• Fraud or abuse is suspected;
• Programme rules are breached;
• The referred customer fails verification;
• Transactions are reversed or refunded;
• Chargebacks occur;
• Regulatory concerns arise;
• The qualifying activity is later found to be invalid; or
• Applicable law requires or permits such action.

AzariPay may recover rewards that were credited in error or obtained through fraud or misuse.

16.9 Changes to Programmes

AzariPay may, at any time and in accordance with applicable law:

• Introduce new Rewards Programmes;
• Modify eligibility criteria;
• Change reward values;
• Amend qualifying activities;
• Introduce participation limits;
• Suspend promotions;
• Replace programme benefits; or
• Discontinue any Rewards Programme.

Unless expressly stated, Rewards Programmes are promotional in nature and do not create a continuing entitlement.

16.10 Taxes

Customers are solely responsible for determining and paying any taxes arising from rewards, commissions, incentives, or promotional benefits received through any Rewards Programme, unless applicable law requires AzariPay to withhold or report such amounts.

16.11 Publicity

Where permitted by applicable law and with the Customer’s consent where required, AzariPay may identify reward recipients, referral winners, campaign participants, or promotional beneficiaries in marketing materials, social media, websites, press releases, or other promotional communications.

Customers may withdraw consent where required by applicable law, although this may affect eligibility for certain promotional campaigns.

16.12 Limitation of Liability

To the fullest extent permitted by applicable law, AzariPay shall not be liable for:

• Technical failures affecting referral tracking;
• Delayed reward payments resulting from verification or compliance reviews;
• Third-party system failures;
• Errors caused by incorrect referral information provided by participants;
• Suspension or cancellation of promotional campaigns; or
• Other matters beyond AzariPay’s reasonable control.

Nothing in this section excludes liability that cannot lawfully be excluded.

16.13 Suspension or Termination of Participation

AzariPay may suspend or terminate a Customer’s participation in any Rewards Programme where:

• The Customer breaches these Terms;
• Fraud or abuse is suspected;
• Required verification is not completed;
• The Customer’s Account is suspended or closed;
• Regulatory requirements change; or
• Continued participation presents an unacceptable legal, operational, financial, or reputational risk.

Termination of programme participation does not affect obligations that accrued before termination.

16.14 Customer Acknowledgement

By participating in any AzariPay Referral or Rewards Programme, you acknowledge and agree that:

• Participation is voluntary and subject to these Terms and any programme-specific rules.
• AzariPay may verify eligibility before awarding any reward or commission.
• Rewards, commissions, cashback, and promotional benefits may be delayed, withheld, adjusted, cancelled, or recovered where fraud, abuse, regulatory concerns, or programme breaches are identified.
• AzariPay reserves the right to modify, suspend, replace, or discontinue any Referral or Rewards Programme at any time in accordance with applicable law.
• Participation in a Rewards Programme does not create any employment, agency, partnership, joint venture, or fiduciary relationship between you and AzariPay, except where expressly provided in a separate written agreement.

17. Fees, Charges & Taxes

17.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) charges certain fees in connection with the use of its products and services. These fees support the provision, maintenance, security, compliance, and continuous improvement of the AzariPay platform.

By using the Services, you agree to pay all applicable fees, charges, taxes, and other amounts disclosed by AzariPay or required under applicable law.

17.2 Fee Schedule

Applicable fees may be published through:

• The AzariPay website;
• The AzariPay mobile application;
• Product pricing schedules;
• Merchant Agreements;
• Partner Agreements;
• Card terms;
• Promotional materials;
• Customer notifications; or
• Other official AzariPay communications.

The applicable fee in effect at the time a transaction is processed shall apply unless otherwise agreed in writing.

17.3 Types of Fees

Depending on the Services used, Customers may incur one or more of the following:

• Account service fees;
• Wallet funding fees;
• Money transfer fees;
• Cross-border payment fees;
• Foreign exchange charges;
• Currency conversion fees;
• Card issuance fees;
• Card replacement fees;
• ATM withdrawal fees;
• Merchant processing fees;
• Settlement fees;
• Subscription fees;
• API usage fees;
• Payment gateway fees;
• Concierge service fees;
• Delivery or courier charges;
• Chargeback fees;
• Refund processing fees;
• Investigation or recovery costs where permitted by law;
• Dormancy fees where permitted by applicable law;
• Third-party service charges;
• Government levies;
• Regulatory charges; and
• Any other fees applicable to the Services.

Not every fee applies to every Customer or every product.

17.4 Third-Party Charges

Certain transactions may involve fees charged by third parties, including:

• Banks;
• Card schemes;
• Correspondent banks;
• Payment processors;
• Foreign exchange providers;
• Mobile network operators;
• ATM operators;
• Merchants;
• Government agencies; and
• Other authorised service providers.

AzariPay has no control over such charges and is not responsible for determining or refunding them unless required by applicable law.

17.5 Taxes

Customers are responsible for all taxes, duties, levies, withholding obligations, or similar governmental charges arising from their use of the Services, unless applicable law requires AzariPay to collect, withhold, or remit such amounts on the Customer’s behalf.

Where required by law, AzariPay may:

• Collect applicable taxes;
• Withhold taxes from payments;
• Deduct statutory charges;
• Report transactions to relevant tax authorities; and
• Provide tax-related information to competent authorities.

17.6 Foreign Exchange Costs

Where a transaction involves currency conversion, additional charges may include:

• Exchange rate margins;
• Foreign exchange service fees;
• Correspondent bank deductions;
• International settlement costs; and
• Other charges associated with cross-border transactions.

The exchange rate applied will be determined in accordance with the Foreign Exchange Services section of these Terms.

17.7 Payment of Fees

Unless otherwise agreed, AzariPay may collect applicable fees by:

• Debiting your Wallet;
• Debiting your linked account;
• Deducting the fee from the transaction amount;
• Netting fees against settlement proceeds;
• Charging your Card where authorised;
• Offsetting amounts owed to AzariPay; or
• Any other lawful payment method authorised by you or permitted by these Terms.

You authorise AzariPay to deduct all applicable fees when they become due.

17.8 Fee Changes

AzariPay may revise its fees from time to time in response to:

• Changes in operating costs;
• Regulatory requirements;
• Market conditions;
• Changes in third-party pricing;
• Product enhancements;
• Currency fluctuations; or
• Other legitimate business reasons.

Where required by applicable law, Customers will receive reasonable notice before material fee changes take effect.

Continued use of the Services after the effective date constitutes acceptance of the revised fees.

17.9 Failed or Reversed Transactions

Fees relating to failed, reversed, cancelled, or disputed transactions may or may not be refundable, depending on:

• The nature of the transaction;
• Applicable law;
• Third-party policies;
• Card scheme rules;
• Operational costs incurred; and
• The specific Service involved.

Where a fee is refundable, AzariPay will process the refund within a reasonable period.

17.10 Incorrect Fee Charges

If you believe AzariPay has incorrectly charged a fee, you must notify us promptly through the approved customer support channels.

AzariPay may investigate the matter and, where an error is confirmed, correct the charge by:

• Refunding the fee;
• Crediting your Account;
• Adjusting a future settlement; or
• Applying another appropriate remedy.

17.11 Promotional Fee Waivers

From time to time, AzariPay may:

• Waive certain fees;
• Offer discounted pricing;
• Introduce promotional pricing;
• Provide complimentary services;
• Offer cashback or rebates; or
• Introduce limited-time pricing incentives.

Such promotions:

• Are subject to their published terms and conditions;
• May be withdrawn or amended at any time unless otherwise stated; and
• Do not create a permanent entitlement to discounted pricing.

17.12 Recovery of Outstanding Amounts

Where you owe fees, charges, penalties, or other amounts to AzariPay, we may, to the extent permitted by applicable law:

• Debit any balance held with AzariPay;
• Offset amounts payable to you;
• Suspend certain Services until payment is made;
• Recover outstanding amounts through lawful collection processes; or
• Exercise any other rights available under these Terms or applicable law.

Nothing in this section limits any other legal remedies available to AzariPay.

17.13 No Refund of Earned Fees

Except where required by applicable law or expressly agreed by AzariPay, fees that have been validly earned for Services already provided are non-refundable.

This does not affect any statutory rights that cannot lawfully be excluded.

17.14 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• Applicable fees, charges, taxes, and third-party costs may apply depending on the products and services you use.
• You authorise AzariPay to deduct applicable amounts from your Wallet, settlement proceeds, linked payment methods, or other available funds as permitted by these Terms.
• Fees may change from time to time, and AzariPay will provide notice where required by applicable law.
• You remain responsible for taxes and governmental charges arising from your use of the Services unless applicable law requires AzariPay to collect or remit them on your behalf.
• Promotional fee waivers, discounts, or incentives are discretionary, temporary unless otherwise stated, and may be modified or withdrawn in accordance with applicable law.

18. Transaction Limits

18.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) may establish limits on transactions, balances, withdrawals, transfers, payments, funding, and other activities carried out through the AzariPay platform.

Transaction limits are implemented to:

• Comply with applicable laws and regulatory requirements;
• Support anti-money laundering (AML), counter-terrorist financing (CTF), counter-proliferation financing (CPF), sanctions, and fraud prevention obligations;
• Protect Customers and the integrity of the Services;
• Manage operational and financial risk; and
• Ensure the secure and efficient operation of the AzariPay ecosystem.

18.2 Types of Limits

Depending on the Service used, AzariPay may apply one or more of the following limits:

• Maximum Wallet balance;
• Minimum transaction amount;
• Maximum transaction amount;
• Daily transaction limits;
• Weekly transaction limits;
• Monthly transaction limits;
• Annual transaction limits;
• Incoming payment limits;
• Outgoing payment limits;
• Card spending limits;
• ATM withdrawal limits;
• Merchant settlement limits;
• Foreign exchange limits;
• Cross-border payment limits;
• Cash withdrawal limits where applicable;
• Virtual Account limits;
• Business Account limits;
• API transaction limits;
• Number of transactions within a specified period; and
• Any other operational or regulatory limit introduced by AzariPay.

18.3 Determination of Limits

Transaction limits may be determined by factors including:

• Your identity verification (KYC or KYB) level;
• Customer type (Individual or Business);
• Product or Service used;
• Country of residence or operation;
• Regulatory requirements;
• Risk profile;
• Transaction history;
• Source of funds;
• Payment method;
• Currency involved;
• Account status; and
• Any other criteria reasonably determined by AzariPay.

Accordingly, transaction limits may differ between Customers and products.

18.4 Regulatory Limits

Certain transaction limits are imposed by applicable laws, regulations, central banks, payment schemes, or other competent authorities.

Where such regulatory limits apply:

• They shall prevail over any higher operational limits offered by AzariPay;
• AzariPay may revise applicable limits without prior notice where required by law; and
• Customers must comply with all applicable regulatory requirements.

18.5 Temporary Limits

AzariPay may temporarily reduce, suspend, or impose additional transaction limits where reasonably necessary, including where:

• Fraud or suspicious activity is detected;
• Security concerns arise;
• System maintenance is underway;
• Regulatory investigations are ongoing;
• Compliance reviews are pending;
• Unusual transaction patterns are identified;
• Operational disruptions occur; or
• Other legitimate risk management reasons exist.

Where practicable and legally permissible, AzariPay will notify affected Customers.

18.6 Requests for Increased Limits

Eligible Customers may request higher transaction limits by providing additional information or documentation requested by AzariPay.

Approval of increased limits may depend on:

• Enhanced identity verification;
• Enhanced due diligence;
• Proof of source of funds or wealth where required;
• Business verification;
• Transaction history;
• Risk assessment;
• Regulatory approval where applicable; and
• Any other information reasonably required.

Approval is at the sole discretion of AzariPay, subject to applicable law.

18.7 Exceeding Transaction Limits

Where a proposed transaction exceeds an applicable limit, AzariPay may:

• Decline the transaction;
• Delay processing pending review;
• Request additional information or documentation;
• Require enhanced verification;
• Split processing where operationally appropriate;
• Apply additional security measures; or
• Take any other action permitted by these Terms or applicable law.

Customers must not attempt to circumvent transaction limits through multiple linked or structured transactions.

18.8 Circumvention of Limits

Customers shall not:

• Structure transactions to avoid regulatory thresholds;
• Use multiple Accounts to bypass applicable limits;
• Conduct transactions on behalf of undisclosed third parties;
• Provide false information to obtain higher limits;
• Use nominees or intermediaries to evade restrictions; or
• Engage in any activity intended to circumvent applicable limits.

Such conduct may result in suspension, reporting to competent authorities, termination of Services, or other action permitted by law.

18.9 Review and Amendment of Limits

AzariPay may review and amend transaction limits from time to time in response to:

• Regulatory changes;
• Security considerations;
• Fraud trends;
• Product enhancements;
• Operational requirements;
• Changes in Customer risk profiles;
• Market conditions; or
• Other legitimate business or compliance reasons.

Where required by applicable law, Customers will be notified of material changes.

18.10 No Right to a Particular Limit

The availability of any transaction limit does not create a contractual entitlement to maintain that limit.

AzariPay may increase, reduce, suspend, or withdraw transaction limits at any time where reasonably necessary and in accordance with applicable law.

18.11 Customer Responsibilities

Customers agree to:

• Monitor applicable transaction limits before initiating transactions;
• Provide accurate information when requesting higher limits;
• Cooperate with verification and compliance reviews;
• Avoid attempting to circumvent applicable limits;
• Ensure transactions comply with applicable laws and regulations; and
• Promptly provide any additional information reasonably requested by AzariPay.

18.12 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• Transaction limits are an essential part of AzariPay’s risk management, security, and regulatory compliance framework.
• Applicable limits may vary depending on your verification level, account type, product, jurisdiction, and risk profile.
• AzariPay may impose, increase, reduce, suspend, or remove transaction limits where reasonably necessary or required by applicable law.
• Transactions exceeding applicable limits may be declined, delayed, or subjected to additional verification and compliance reviews.
• Any attempt to evade or circumvent transaction limits may result in account restrictions, suspension, termination, regulatory reporting, or other action permitted under these Terms and applicable law.

19. Failed, Delayed & Reversed Transactions

19.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) aims to process transactions accurately, securely, and promptly. However, certain transactions may fail, be delayed, be reversed, or require manual review due to operational, regulatory, technical, security, or third-party factors.

This section explains how AzariPay manages such transactions and the respective rights and responsibilities of Customers.

19.2 Failed Transactions

A transaction may fail before completion for reasons including:

• Insufficient available funds;
• Incorrect payment details;
• Invalid account or Wallet information;
• Network or system failures;
• Merchant rejection;
• Card decline;
• Payment processor errors;
• Regulatory restrictions;
• Fraud prevention controls;
• Security verification failures;
• Expired payment instruments;
• Exceeded transaction limits; or
• Any other lawful operational reason.

Where a transaction fails, no funds will be transferred unless the transaction is subsequently completed.

19.3 Delayed Transactions

Certain transactions may take longer than anticipated to process.

Delays may arise due to:

• Banking hours or public holidays;
• Correspondent banking processes;
• Cross-border settlement procedures;
• Foreign exchange processing;
• Compliance or sanctions screening;
• AML, CTF, or CPF reviews;
• Additional identity verification;
• Card scheme processing;
• Merchant processing timelines;
• Network congestion;
• Technical maintenance;
• Regulatory requirements; or
• Force Majeure Events.

Estimated processing times are indicative only and are not guaranteed unless expressly required by applicable law.

19.4 Pending Transactions

A transaction may remain in a pending status while awaiting:

• Confirmation from a receiving institution;
• Merchant completion;
• Card authorisation;
• Settlement processing;
• Compliance review;
• Security verification;
• Foreign exchange confirmation;
• Third-party approval; or
• Other operational processing.

Pending transactions may not be immediately available for cancellation.

19.5 Reversed Transactions

AzariPay may reverse or adjust a transaction where:

• A duplicate transaction has occurred;
• A processing error is identified;
• Funds were credited or debited incorrectly;
• A payment is returned by the receiving institution;
• A transaction was processed in error;
• Fraud is detected;
• A chargeback is successfully processed;
• A regulatory authority requires reversal;
• A court order requires reversal; or
• Applicable law otherwise permits or requires reversal.

Where reasonably practicable, AzariPay will notify affected Customers.

19.6 Returned Payments

Incoming or outgoing payments may be returned where:

• Account information is incorrect;
• The receiving institution rejects the payment;
• Compliance requirements are not met;
• Regulatory restrictions apply;
• The beneficiary cannot be identified;
• The receiving account is closed;
• Payment instructions are incomplete; or
• Other operational reasons prevent successful completion.

Returned payments may be subject to deductions, bank charges, foreign exchange adjustments, or third-party fees.

19.7 Customer Responsibilities

Customers are responsible for ensuring that:

• Payment instructions are complete and accurate;
• Beneficiary details are correct;
• Sufficient funds are available;
• Required approvals are obtained;
• Supporting documentation is provided when requested;
• Transactions comply with applicable laws; and
• AzariPay is notified promptly of suspected transaction errors.

AzariPay is not responsible for losses resulting from inaccurate information provided by the Customer.

19.8 Investigation of Transaction Issues

Where a transaction issue is reported, AzariPay may:

• Review transaction records;
• Contact payment partners;
• Request supporting documentation;
• Conduct fraud investigations;
• Perform compliance reviews;
• Liaise with financial institutions;
• Request additional information from the Customer; and
• Take any other reasonable investigative steps.

Customers agree to cooperate fully with such investigations.

19.9 Recovery of Funds

Where funds have been:

• Credited in error;
• Received as a result of fraud;
• Received through duplicate processing;
• Paid due to system malfunction; or
• Otherwise incorrectly transferred,

AzariPay may, to the extent permitted by applicable law:

• Reverse the transaction;
• Debit the affected Account or Wallet;
• Offset amounts against other balances;
• Suspend withdrawals;
• Recover the funds through lawful collection procedures; or
• Take any other action permitted by these Terms or applicable law.

Customers must promptly return funds that they know or reasonably should know were received in error.

19.10 Chargebacks and Payment Disputes

Transactions processed through Cards or certain payment methods may be subject to:

• Chargebacks;
• Retrieval requests;
• Customer disputes;
• Card scheme investigations; and
• Payment network dispute procedures.

Such matters will be handled in accordance with the applicable card scheme rules, payment network requirements, regulatory obligations, and these Terms.

19.11 No Guarantee of Processing Time

While AzariPay seeks to process transactions efficiently, we do not guarantee that every transaction will be completed within a specified period unless expressly required by applicable law or agreed in writing.

Processing times may be affected by third-party institutions, regulatory reviews, technical issues, and other factors beyond AzariPay’s reasonable control.

19.12 Limitation of Liability

To the fullest extent permitted by applicable law, AzariPay shall not be liable for losses arising from:

• Delays caused by banks or payment networks;
• Merchant processing delays;
• Correspondent banking delays;
• Governmental or regulatory actions;
• Foreign exchange processing delays;
• Network outages;
• Force Majeure Events;
• Incorrect payment information supplied by the Customer; or
• Other circumstances beyond AzariPay’s reasonable control.

Nothing in this section excludes liability that cannot lawfully be excluded.

19.13 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• Transactions may occasionally fail, be delayed, remain pending, or be reversed due to operational, security, regulatory, technical, or third-party factors.
• AzariPay may investigate, suspend, adjust, reverse, or recover transactions where reasonably necessary to comply with applicable law, protect Customers, prevent fraud, correct errors, or maintain the integrity of the Services.
• You are responsible for providing accurate transaction information and cooperating with any investigation relating to your transactions.
• Processing times are estimates only unless otherwise required by applicable law, and delays caused by third parties or regulatory reviews may be outside AzariPay’s control.
• Funds credited to your Account in error remain the property of the rightful owner, and AzariPay may recover or reverse such funds in accordance with these Terms and applicable law.

20. Prohibited Activities

20.1 Overview

To protect Customers, financial systems, regulatory compliance, and the integrity of the Services, AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) prohibits the use of its Services for any unlawful, fraudulent, abusive, deceptive, or otherwise prohibited activity.

Customers must use the Services only for lawful purposes and in accordance with these Terms, applicable laws, regulatory requirements, and any policies published by AzariPay.

20.2 Compliance with Applicable Laws

You agree not to use the Services in any manner that:

• Violates any applicable law, regulation, court order, or governmental directive;
• Breaches sanctions or trade restrictions;
• Facilitates tax evasion or other financial crime;
• Circumvents regulatory requirements;
• Infringes the rights of any person; or
• Otherwise exposes AzariPay, its Customers, partners, or regulators to legal or regulatory risk.

20.3 Financial Crime

You must not use the Services to engage in or facilitate:

• Money laundering;
• Terrorist financing;
• Proliferation financing;
• Fraud;
• Identity theft;
• Bribery or corruption;
• Embezzlement;
• Theft of funds;
• Insider dealing or market abuse where applicable;
• Tax fraud;
• Forgery;
• Counterfeit financial instruments;
• Unauthorised payment activity; or
• Any other financial crime.

20.4 Fraudulent or Deceptive Conduct

Customers must not:

• Provide false or misleading information;
• Create fictitious Accounts;
• Use stolen or fraudulent identities;
• Impersonate another individual or organisation;
• Misrepresent the nature of a business or transaction;
• Submit forged documentation;
• Manipulate transaction records;
• Abuse promotional programmes;
• Submit false chargeback claims; or
• Engage in any deceptive practice.

20.5 Misuse of the Services

You must not:

• Use the Services for unlawful purposes;
• Attempt to bypass transaction limits;
• Use another person’s Account without authority;
• Share Account credentials;
• Permit unauthorised access to your Account;
• Interfere with the operation of the Services;
• Reverse engineer or attempt to compromise the platform;
• Introduce malicious software, viruses, or harmful code;
• Circumvent security controls; or
• Use automated tools in an unauthorised manner.

20.6 Prohibited Businesses and Transactions

Unless expressly approved by AzariPay and permitted by applicable law, the Services must not be used in connection with:

• Counterfeit goods;
• Intellectual property infringement;
• Illegal gambling;
• Human trafficking or exploitation;
• Wildlife trafficking;
• Trade in prohibited or restricted goods;
• Unlicensed financial or payment services;
• Fraudulent investment or Ponzi schemes;
• Pyramid schemes;
• Unauthorised fundraising;
• Transactions involving sanctioned persons or jurisdictions;
• Stolen property;
• Smuggling;
• Cybercrime or hacking services;
• Ransomware payments where prohibited by law; or
• Any other business or activity identified by AzariPay as prohibited.

AzariPay may publish and amend a list of prohibited or restricted industries from time to time.

20.7 Sanctions Compliance

Customers must not use the Services to:

• Conduct transactions with sanctioned persons, entities, or jurisdictions;
• Circumvent sanctions or export control laws;
• Facilitate restricted international trade; or
• Assist another person to evade applicable sanctions.

AzariPay may screen Customers and transactions against applicable sanctions lists and may refuse, block, suspend, or report transactions where required by law.

20.8 Abuse of Promotional Programmes

Customers must not:

• Abuse referral programmes;
• Manipulate cashback offers;
• Create multiple Accounts to obtain incentives;
• Artificially generate qualifying transactions;
• Collude with other participants;
• Exploit technical errors; or
• Otherwise obtain rewards dishonestly.

AzariPay may reverse rewards, suspend Accounts, or recover improperly obtained benefits.

20.9 Intellectual Property Infringement

You must not use the Services to:

• Infringe copyrights, trademarks, patents, trade secrets, or other intellectual property rights;
• Sell counterfeit or pirated products;
• Distribute unauthorised digital content; or
• Facilitate unlawful infringement of proprietary rights.

20.10 Suspicious Activity

Customers must not knowingly participate in transactions that:

• Lack a legitimate economic purpose;
• Conceal the true identity of a party;
• Conceal the origin or destination of funds;
• Involve unusual or structured payment patterns designed to evade regulatory reporting;
• Raise reasonable suspicions of financial crime; or
• Otherwise require reporting under applicable law.

Customers must promptly provide any information reasonably requested by AzariPay in connection with compliance reviews.

20.11 Investigations

Where AzariPay reasonably suspects a breach of this Section or applicable law, we may:

• Request additional information or documentation;
• Delay, refuse, or cancel transactions;
• Freeze or restrict funds where permitted by law;
• Suspend or terminate Accounts or Services;
• Reverse transactions where legally permitted;
• Report suspicious activity to competent authorities;
• Cooperate with regulators and law enforcement agencies; and
• Take any other action permitted by these Terms or applicable law.

20.12 Consequences of Prohibited Activities

If you engage in any prohibited activity, AzariPay may, without limiting any other rights available under these Terms or applicable law:

• Decline or reverse transactions;
• Suspend or terminate your Account;
• Restrict access to specific Services;
• Withhold settlements or rewards where appropriate;
• Recover losses, costs, or improperly obtained funds;
• Report relevant information to regulatory, governmental, or law enforcement authorities;
• Pursue civil or criminal remedies where appropriate; and
• Take any other action reasonably necessary to protect Customers, the financial system, or the AzariPay platform.

20.13 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• You will use the Services only for lawful and legitimate purposes.
• You will not engage in any activity that violates these Terms, applicable laws, or regulatory requirements.
• AzariPay may monitor transactions, investigate suspected misconduct, and take appropriate action—including refusing transactions, restricting Services, suspending or terminating Accounts, reversing transactions where legally permitted, and reporting suspicious activity to competent authorities.
• AzariPay’s exercise of its compliance and risk management obligations is intended to protect Customers, business partners, regulators, and the integrity of the financial system.
• Nothing in this Section limits AzariPay’s ability to take any additional action required or permitted by applicable law, regulatory obligations, or these Terms.

21. Fraud Prevention & Anti-Money Laundering (AML) Compliance

21.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) is committed to maintaining a secure, transparent, and compliant financial ecosystem. To protect our Customers, business partners, and the integrity of the financial system, AzariPay maintains comprehensive programmes to prevent fraud, money laundering, terrorist financing, proliferation financing, sanctions evasion, bribery, corruption, and other forms of financial crime.

Our compliance framework is designed to meet applicable laws, regulations, regulatory guidance, and internationally recognised standards, including those relating to Anti-Money Laundering (“AML“), Counter-Terrorist Financing (“CTF“), Counter-Proliferation Financing (“CPF“), sanctions compliance, and financial crime prevention.

21.2 Customer Due Diligence

Customers are required to complete identity verification and, where applicable, business verification before accessing certain Services.

AzariPay may conduct:

• Customer Identification Programme (CIP);
• Know Your Customer (KYC);
• Know Your Business (KYB);
• Beneficial ownership verification;
• Enhanced Due Diligence (EDD);
• Source of funds verification;
• Source of wealth verification;
• Ongoing customer due diligence; and
• Periodic reviews of customer information.

Customers must promptly provide any information or documentation reasonably requested by AzariPay.

21.3 Transaction Monitoring

AzariPay may monitor transactions on a continuous basis to identify activity that may indicate fraud or financial crime.

Monitoring may include:

• Transaction pattern analysis;
• Behavioural monitoring;
• Velocity checks;
• Device and location analysis;
• Risk scoring;
• Beneficiary screening;
• Merchant monitoring;
• Cross-border payment reviews;
• Unusual transaction detection;
• Automated and manual compliance reviews; and
• Other lawful fraud prevention and compliance measures.

Monitoring may occur before, during, or after transaction processing.

21.4 Sanctions Screening

AzariPay may screen:

• Customers;
• Business Customers;
• Directors;
• Beneficial owners;
• Authorised representatives;
• Beneficiaries;
• Merchants;
• Business partners; and
• Transactions,

against applicable sanctions, watchlists, politically exposed person (PEP) databases, adverse media sources, and other compliance databases.

Where screening identifies a potential match, AzariPay may delay, refuse, suspend, block, or report the relevant transaction or Account as required or permitted by applicable law.

21.5 Requests for Information

To comply with legal and regulatory obligations, AzariPay may request additional information or documentation at any time, including:

• Proof of identity;
• Proof of address;
• Corporate records;
• Business licences;
• Source of funds;
• Source of wealth;
• Tax information;
• Invoices or contracts;
• Evidence supporting transactions; or
• Any other information reasonably required.

Failure to provide requested information within the specified timeframe may result in delays, restrictions, suspension, or termination of Services.

21.6 Fraud Prevention Measures

To protect Customers and the platform, AzariPay may implement security and fraud prevention measures including:

• Multi-factor authentication;
• Biometric verification;
• One-time passwords (OTPs);
• Transaction verification;
• Device recognition;
• Behavioural analytics;
• Transaction limits;
• Velocity controls;
• IP address monitoring;
• Geolocation analysis where permitted by law;
• Temporary transaction holds;
• Risk-based authentication; and
• Other security controls determined by AzariPay.

Customers agree to cooperate with these measures.

21.7 Delays, Holds and Restrictions

Where reasonably necessary to comply with applicable law or manage financial crime risk, AzariPay may:

• Delay transactions;
• Place funds on hold;
• Restrict access to Accounts or Services;
• Suspend withdrawals;
• Decline transactions;
• Freeze Accounts where legally permitted;
• Reverse transactions where legally permitted; or
• Take any other action reasonably necessary to protect Customers, AzariPay, or the financial system.

Where legally permissible, AzariPay will notify affected Customers.

21.8 Reporting Obligations

AzariPay may report information relating to Customers, Accounts, or transactions to competent authorities where required or permitted by applicable law.

Such reporting may include:

• Suspicious transaction reports;
• Regulatory filings;
• Sanctions-related reports;
• Court-ordered disclosures;
• Law enforcement requests;
• Tax authority requests; or
• Other legally required disclosures.

Except where required by law, AzariPay is not obliged to disclose the existence or content of such reports to the Customer.

21.9 Customer Responsibilities

Customers agree to:

• Use the Services only for lawful purposes;
• Provide complete, accurate, and current information;
• Promptly notify AzariPay of material changes to their information;
• Cooperate with compliance reviews and investigations;
• Retain records where required by applicable law;
• Avoid transactions intended to conceal the origin, destination, ownership, or purpose of funds; and
• Comply with all applicable AML, CTF, CPF, sanctions, tax, and financial crime laws.

21.10 Third-Party Cooperation

AzariPay may cooperate with:

• Regulatory authorities;
• Central banks;
• Financial intelligence units;
• Law enforcement agencies;
• Payment networks;
• Correspondent banks;
• Financial institutions;
• Fraud prevention organisations;
• Card schemes; and
• Other authorised entities,

where necessary to prevent, investigate, or respond to fraud, financial crime, or regulatory obligations.

21.11 No Obligation to Process Transactions

Nothing in these Terms requires AzariPay to process any transaction that it reasonably believes may:

• Violate applicable law;
• Breach sanctions;
• Facilitate fraud or financial crime;
• Expose AzariPay to regulatory or legal risk;
• Present unacceptable operational or reputational risk; or
• Otherwise be inconsistent with AzariPay’s legal or compliance obligations.

AzariPay may refuse or discontinue Services in such circumstances without incurring liability, except where liability cannot lawfully be excluded.

21.12 Record Retention

AzariPay may retain customer records, transaction information, verification documents, communications, and compliance records for the period required by applicable law, regulatory requirements, legitimate business purposes, or applicable record retention policies.

21.13 Limitation of Liability

To the fullest extent permitted by applicable law, AzariPay shall not be liable for losses arising from actions reasonably taken to comply with:

• AML, CTF, CPF, or sanctions obligations;
• Fraud prevention measures;
• Regulatory instructions;
• Court orders;
• Law enforcement requests;
• Compliance investigations; or
• Other legal obligations.

Nothing in this section excludes liability that cannot lawfully be excluded.

21.14 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• AzariPay maintains robust fraud prevention and financial crime compliance programmes designed to protect Customers and the integrity of the financial system.
• AzariPay may monitor transactions, conduct identity and business verification, perform sanctions and risk screening, request additional information, and apply appropriate fraud prevention and compliance measures at any time.
• Transactions or Accounts may be delayed, restricted, suspended, frozen, declined, or reported where reasonably necessary to comply with applicable law, regulatory obligations, or financial crime risk management requirements.
• You agree to cooperate fully with all compliance requests and acknowledge that failure to do so may affect your ability to access or continue using the Services.
• AzariPay may take any action reasonably necessary to comply with applicable AML, CTF, CPF, sanctions, fraud prevention, and other financial crime laws and regulations.

22. Sanctions & Regulatory Compliance

22.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) is committed to conducting its business in compliance with all applicable laws, regulations, regulatory directives, licensing conditions, sanctions regimes, and international financial crime standards in every jurisdiction in which it operates or provides Services.

Customers must use the Services in full compliance with all applicable legal and regulatory requirements.

22.2 Regulatory Compliance

Customers agree to comply with all applicable:

• Financial services laws;
• Payment services regulations;
• Banking regulations;
• Anti-Money Laundering (AML) laws;
• Counter-Terrorist Financing (CTF) laws;
• Counter-Proliferation Financing (CPF) laws;
• Consumer protection laws;
• Data protection and privacy laws;
• Foreign exchange regulations;
• Tax laws;
• Import and export control laws;
• Electronic commerce laws;
• Anti-corruption and anti-bribery laws; and
• Any other applicable legal or regulatory requirements.

22.3 Sanctions Compliance

Customers must not use the Services in any manner that would:

• Violate applicable economic or trade sanctions;
• Involve sanctioned persons, entities, vessels, aircraft, or jurisdictions;
• Circumvent sanctions or export control restrictions;
• Facilitate prohibited international trade;
• Assist another person to evade sanctions; or
• Otherwise expose AzariPay to sanctions-related legal or regulatory risk.

22.4 Screening and Verification

To comply with legal and regulatory obligations, AzariPay may screen:

• Customers;
• Business Customers;
• Directors;
• Shareholders;
• Ultimate Beneficial Owners (UBOs);
• Authorised representatives;
• Merchants;
• Beneficiaries;
• Business partners;
• Transactions; and
• Other relevant parties,

against:

• Sanctions lists;
• Politically Exposed Person (PEP) databases;
• Watchlists;
• Adverse media databases;
• Fraud prevention databases;
• Regulatory databases; and
• Other lawful compliance sources.

Screening may occur before onboarding, during the customer relationship, or in connection with individual transactions.

22.5 Regulatory Requests

AzariPay may respond to lawful requests or directions from:

• Central banks;
• Financial regulators;
• Financial Intelligence Units (FIUs);
• Tax authorities;
• Law enforcement agencies;
• Courts;
• Payment schemes;
• Licensing authorities;
• Government agencies; and
• Other competent authorities.

Where permitted by applicable law, AzariPay may disclose relevant information necessary to comply with such requests.

22.6 Regulatory Restrictions

Where required by applicable law or regulatory instruction, AzariPay may:

• Decline transactions;
• Delay processing;
• Suspend transactions;
• Freeze or restrict Accounts where legally permitted;
• Refuse onboarding;
• Terminate customer relationships;
• Withhold settlements where legally permitted;
• Restrict specific Services;
• Block access from certain jurisdictions; or
• Take any other action reasonably necessary to comply with legal or regulatory obligations.

Where legally permissible, AzariPay will notify the affected Customer.

22.7 Customer Information

Customers agree to provide complete, accurate, and current information necessary for AzariPay to comply with applicable legal and regulatory obligations.

Customers must promptly notify AzariPay of any material changes to:

• Identity information;
• Residential or business address;
• Contact information;
• Corporate ownership;
• Beneficial ownership;
• Authorised representatives;
• Tax residency;
• Business activities; or
• Any other information relevant to regulatory compliance.

22.8 Cross-Border Regulatory Compliance

Customers acknowledge that international transactions may be subject to:

• Foreign exchange regulations;
• Customs requirements;
• Import or export restrictions;
• International sanctions;
• Banking regulations;
• Tax reporting obligations;
• Correspondent banking requirements;
• Local licensing rules; and
• Other cross-border legal requirements.

Customers are responsible for ensuring that their transactions comply with all applicable laws in the relevant jurisdictions.

22.9 Refusal of Services

AzariPay may refuse to provide or continue providing any Service where it reasonably believes that doing so may:

• Breach applicable law;
• Violate sanctions requirements;
• Contravene regulatory obligations;
• Facilitate financial crime;
• Expose AzariPay to legal, regulatory, operational, or reputational risk; or
• Otherwise be inconsistent with AzariPay’s compliance obligations.

AzariPay shall not be required to provide reasons where disclosure is prohibited by law or would prejudice a regulatory or law enforcement investigation.

22.10 Regulatory Changes

Financial services laws and regulatory requirements may change from time to time.

AzariPay may amend its Services, policies, procedures, transaction limits, product features, onboarding requirements, or these Terms where reasonably necessary to comply with:

• New legislation;
• Regulatory guidance;
• Licensing requirements;
• Court decisions;
• Payment scheme rules; or
• Other legal or regulatory developments.

Where required by applicable law, Customers will be notified of material changes.

22.11 Cooperation with Authorities

Customers agree to cooperate with AzariPay where information or documentation is reasonably required to satisfy legal or regulatory obligations.

AzariPay may also cooperate with competent authorities by:

• Providing information lawfully requested;
• Responding to production or disclosure orders;
• Assisting investigations;
• Reporting suspicious activity;
• Complying with freezing or seizure orders;
• Implementing regulatory directives; and
• Taking other actions required or permitted by applicable law.

22.12 Record Retention

AzariPay may retain customer records, verification documents, communications, and transaction information for the period required by:

• Applicable law;
• Regulatory requirements;
• Licensing conditions;
• Court orders;
• Legitimate business purposes; or
• AzariPay’s record retention policies.

22.13 Limitation of Liability

To the fullest extent permitted by applicable law, AzariPay shall not be liable for any loss, delay, restriction, suspension, refusal, disclosure, or other action reasonably taken to comply with:

• Applicable laws;
• Regulatory requirements;
• Sanctions obligations;
• Court orders;
• Government directives;
• Law enforcement requests;
• Payment network rules; or
• Other legal obligations.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

22.14 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• AzariPay operates within a highly regulated financial services environment and must comply with applicable laws, regulations, sanctions regimes, licensing conditions, and regulatory directives.
• AzariPay may conduct regulatory and sanctions screening, request additional information, restrict or refuse Services, suspend or terminate Accounts, delay or decline transactions, and disclose information to competent authorities where required or permitted by applicable law.
• You are responsible for ensuring that your use of the Services complies with all applicable legal and regulatory requirements in every relevant jurisdiction.
• Regulatory obligations may require AzariPay to take action without prior notice or without providing detailed reasons where disclosure is restricted by law.
• AzariPay may amend its Services, policies, procedures, or these Terms to reflect changes in applicable laws, regulations, or regulatory expectations.

23. Third-Party Services

23.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) may integrate with, facilitate access to, or make available products and services provided by independent third parties (“Third-Party Services“) in order to enhance the functionality, convenience, and value of the AzariPay ecosystem.

Third-Party Services may be offered directly by the relevant provider or facilitated through the AzariPay platform and remain subject to these Terms, any applicable product-specific terms, and the terms and conditions of the relevant third-party provider.

23.2 Types of Third-Party Services

Third-Party Services may include, without limitation:

• Banking and settlement services;
• Payment processing;
• Card issuance and card network services;
• Foreign exchange services;
• Global account services;
• Identity verification and KYC/KYB providers;
• Fraud prevention and cybersecurity services;
• Merchant acquiring services;
• Payment gateway integrations;
• Mobile money services;
• Telecommunications services;
• Utility bill payment services;
• Government payment services;
• Travel and airline booking services;
• Hotel and accommodation services;
• Concierge and lifestyle services;
• Insurance products;
• Investment or wealth management services where available;
• Logistics and courier services;
• Business software integrations;
• API integrations;
• Cloud hosting and technology infrastructure; and
• Any other products or services introduced by AzariPay from time to time.

23.3 Independent Providers

Third-Party Services are provided by independent organisations and are not owned or controlled by AzariPay unless expressly stated otherwise.

Accordingly:

• The third-party provider is responsible for delivering its products or services;
• The provider determines its own pricing, availability, policies, and service standards;
• Separate contractual terms may apply; and
• Your relationship with the provider may be governed by agreements independent of these Terms.

23.4 Acceptance of Third-Party Terms

Where you choose to use a Third-Party Service, you may be required to accept:

• The provider’s terms and conditions;
• Privacy notices;
• Service agreements;
• End-user licence agreements;
• Booking conditions;
• Cancellation policies; or
• Other contractual documents required by the provider.

You are responsible for reviewing and complying with those terms.

23.5 Third-Party Information Sharing

To facilitate Third-Party Services, AzariPay may, in accordance with applicable law and our Privacy Policy, share information with authorised third-party providers where reasonably necessary.

Such information may include:

• Identity information;
• Contact information;
• Transaction details;
• Account identifiers;
• Verification information;
• Business information;
• Payment instructions; and
• Other information reasonably required to deliver the requested service.

Information sharing will be limited to what is reasonably necessary for the relevant service and applicable legal obligations.

23.6 Availability of Third-Party Services

AzariPay does not guarantee that any Third-Party Service will:

• Remain continuously available;
• Be available in every jurisdiction;
• Operate without interruption;
• Meet your expectations;
• Continue to be supported by AzariPay; or
• Be offered indefinitely.

AzariPay may add, suspend, replace, or discontinue any Third-Party Service at any time for operational, commercial, legal, regulatory, or security reasons.

23.7 Pricing and Charges

Third-Party Services may be subject to:

• Provider fees;
• Subscription charges;
• Service fees;
• Foreign exchange costs;
• Government charges;
• Taxes;
• Processing fees;
• Delivery charges; or
• Other applicable costs.

Unless expressly stated otherwise, such charges remain your responsibility.

23.8 Service Interruptions

Third-Party Services may experience:

• Technical failures;
• Scheduled maintenance;
• Network interruptions;
• Operational delays;
• Capacity limitations;
• Regulatory restrictions;
• Cybersecurity incidents; or
• Other disruptions beyond AzariPay’s reasonable control.

AzariPay does not guarantee uninterrupted availability of Third-Party Services.

23.9 Customer Responsibilities

When using Third-Party Services, you agree to:

• Provide accurate information;
• Comply with the provider’s applicable terms and policies;
• Pay all applicable charges;
• Use the service only for lawful purposes;
• Cooperate with verification requests;
• Protect your account credentials; and
• Notify AzariPay promptly if you become aware of unauthorised activity or service issues.

23.10 Disclaimer of Third-Party Responsibility

Except where expressly stated or required by applicable law, AzariPay:

• Does not warrant the quality, safety, legality, suitability, or fitness of Third-Party Services;
• Does not guarantee the accuracy of information supplied by third-party providers;
• Does not guarantee the performance of third-party providers;
• Is not responsible for acts or omissions of independent providers; and
• Does not assume responsibility for contractual obligations owed by third-party providers to Customers.

23.11 Suspension or Removal

AzariPay may suspend, restrict, or remove access to any Third-Party Service where:

• Required by law;
• The provider ceases offering the service;
• Regulatory requirements change;
• Security concerns arise;
• Fraud or misuse is suspected;
• Commercial arrangements end; or
• Continued integration presents unacceptable legal, operational, financial, or reputational risk.

Where reasonably practicable, AzariPay will notify affected Customers.

23.12 Limitation of Liability

To the fullest extent permitted by applicable law, AzariPay shall not be liable for losses arising from:

• The acts or omissions of third-party providers;
• Delays or interruptions in Third-Party Services;
• Changes to provider pricing or policies;
• Service failures beyond AzariPay’s reasonable control;
• Errors in third-party systems;
• Data supplied by third-party providers;
• Insolvency or business failure of a provider; or
• Other matters attributable to independent third parties.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

23.13 Customer Acknowledgement

By using any Third-Party Service through the AzariPay platform, you acknowledge and agree that:

• Certain products and services available through AzariPay are provided by independent third-party providers.
• Your use of such services may be subject to separate contractual terms, privacy policies, and operational requirements imposed by those providers.
• AzariPay may share information reasonably necessary to facilitate the requested service in accordance with applicable law and the AzariPay Privacy Policy.
• AzariPay may introduce, modify, suspend, replace, or discontinue Third-Party Services at any time where reasonably necessary for legal, regulatory, operational, commercial, or security reasons.
• Except where expressly stated or required by applicable law, AzariPay acts as a facilitator or integration platform for Third-Party Services and is not responsible for the independent performance, availability, or contractual obligations of third-party providers.

24. Intellectual Property

24.1 Ownership

All intellectual property rights in and relating to the AzariPay platform, products, services, technology, software, mobile applications, websites, application programming interfaces (APIs), documentation, content, branding, and other materials are owned by or licensed to AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“).

These rights are protected by applicable intellectual property laws and international treaties.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

24.2 AzariPay Intellectual Property

AzariPay’s intellectual property includes, without limitation:

• The AzariPay name;
• The AzariPay logo;
• The “Feel Like It” tagline;
• The Azari Select name and “Access the Exceptional” brand promise;
• Product names and service names;
• Trademarks;
• Service marks;
• Trade names;
• Logos;
• Brand identities;
• Domain names;
• Copyrights;
• Software;
• Source code and object code;
• Mobile applications;
• Website content;
• APIs;
• User interfaces;
• Designs and layouts;
• Graphics, icons, illustrations, photographs, audio and video content;
• Databases and compilations;
• Business methods;
• Know-how;
• Trade secrets;
• Documentation; and
• Any other proprietary materials made available by AzariPay.

All rights not expressly granted under these Terms are reserved by AzariPay.

24.3 Limited Licence

Subject to your compliance with these Terms, AzariPay grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services solely for their intended lawful purposes.

This licence does not transfer ownership of any intellectual property rights.

24.4 Restrictions

Except where expressly permitted by applicable law or with AzariPay’s prior written consent, you must not:

• Copy or reproduce any part of the Services;
• Modify, adapt, or create derivative works;
• Reverse engineer, decompile, or disassemble any software;
• Remove copyright, trademark, or proprietary notices;
• Sell, lease, sublicense, or commercially exploit any part of the Services;
• Mirror or frame the AzariPay website or applications;
• Use automated tools to extract data without authorisation;
• Attempt to discover source code;
• Circumvent technical protection measures; or
• Use AzariPay’s intellectual property for any unauthorised purpose.

24.5 Customer Content

Where you submit content to AzariPay, including:

• Feedback;
• Suggestions;
• Reviews;
• Communications;
• Business information;
• Images;
• Documents; or
• Other materials,

you retain ownership of your intellectual property rights in that content.

However, you grant AzariPay a worldwide, non-exclusive, royalty-free licence to use, reproduce, store, process, transmit, display, and otherwise use such content solely to:

• Provide the Services;
• Improve the Services;
• Meet legal and regulatory obligations;
• Investigate fraud or security incidents;
• Resolve disputes; and
• Perform other legitimate business purposes consistent with these Terms and the Privacy Policy.

24.6 Feedback

If you provide ideas, suggestions, recommendations, comments, or other feedback regarding the Services, you acknowledge that:

• AzariPay may use such feedback without restriction;
• AzariPay is under no obligation to implement any suggestion;
• No compensation is payable for such feedback; and
• You waive any claim relating to AzariPay’s use of your feedback, to the extent permitted by applicable law.

24.7 Trademarks

The AzariPay name, logos, trademarks, service marks, product names, and associated branding may not be used without AzariPay’s prior written permission, except where such use is expressly authorised by law.

Nothing in these Terms grants any licence or right to use AzariPay’s trademarks or branding.

24.8 Third-Party Intellectual Property

The Services may include trademarks, logos, software, content, or other intellectual property owned by third parties.

Such intellectual property remains the property of its respective owners and may be used only in accordance with the applicable licences, permissions, or legal rights.

Nothing in these Terms transfers ownership of any third-party intellectual property to you or to AzariPay.

24.9 Infringement

Customers must not use the Services in any manner that infringes or misappropriates the intellectual property rights of AzariPay or any third party.

If you believe that any content made available through the Services infringes your intellectual property rights, you should notify AzariPay promptly and provide sufficient information to enable us to investigate the matter.

AzariPay may remove or restrict access to allegedly infringing material where appropriate or required by applicable law.

24.10 Open Source Software

Certain components of the Services may include software made available under open source or similar licences.

Where applicable:

• Such software remains subject to its respective licence terms;
• Those licence terms will prevail over these Terms to the extent of any inconsistency concerning the relevant open source software; and
• Nothing in these Terms limits rights granted under applicable open source licences.

24.11 Reservation of Rights

Except for the limited licence expressly granted under these Terms:

• No intellectual property rights are assigned or transferred to you;
• All ownership rights remain vested in AzariPay or its licensors; and
• Any unauthorised use of AzariPay’s intellectual property may result in suspension of Services, legal action, or other remedies available under applicable law.

24.12 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• All intellectual property relating to the AzariPay platform and Services is owned by or licensed to AzariPay and is protected by applicable intellectual property laws.
• You receive only a limited licence to use the Services for their intended lawful purposes and acquire no ownership rights in AzariPay’s intellectual property.
• You must not copy, modify, distribute, reverse engineer, commercially exploit, or otherwise misuse any part of the Services or AzariPay’s intellectual property without prior written authorisation.
• Any feedback you voluntarily provide may be used by AzariPay without compensation, subject to applicable law.
• AzariPay reserves all intellectual property rights not expressly granted under these Terms and may take appropriate legal action to protect those rights.

25. Communications & Electronic Notices

25.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) communicates with Customers electronically as part of the delivery of its Services.

By opening an Account or using the Services, you consent to receive communications, notices, disclosures, agreements, statements, alerts, and other information electronically, except where applicable law requires a different method of communication.

Electronic communications satisfy any legal requirement that such communications be provided in writing, to the extent permitted by applicable law.

25.2 Methods of Communication

AzariPay may communicate with you through one or more of the following channels:

• The AzariPay mobile application;
• In-app notifications;
• Email;
• SMS or text messages;
• Telephone calls;
• Push notifications;
• Secure messaging within the Services;
• The AzariPay website;
• Customer support channels;
• Official social media accounts, where appropriate;
• Postal mail where required by law; or
• Any other communication method you have authorised or that AzariPay makes available.

AzariPay may choose the communication method it considers appropriate for the nature of the notice.

25.3 Electronic Notices

Electronic notices may include, without limitation:

• Updates to these Terms;
• Privacy Policy updates;
• Security alerts;
• Login notifications;
• Transaction confirmations;
• Transaction receipts;
• Statements of account;
• Fee changes;
• Product updates;
• Regulatory disclosures;
• Marketing communications, where permitted;
• Service interruptions;
• Maintenance notices;
• Verification requests;
• Fraud alerts;
• Account restrictions;
• Compliance notices; and
• Other information relating to the Services.

25.4 Consent to Electronic Communications

You consent to receive electronic communications from AzariPay and agree that:

• Electronic records have the same legal effect as paper documents, where permitted by applicable law;
• Electronic signatures, confirmations, approvals, and acceptances may be legally binding;
• You will maintain access to the electronic communication channels associated with your Account; and
• You are responsible for reviewing communications sent by AzariPay promptly.

You may withdraw your consent only where permitted by applicable law, although doing so may affect your ability to use certain Services.

25.5 Customer Contact Information

You are responsible for ensuring that your contact information remains accurate and up to date, including:

• Email address;
• Mobile telephone number;
• Residential or business address;
• Authorised representatives where applicable; and
• Any other contact information requested by AzariPay.

You must notify AzariPay promptly of any changes.

AzariPay is not responsible for communications that fail to reach you because your contact information is inaccurate, incomplete, or outdated.

25.6 Delivery of Notices

Unless applicable law provides otherwise, a notice will be deemed to have been delivered:

• Immediately upon successful display within the AzariPay application;
• When sent to your registered email address;
• When successfully transmitted by SMS or push notification;
• Upon publication on the AzariPay website where the notice relates generally to all Customers;
• Upon delivery by recognised postal services where required; or
• At such other time as provided by applicable law.

Failure to read a communication does not invalidate its effectiveness.

25.7 Security Communications

AzariPay may send urgent security communications regarding:

• Suspicious Account activity;
• Fraud prevention;
• Password or PIN changes;
• Multi-factor authentication;
• Device verification;
• Security incidents;
• Account recovery;
• Service restrictions; or
• Other matters affecting the security of your Account.

Customers should respond promptly to legitimate security requests from AzariPay.

25.8 Marketing Communications

Where permitted by applicable law, AzariPay may send information relating to:

• New products and services;
• Promotional offers;
• Rewards programmes;
• Azari Select benefits;
• Events;
• Partner offers;
• Educational content; and
• Other marketing communications.

You may opt out of marketing communications at any time using the methods provided in the communication or through your Account settings.

Opting out of marketing communications does not affect essential operational, security, legal, regulatory, or transactional communications.

25.9 Customer Communications

When contacting AzariPay, you agree to:

• Provide accurate information;
• Cooperate with identity verification procedures;
• Communicate respectfully;
• Avoid abusive, threatening, discriminatory, or unlawful conduct; and
• Provide any information reasonably required to assist with your enquiry.

AzariPay reserves the right to record, monitor, or retain communications for quality assurance, security, training, dispute resolution, fraud prevention, and compliance purposes, in accordance with applicable law and the Privacy Policy.

25.10 Language

Unless otherwise required by applicable law, official communications from AzariPay will ordinarily be provided in English.

AzariPay may provide translations for convenience only.

In the event of any inconsistency between a translated version and the English version, the English version shall prevail, unless otherwise required by applicable law.

25.11 Service Announcements

AzariPay may publish announcements concerning:

• Planned maintenance;
• System upgrades;
• Product launches;
• Service interruptions;
• Regulatory updates;
• Operational changes;
• Security advisories; or
• Other matters affecting the Services.

General announcements may be published through the AzariPay website, mobile application, or other official communication channels.

25.12 Record of Communications

AzariPay may retain copies of communications, notices, confirmations, electronic records, chat logs, emails, call recordings, and related information for the period required by applicable law, regulatory obligations, dispute resolution, security, fraud prevention, or legitimate business purposes.

25.13 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• AzariPay may communicate with you electronically regarding your Account and the Services.
• Electronic notices, disclosures, agreements, statements, and records may satisfy legal requirements for written communications where permitted by applicable law.
• You are responsible for maintaining accurate and up-to-date contact information and for reviewing communications sent to you.
• Failure to receive or read a communication due to outdated contact details, device issues, network interruptions, or failure to monitor your registered communication channels does not, by itself, invalidate the communication where it has been sent in accordance with these Terms.
• AzariPay may retain records of communications and may record customer interactions where permitted by applicable law for security, compliance, quality assurance, training, fraud prevention, and dispute resolution purposes.

26. Privacy & Data Protection

26.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our Customers.

Our collection, use, storage, disclosure, transfer, and protection of personal information are governed by:

• These Terms;
• The AzariPay Privacy Policy;
• Applicable data protection and privacy laws;
• Regulatory requirements; and
• Industry-recognised security standards.

By using the Services, you acknowledge that your personal information will be processed in accordance with these Terms and the AzariPay Privacy Policy.

26.2 Privacy Policy

The AzariPay Privacy Policy forms an integral part of these Terms.

The Privacy Policy explains, among other things:

• What information we collect;
• How we collect it;
• Why we process it;
• How we use and protect it;
• When we share it;
• International transfers of information;
• Data retention practices;
• Your privacy rights; and
• How to contact us regarding privacy matters.

Where there is any inconsistency between this Section and the Privacy Policy concerning personal information, the Privacy Policy shall prevail to the extent of that inconsistency, unless applicable law provides otherwise.

26.3 Information We Collect

AzariPay may collect and process information including:

• Identity information;
• Contact information;
• Residential and business addresses;
• Date of birth;
• Government-issued identification details;
• Biometric information where permitted by law;
• Selfie or facial verification images;
• Business registration information;
• Beneficial ownership information;
• Financial information;
• Transaction records;
• Device information;
• IP addresses;
• Location information where permitted and enabled;
• Login and authentication records;
• Customer communications;
• Technical and usage data;
• Marketing preferences; and
• Any other information reasonably necessary to provide the Services or comply with applicable law.

26.4 Purposes of Processing

AzariPay may process personal information for purposes including:

• Providing the Services;
• Account administration;
• Identity verification;
• KYC and KYB compliance;
• Fraud prevention;
• AML, CTF, CPF, and sanctions compliance;
• Transaction processing;
• Customer support;
• Security monitoring;
• Regulatory reporting;
• Product improvement;
• Service personalisation;
• Analytics and business intelligence;
• Marketing where permitted by applicable law;
• Dispute resolution;
• Legal proceedings;
• Risk management; and
• Other legitimate business or legal purposes.

26.5 Sharing of Information

AzariPay may share personal information, where lawful and reasonably necessary, with:

• Banks;
• Payment processors;
• Card schemes;
• Identity verification providers;
• Fraud prevention providers;
• Cloud service providers;
• Technology providers;
• Business partners;
• Concierge partners;
• Merchants where required to complete a transaction;
• Regulators;
• Financial Intelligence Units (FIUs);
• Tax authorities;
• Law enforcement agencies;
• Courts;
• Auditors;
• Professional advisers; and
• Other authorised third parties.

Information will be shared only to the extent reasonably necessary to provide the Services, comply with legal obligations, protect legitimate interests, or exercise legal rights.

26.6 International Transfers

As AzariPay operates internationally, personal information may be transferred to, processed, or stored in countries outside your country of residence.

Where international transfers occur, AzariPay will implement appropriate safeguards required by applicable law, which may include:

• Contractual safeguards;
• Regulatory approvals;
• Adequacy decisions;
• Technical and organisational security measures; or
• Other lawful transfer mechanisms.

26.7 Data Security

AzariPay maintains appropriate administrative, technical, organisational, and physical safeguards designed to protect personal information against:

• Unauthorised access;
• Unlawful processing;
• Accidental loss;
• Destruction;
• Alteration;
• Disclosure;
• Cybersecurity threats; and
• Other security risks.

Although AzariPay applies industry-recognised security measures, no electronic system can be guaranteed to be completely secure.

26.8 Customer Responsibilities

Customers are responsible for:

• Providing accurate information;
• Keeping Account credentials confidential;
• Protecting devices used to access the Services;
• Promptly notifying AzariPay of suspected unauthorised access;
• Maintaining current contact information; and
• Complying with these Terms and applicable law.

Customers should not disclose passwords, PINs, one-time passwords (OTPs), authentication codes, or other security credentials to any person.

26.9 Data Retention

AzariPay may retain personal information for as long as reasonably necessary to:

• Provide the Services;
• Comply with applicable laws and regulations;
• Meet record-keeping obligations;
• Prevent fraud;
• Resolve disputes;
• Enforce these Terms;
• Exercise or defend legal claims; or
• Support legitimate business purposes.

When information is no longer required, AzariPay will securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and internal retention policies.

26.10 Customer Privacy Rights

Subject to applicable law, Customers may have rights to:

• Access their personal information;
• Correct inaccurate information;
• Request deletion of certain information;
• Restrict or object to certain processing activities;
• Withdraw consent where processing is based on consent;
• Request portability of eligible information;
• Lodge complaints with competent supervisory authorities; and
• Exercise other rights available under applicable data protection laws.

Requests will be handled in accordance with applicable legal requirements and the AzariPay Privacy Policy.

26.11 Cookies and Similar Technologies

AzariPay may use cookies, software development kits (SDKs), pixels, local storage, device identifiers, and similar technologies to:

• Authenticate users;
• Maintain security;
• Improve performance;
• Analyse usage;
• Personalise user experiences;
• Prevent fraud; and
• Support the operation of the Services.

Customers may manage certain technology preferences through browser, device, or application settings, although disabling some technologies may affect Service functionality.

26.12 Third-Party Services

Where Customers access Third-Party Services through the AzariPay platform, those providers may collect or process personal information in accordance with their own privacy notices and applicable laws.

AzariPay is not responsible for the independent privacy practices of third-party providers.

Customers are encouraged to review the applicable privacy policies of such providers.

26.13 Data Breach Response

Where AzariPay becomes aware of a personal data breach, we will investigate, contain, and respond to the incident in accordance with applicable law, regulatory requirements, and our internal incident response procedures.

Where legally required, AzariPay will notify affected Customers and competent authorities within the applicable legal timeframes.

26.14 Changes to Privacy Practices

AzariPay may update its Privacy Policy and privacy practices from time to time to reflect:

• Changes in law;
• Regulatory guidance;
• Security requirements;
• Technology developments;
• New products or services; or
• Operational improvements.

Where required by applicable law, Customers will be notified of material changes before they take effect.

26.15 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• AzariPay will collect, use, store, disclose, transfer, and otherwise process your personal information in accordance with these Terms, the AzariPay Privacy Policy, and applicable data protection laws.
• Your personal information may be processed for the purposes of providing the Services, complying with legal and regulatory obligations, preventing fraud and financial crime, improving the Services, and protecting the security and integrity of the AzariPay platform.
• AzariPay may share your personal information with authorised third parties where reasonably necessary to provide the Services, comply with legal obligations, or protect legitimate interests.
• You are responsible for maintaining the security of your Account credentials and for ensuring that the personal information you provide to AzariPay is accurate and up to date.
• You may exercise applicable privacy rights in accordance with the AzariPay Privacy Policy and relevant data protection laws, subject to any lawful limitations or exemptions.

27. Suspension, Restriction & Account Closure

27.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) may suspend, restrict, freeze, limit, or close an Account or any part of the Services where reasonably necessary to protect Customers, comply with applicable laws and regulations, safeguard the integrity of the AzariPay platform, prevent fraud or financial crime, or manage operational, legal, financial, or reputational risks.

Nothing in this Section limits any other rights or remedies available to AzariPay under these Terms or applicable law.

27.2 Suspension or Restriction by AzariPay

AzariPay may immediately suspend or restrict an Account, Wallet, Card, Global Account, Merchant Account, API access, Concierge Services, Azari Select Membership, or any other Service where we reasonably believe that:

• These Terms have been breached;
• Fraud, attempted fraud, or financial crime is suspected;
• Unauthorised access or Account compromise has occurred or is suspected;
• False, misleading, or incomplete information has been provided;
• Required KYC, KYB, or compliance information has not been provided or maintained;
• Sanctions or regulatory concerns arise;
• A court order, regulatory directive, or law enforcement request requires action;
• Transactions appear unusual, suspicious, or inconsistent with your known profile;
• There is a material security risk;
• Excessive chargebacks, disputes, or complaints occur;
• The Services are being used for prohibited activities;
• Outstanding fees or liabilities remain unpaid;
• Technical or operational issues require temporary action; or
• Continued access would expose AzariPay or its Customers to unacceptable legal, regulatory, financial, operational, or reputational risk.

27.3 Types of Restrictions

Depending on the circumstances, AzariPay may:

• Suspend access to the entire Account;
• Restrict specific products or Services;
• Block incoming or outgoing transactions;
• Freeze available balances where permitted by law;
• Suspend Card usage;
• Disable API access;
• Delay settlements;
• Restrict cross-border payments;
• Restrict foreign exchange transactions;
• Suspend Merchant Services;
• Suspend Concierge Services;
• Suspend Azari Select benefits;
• Limit transaction amounts; or
• Apply any other reasonable restriction necessary to manage risk or comply with applicable law.

27.4 Customer-Initiated Account Closure

You may request closure of your Account at any time, subject to:

• Successful identity verification;
• Settlement of all pending transactions;
• Payment of all outstanding fees or liabilities;
• Resolution of any disputes or investigations;
• Compliance with applicable legal and regulatory requirements; and
• Any other reasonable conditions communicated by AzariPay.

Closure requests may not be processed until these conditions have been satisfied.

27.5 Closure by AzariPay

AzariPay may close an Account or terminate the customer relationship where:

• You request closure;
• You materially breach these Terms;
• Fraud or financial crime is confirmed or reasonably suspected;
• Regulatory or licensing requirements require closure;
• Required verification cannot be completed;
• The Account remains inactive for an extended period, subject to applicable law;
• Your business relationship presents unacceptable legal, regulatory, operational, financial, or reputational risk; or
• AzariPay decides to discontinue a product, Service, or operations in a particular jurisdiction.

Where reasonably practicable and legally permissible, AzariPay will provide notice before closing an Account.

27.6 Effect of Suspension or Restriction

During a suspension or restriction:

• Certain or all Services may become unavailable;
• Transactions may be delayed, declined, or cancelled;
• Withdrawals may be temporarily restricted;
• Funds may be held where required or permitted by applicable law;
• Cards may be blocked;
• Merchant settlements may be delayed;
• Referral rewards or promotional benefits may be withheld pending investigation; and
• Access to premium features may be suspended.

27.7 Effect of Account Closure

Following Account closure:

• Access to the Account and Services will cease;
• Cards issued through the Account may be cancelled;
• Azari Select Membership and associated benefits may end;
• Concierge Services linked to the Account may cease;
• Referral and rewards programme participation may terminate unless otherwise stated;
• Unused promotional benefits may expire;
• APIs and business integrations may be disconnected; and
• Any licences granted under these Terms to access the Services will automatically terminate.

27.8 Remaining Funds

Subject to applicable law, regulatory obligations, outstanding liabilities, pending investigations, disputes, chargebacks, and any lawful rights of set-off:

• Any remaining available balance may be returned to you using an approved payment method;
• AzariPay may require additional verification before releasing funds;
• Applicable fees or lawful deductions may be applied; and
• Funds may be retained where required by law, court order, or regulatory instruction.

27.9 Outstanding Obligations

Closure or suspension of an Account does not affect obligations that arose before the effective date of closure or suspension.

Without limitation:

• Outstanding fees remain payable;
• Chargebacks may still be processed;
• Regulatory reporting obligations continue where applicable;
• Dispute resolution procedures may continue;
• Indemnities survive where applicable; and
• Any rights or obligations intended to survive termination shall remain in effect.

27.10 Reopening an Account

An Account that has been closed may not be reopened.

Where permitted by AzariPay, a former Customer may submit a new application, which will be subject to:

• Full onboarding requirements;
• Applicable KYC or KYB procedures;
• Risk assessment;
• Compliance review; and
• Approval at AzariPay’s sole discretion.

AzariPay is under no obligation to approve a new application.

27.11 Regulatory and Legal Holds

Where required by applicable law, AzariPay may maintain restrictions or retain funds beyond Account closure where necessary to:

• Comply with court orders;
• Comply with regulatory directions;
• Complete fraud investigations;
• Respond to law enforcement requests;
• Satisfy AML, CTF, CPF, or sanctions obligations;
• Resolve disputes;
• Recover outstanding liabilities; or
• Fulfil any other legal obligation.

27.12 Customer Responsibilities

Customers agree to:

• Cooperate with any investigation or compliance review;
• Promptly provide requested information or documentation;
• Settle all outstanding obligations before closure;
• Keep contact information current until all matters relating to the Account have been resolved; and
• Cease using the Services immediately upon suspension or closure unless expressly authorised by AzariPay.

27.13 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• AzariPay may suspend, restrict, freeze, limit, or close your Account or any Service where reasonably necessary to comply with applicable law, protect Customers, manage risk, prevent fraud, or maintain the security and integrity of the AzariPay platform.
• Certain actions may be taken immediately and without prior notice where required by law, regulatory obligations, security concerns, or urgent operational circumstances.
• Suspension or closure of your Account does not extinguish any outstanding obligations owed by either you or AzariPay that arose before the effective date of such action.
• AzariPay may retain funds, records, and information, or delay the release of funds, where required or permitted by applicable law, regulatory requirements, court orders, or these Terms.
• AzariPay’s exercise of its rights under this Section shall not prevent it from pursuing any additional remedies available under these Terms or applicable law.

28. Dormant Accounts & Unclaimed Funds

28.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) may classify an Account as dormant or inactive where there has been no customer-initiated activity for a specified period, subject to applicable law and regulatory requirements.

This Section explains how AzariPay manages dormant Accounts and unclaimed funds while complying with applicable legal, regulatory, and financial reporting obligations.

28.2 Dormant Accounts

An Account may be designated as dormant where:

• There has been no customer-initiated transaction for a continuous period determined by AzariPay or applicable law;
• The Customer has not logged into the Account for an extended period, where relevant;
• The Customer has not responded to reasonable requests to confirm continued use of the Account; or
• The Account otherwise satisfies the criteria for dormancy under applicable law or regulatory requirements.

System-generated transactions, interest credits (where applicable), fees, or regulatory adjustments may not prevent an Account from being classified as dormant.

28.3 Notification of Dormancy

Where reasonably practicable and required by applicable law, AzariPay may attempt to notify the Customer before or after an Account is classified as dormant using the registered communication channels.

Customers are responsible for ensuring that their contact information remains accurate and up to date.

Failure to receive or respond to a notification because of outdated or incorrect contact information shall not prevent AzariPay from applying this Section.

28.4 Effect of Dormancy

Where an Account becomes dormant, AzariPay may, to the extent permitted by applicable law:

• Restrict certain transactions;
• Require identity re-verification before permitting further activity;
• Suspend selected Services linked to the Account;
• Require updated KYC or KYB documentation;
• Restrict Cards, Merchant Services, Global Accounts, or other products associated with the Account;
• Apply enhanced fraud prevention or security measures; and
• Take other reasonable steps to protect the Customer and comply with regulatory obligations.

28.5 Reactivation of a Dormant Account

A dormant Account may be reactivated upon the Customer’s request, subject to:

• Successful identity verification;
• Completion of any updated KYC or KYB requirements;
• Confirmation of current contact details;
• Compliance with applicable laws and regulatory requirements;
• Resolution of any outstanding restrictions or investigations; and
• Any other reasonable requirements determined by AzariPay.

AzariPay may refuse reactivation where required by applicable law or where continuing the relationship presents an unacceptable legal, regulatory, operational, financial, or reputational risk.

28.6 Dormancy Fees

Where permitted by applicable law and disclosed in AzariPay’s applicable pricing schedule, certain dormant Accounts may be subject to dormancy or account maintenance fees.

No dormancy fee will be charged where prohibited by applicable law.

Any applicable fees will be deducted in accordance with the Fees, Charges & Taxes section of these Terms.

28.7 Unclaimed Funds

Funds may be regarded as unclaimed where:

• They remain in a dormant Account for the period prescribed by applicable law;
• The Customer cannot reasonably be contacted;
• The Customer has not claimed the funds despite reasonable notification efforts where required;
• The Account holder is deceased and no lawful claimant has been identified; or
• Applicable law otherwise classifies the funds as unclaimed.

28.8 Transfer of Unclaimed Funds

Where required by applicable law, AzariPay may:

• Transfer unclaimed funds to the appropriate governmental authority, central bank, deposit protection scheme, or other competent authority;
• Hold such funds until lawful instructions are received;
• Report the existence of unclaimed funds to competent authorities; or
• Take any other action required by applicable law.

Once funds have been transferred in accordance with legal requirements, claims relating to those funds may need to be made directly to the relevant authority.

28.9 Customer Responsibility

Customers are responsible for:

• Keeping their Account active where appropriate;
• Maintaining accurate contact information;
• Promptly responding to verification requests;
• Informing AzariPay of changes affecting their Account;
• Monitoring Account balances and activity; and
• Claiming any funds held in their Account within applicable legal time limits.

28.10 Death or Incapacity of a Customer

Where AzariPay is notified that a Customer has died or lacks legal capacity, AzariPay may restrict the Account until it receives satisfactory legal documentation establishing the authority of the person entitled to administer or claim the funds.

Payments to beneficiaries, personal representatives, executors, administrators, or other authorised persons will be made only after compliance with applicable legal, regulatory, and verification requirements.

28.11 Record Retention

AzariPay may retain records relating to dormant Accounts and unclaimed funds for the period required by:

• Applicable law;
• Regulatory requirements;
• Court orders;
• Financial reporting obligations;
• Record retention policies; or
• Legitimate business purposes.

28.12 Limitation of Liability

To the fullest extent permitted by applicable law, AzariPay shall not be liable for any loss arising from actions reasonably taken to:

• Classify an Account as dormant;
• Restrict access to a dormant Account;
• Require updated verification;
• Apply lawful dormancy procedures;
• Transfer unclaimed funds in accordance with applicable law; or
• Comply with regulatory or governmental requirements.

Nothing in this Section excludes or limits liability that cannot lawfully be excluded or limited.

28.13 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• Your Account may be classified as dormant after a prolonged period of inactivity in accordance with applicable law and AzariPay’s policies.
• AzariPay may require updated identity verification, restrict certain Services, or apply additional security measures before reactivating a dormant Account.
• Unclaimed funds may be transferred, reported, or otherwise dealt with in accordance with applicable laws and regulatory requirements.
• You are responsible for maintaining accurate contact information, monitoring your Account, and claiming funds within any applicable legal time limits.
• AzariPay may take all actions reasonably necessary to comply with laws governing dormant Accounts and unclaimed funds, including reporting, record retention, and transfers to competent authorities where required.

29. Errors, Complaints & Dispute Resolution

29.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) is committed to providing high-quality Services and resolving customer concerns fairly, efficiently, and transparently.

This Section explains the procedures for reporting transaction errors, submitting complaints, investigating disputes, and resolving disagreements relating to the Services.

Nothing in this Section limits any statutory rights available to Customers under applicable law.

29.2 Reporting Errors

Customers should notify AzariPay as soon as reasonably practicable if they become aware of:

• Unauthorised transactions;
• Incorrect debits or credits;
• Duplicate transactions;
• Failed transactions;
• Delayed transactions;
• Incorrect foreign exchange conversions;
• Card transaction errors;
• Merchant settlement discrepancies;
• Payment processing errors;
• Account balance discrepancies; or
• Any other suspected error relating to the Services.

Prompt reporting assists AzariPay in investigating and resolving issues more effectively.

29.3 Complaint Submission

Customers may submit complaints through any of AzariPay’s approved customer support channels, including:

• The AzariPay mobile application;
• In-app support;
• Email;
• Telephone;
• Live chat;
• The AzariPay website;
• Written correspondence; or
• Any other official communication channel designated by AzariPay.

Where possible, complaints should include:

• Customer identification details;
• Transaction reference number;
• Date and time of the transaction;
• Amount involved;
• Description of the issue;
• Supporting documentation; and
• Any other information reasonably requested by AzariPay.

29.4 Investigation Process

Upon receiving a complaint or error report, AzariPay may:

• Acknowledge receipt of the complaint;
• Review transaction records;
• Examine Account activity;
• Request additional information or documentation;
• Contact payment partners or third parties;
• Conduct fraud or compliance reviews;
• Interview relevant personnel where appropriate; and
• Take any other reasonable investigative steps.

Customers agree to cooperate fully during any investigation.

29.5 Resolution of Errors

Where AzariPay determines that an error has occurred, we may, as appropriate:

• Correct the transaction;
• Reverse an incorrect entry;
• Credit or debit the relevant Account;
• Refund applicable fees;
• Adjust settlement amounts;
• Replace a compromised Card;
• Restore access to Services; or
• Take any other reasonable corrective action.

Where no error is identified, AzariPay will provide an explanation, where appropriate and legally permissible.

29.6 Timeframes

AzariPay aims to investigate and resolve complaints within a reasonable period, taking into account:

• The complexity of the matter;
• The availability of information;
• The involvement of third-party service providers;
• Regulatory requirements; and
• The nature of the Service involved.

Certain investigations, particularly those involving cross-border payments, card schemes, correspondent banks, fraud investigations, or regulatory reviews, may require additional time.

29.7 Chargebacks and Card Disputes

Disputes relating to payment Cards may be subject to:

• Card scheme operating rules;
• Issuing or acquiring bank procedures;
• Merchant investigations;
• Chargeback processes;
• Arbitration procedures; and
• Applicable payment network requirements.

Customers agree to provide any documentation reasonably required to support a chargeback or dispute.

AzariPay will process card disputes in accordance with applicable card network rules and legal requirements.

29.8 Merchant and Third-Party Disputes

Where a complaint relates primarily to:

• Goods or services supplied by a Merchant;
• Concierge services delivered by an independent provider;
• Travel bookings;
• Hotel reservations;
• Utility providers;
• Government agencies; or
• Other Third-Party Services,

AzariPay may refer the Customer to the relevant provider while providing reasonable assistance where appropriate.

Nothing in this Section makes AzariPay responsible for the independent contractual obligations of third-party providers.

29.9 Fraud Investigations

Where a complaint involves suspected fraud, financial crime, or unauthorised activity, AzariPay may:

• Temporarily restrict the Account;
• Delay processing of transactions;
• Freeze funds where permitted by law;
• Conduct enhanced verification;
• Cooperate with financial institutions, regulators, and law enforcement agencies; and
• Take any other action reasonably necessary to protect Customers and comply with applicable law.

29.10 Escalation

If a Customer is dissatisfied with the initial outcome of a complaint, the Customer may request that the matter be escalated through AzariPay’s internal complaint review procedures.

Where applicable law provides for access to an external dispute resolution body, financial ombudsman, regulator, or competent authority, Customers may pursue those remedies after completing any mandatory internal complaint process or where otherwise permitted by law.

29.11 Limitation Period

To the extent permitted by applicable law, Customers should report transaction errors and submit complaints as soon as reasonably practicable after becoming aware of the issue.

Delays in reporting may affect AzariPay’s ability to investigate, recover funds, or provide an effective remedy, particularly where third-party payment systems or regulatory reporting obligations are involved.

Nothing in this Section limits any statutory limitation periods prescribed by applicable law.

29.12 Good Faith

Customers agree to submit complaints honestly and in good faith.

Customers must not:

• Submit false or misleading complaints;
• Make fraudulent chargeback claims;
• Provide forged documentation;
• Misrepresent transaction facts; or
• Abuse complaint procedures.

AzariPay may take appropriate action where fraudulent or abusive complaints are identified.

29.13 Governing Resolution Process

Unless otherwise required by applicable law, disputes arising under these Terms shall first be addressed through AzariPay’s internal complaint handling procedures before either party commences formal legal proceedings, except where urgent legal or injunctive relief is required.

Nothing in this Section prevents AzariPay from complying with regulatory obligations, court orders, or law enforcement requests.

29.14 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• You should report transaction errors, unauthorised activity, and complaints promptly through AzariPay’s official support channels.
• AzariPay may investigate complaints, request additional information, liaise with third parties, and take reasonable steps to resolve reported issues.
• Resolution timeframes may vary depending on the complexity of the matter, regulatory requirements, fraud investigations, and the involvement of payment networks or third-party providers.
• Certain disputes, including card chargebacks and third-party service complaints, may be governed by separate rules or contractual arrangements applicable to the relevant provider or payment scheme.
• AzariPay encourages the good-faith resolution of disputes through its internal complaint process before formal legal proceedings are commenced, except where applicable law provides otherwise or urgent legal action is necessary.

30. Indemnity

30.1 Overview

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“), its parent companies, subsidiaries, affiliates, directors, officers, employees, agents, contractors, licensors, service providers, partners, successors, and assigns (collectively, the “Indemnified Parties“) from and against any losses arising from your use of the Services or your breach of these Terms.

30.2 Scope of Indemnity

You agree to indemnify the Indemnified Parties against any claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, settlements, penalties, fines, costs, expenses, and reasonable legal and professional fees arising out of or relating to:

• Your breach of these Terms or any product-specific agreement;
• Your unlawful or unauthorised use of the Services;
• Your violation of any applicable law or regulation;
• Fraud, dishonesty, or wilful misconduct by you or any person acting on your behalf;
• Any transaction initiated or authorised through your Account, except where caused solely by AzariPay’s negligence or wilful misconduct;
• Any inaccurate, false, misleading, or incomplete information you provide;
• Your failure to maintain the security of your Account credentials;
• Your infringement or alleged infringement of the intellectual property or other rights of any person;
• Your misuse of Third-Party Services;
• Any dispute between you and a Merchant, customer, supplier, beneficiary, or other third party;
• Your business activities or products where you are a Business Customer or Merchant;
• Any tax liabilities arising from your activities;
• Any breach of confidentiality obligations owed by you; or
• Any other act or omission for which you are legally responsible.

30.3 Business Customers and Merchants

Where you use the Services as a Business Customer, Merchant, partner, API user, or corporate client, you further agree to indemnify the Indemnified Parties against any losses arising from:

• Goods or services supplied by your business;
• Customer complaints relating to your business activities;
• Product defects or service failures attributable to your business;
• Consumer protection claims against your business;
• Chargebacks resulting from your conduct;
• Regulatory investigations concerning your business;
• Employment or contractual disputes involving your business; and
• Any other liability arising from your commercial operations.

30.4 Regulatory and Legal Actions

You agree to indemnify the Indemnified Parties against losses arising from any investigation, regulatory action, court proceeding, or enforcement action resulting from:

• Your conduct;
• Your transactions;
• Information provided by you;
• Your failure to comply with applicable law;
• Your breach of these Terms; or
• Any unlawful activity connected with your use of the Services.

30.5 Recovery of Amounts

Where you become liable under this Section, AzariPay may, to the extent permitted by applicable law:

• Recover the relevant amounts directly from you;
• Debit your Wallet or Account;
• Offset amounts against funds otherwise payable to you;
• Withhold settlements or rewards;
• Exercise any contractual or legal right of set-off; or
• Pursue any other lawful remedy available.

Nothing in this Section limits AzariPay’s right to recover losses through legal proceedings.

30.6 Defence of Claims

AzariPay reserves the right to assume the exclusive defence, control, negotiation, and settlement of any matter for which you are required to provide indemnification.

Where requested, you agree to:

• Cooperate fully with AzariPay;
• Provide relevant documents and information;
• Assist with investigations;
• Make reasonable witnesses available where appropriate; and
• Refrain from taking any action that prejudices AzariPay’s defence.

You must not settle any claim affecting AzariPay without AzariPay’s prior written consent.

30.7 Survival

The indemnities contained in this Section:

• Apply during your use of the Services;
• Continue after suspension or closure of your Account;
• Survive termination of these Terms; and
• Remain enforceable until all relevant claims, proceedings, liabilities, and obligations have been finally resolved.

30.8 Exceptions

Nothing in this Section requires you to indemnify AzariPay for losses arising directly from:

• AzariPay’s fraud;
• AzariPay’s wilful misconduct;
• AzariPay’s gross negligence, where such exclusion is not permitted by applicable law; or
• Any liability that cannot lawfully be excluded or transferred under applicable law.

30.9 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• You are responsible for your use of the Services and for ensuring that your activities comply with these Terms and applicable law.
• You will indemnify and hold the Indemnified Parties harmless against losses arising from your acts, omissions, transactions, business activities, or breaches of these Terms, except to the extent such losses result directly from AzariPay’s fraud, wilful misconduct, gross negligence (where applicable), or other liability that cannot legally be excluded.
• AzariPay may recover amounts owed under this indemnity through lawful means, including deduction from available balances, set-off, or legal proceedings where permitted by applicable law.
• The obligations contained in this Section survive the suspension, restriction, closure of your Account, or termination of these Terms.

31. Disclaimer of Warranties

31.1 Overview

To the fullest extent permitted by applicable law, the Services provided by AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) are made available on an “as available” and “as is” basis.

While AzariPay is committed to providing secure, reliable, and high-quality financial services, we do not guarantee that the Services will always be uninterrupted, error-free, secure, timely, or suitable for every Customer’s particular requirements.

Nothing in this Section excludes or limits any warranty or guarantee that cannot lawfully be excluded under applicable law.

31.2 No Guarantee of Uninterrupted Service

AzariPay does not warrant that:

• The Services will always be available;
• Access will be uninterrupted;
• Transactions will always be completed immediately;
• The Services will operate without delays;
• The Services will be free from technical faults or defects;
• Maintenance will not affect availability; or
• Service interruptions will never occur.

Temporary interruptions may result from maintenance, system upgrades, network failures, telecommunications issues, banking partner outages, payment network disruptions, cyber incidents, force majeure events, regulatory actions, or other circumstances beyond AzariPay’s reasonable control.

31.3 No Warranty of Error-Free Operation

Although AzariPay uses reasonable care and industry-recognised standards in developing and operating the Services, we do not warrant that:

• Software will be entirely free of bugs;
• Information will always be complete or current;
• Every transaction will be processed without operational issues;
• All technical errors can be prevented; or
• Defects will always be corrected immediately.

AzariPay may suspend, modify, repair, update, or improve the Services without prior notice where reasonably necessary.

31.4 Third-Party Services

Many aspects of the Services rely upon independent third parties, including:

• Banks;
• Payment networks;
• Card schemes;
• Correspondent banks;
• Mobile network operators;
• Foreign exchange providers;
• Identity verification providers;
• Cloud infrastructure providers;
• Concierge partners;
• Merchants; and
• Other technology providers.

AzariPay does not warrant the availability, quality, performance, security, or reliability of services provided independently by such third parties.

31.5 No Financial or Investment Advice

Unless expressly stated otherwise in writing, nothing provided through the Services constitutes:

• Financial advice;
• Investment advice;
• Tax advice;
• Legal advice;
• Accounting advice;
• Wealth management advice;
• Credit advice; or
• Professional advisory services.

Customers should obtain independent professional advice before making financial, investment, legal, tax, or commercial decisions.

31.6 Customer Responsibility

Customers are responsible for:

• Ensuring the accuracy of payment instructions;
• Verifying recipient details before authorising transactions;
• Maintaining the security of Account credentials and devices;
• Reviewing transaction confirmations and Account activity;
• Complying with applicable laws and regulations; and
• Using the Services in accordance with these Terms.

AzariPay is not responsible for losses arising from incorrect instructions, customer error, or misuse of the Services, except where otherwise required by applicable law.

31.7 Information and Content

Information made available through the Services, including exchange rates, educational materials, promotional content, merchant offers, concierge recommendations, and general information, is provided for informational purposes only.

While AzariPay endeavours to ensure that such information is accurate at the time of publication, we make no warranty regarding its completeness, accuracy, reliability, or continued availability.

31.8 Compatibility

AzariPay does not warrant that the Services will be compatible with every:

• Device;
• Operating system;
• Browser;
• Internet connection;
• Telecommunications network; or
• Third-party software.

Customers are responsible for maintaining compatible devices and software required to access the Services.

31.9 Security

AzariPay implements administrative, technical, organisational, and physical safeguards designed to protect the Services and Customer information.

However, no online platform, network, or electronic communication system can be guaranteed to be completely secure.

Accordingly, AzariPay does not warrant that the Services will be immune from cyberattacks, malware, phishing, unauthorised access, distributed denial-of-service attacks, or other cybersecurity threats, despite reasonable security measures.

31.10 Regulatory and Legal Changes

AzariPay does not warrant that any particular product, feature, jurisdiction, or Service will remain available indefinitely.

The availability of Services may change as a result of:

• Changes in applicable law;
• Regulatory requirements;
• Licensing conditions;
• Banking partner arrangements;
• Commercial decisions; or
• Operational considerations.

31.11 Excluded Warranties

To the fullest extent permitted by applicable law, AzariPay expressly disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including any implied warranties of:

• Merchantability;
• Satisfactory quality;
• Fitness for a particular purpose;
• Non-infringement;
• Quiet enjoyment;
• Accuracy;
• Availability;
• Reliability; and
• Performance.

Where any implied warranty cannot lawfully be excluded, it shall be limited to the minimum extent permitted by applicable law.

31.12 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• The Services are provided on an “as available” and “as is” basis, subject to applicable law.
• AzariPay does not guarantee uninterrupted, error-free, secure, or continuous operation of the Services.
• Certain aspects of the Services depend on independent third-party providers whose performance is outside AzariPay’s reasonable control.
• You are responsible for exercising reasonable care when using the Services, including verifying transaction details, safeguarding your Account credentials, and maintaining compatible devices and software.
• Nothing provided through the Services constitutes financial, investment, legal, tax, or other professional advice unless expressly stated otherwise in writing.
• Nothing in this Section excludes or limits any rights, guarantees, warranties, or remedies that cannot lawfully be excluded or limited under applicable law.

32. Limitation of Liability

32.1 Overview

To the fullest extent permitted by applicable law, the liability of AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“), including its parent companies, subsidiaries, affiliates, directors, officers, employees, agents, contractors, licensors, service providers, partners, successors, and assigns (collectively, the “AzariPay Parties“), shall be limited as set out in this Section.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

32.2 Scope of Liability

AzariPay shall be responsible only for losses that are directly caused by:

• Our breach of these Terms;
• Our negligence, where liability cannot lawfully be excluded;
• Our fraud or fraudulent misrepresentation;
• Our wilful misconduct; or
• Any other liability that cannot lawfully be excluded or limited.

Customers are responsible for taking reasonable steps to minimise any loss they may suffer.

32.3 Excluded Losses

To the fullest extent permitted by applicable law, AzariPay shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, or for any loss of:

• Profits;
• Revenue;
• Business opportunities;
• Goodwill;
• Reputation;
• Anticipated savings;
• Contracts;
• Data;
• Business interruption;
• Use of the Services;
• Investment opportunities; or
• Any other consequential or remote loss,

even if AzariPay has been advised of the possibility of such losses.

32.4 Third-Party Services

AzariPay shall not be liable for losses arising from or relating to the acts, omissions, delays, failures, or insolvency of independent third parties, including:

• Banks;
• Correspondent banks;
• Card schemes;
• Payment networks;
• Mobile network operators;
• Foreign exchange providers;
• Merchants;
• Concierge providers;
• Utility providers;
• Government agencies;
• Cloud infrastructure providers;
• Technology vendors; or
• Other independent service providers.

Nothing in this Section limits any liability AzariPay may have for its own acts or omissions.

32.5 Customer Instructions

AzariPay shall not be liable for losses resulting from:

• Incorrect payment instructions;
• Incorrect recipient details;
• Incorrect account information;
• Transactions authorised by the Customer;
• Failure to safeguard Account credentials;
• Customer negligence;
• Device compromise caused by the Customer;
• Delays in reporting unauthorised activity; or
• Misuse of the Services.

32.6 Unauthorised Access

Except where caused directly by AzariPay’s fraud, wilful misconduct, negligence, or failure to comply with applicable law, AzariPay shall not be liable for losses resulting from:

• Password disclosure;
• PIN disclosure;
• One-Time Password (OTP) disclosure;
• Social engineering;
• Phishing attacks;
• SIM swap fraud beyond AzariPay’s reasonable control;
• Malware on Customer devices;
• Device theft;
• Email compromise; or
• Other security incidents resulting from circumstances outside AzariPay’s reasonable control.

32.7 Force Majeure

AzariPay shall not be liable for any delay, interruption, or failure to perform obligations caused directly or indirectly by events beyond its reasonable control, including those described in the Force Majeure section of these Terms.

32.8 Regulatory Actions

AzariPay shall not be liable for losses arising from actions taken in good faith to:

• Comply with applicable law;
• Comply with regulatory requirements;
• Respond to court orders;
• Respond to law enforcement requests;
• Comply with sanctions obligations;
• Prevent fraud or financial crime;
• Protect Customers;
• Protect the integrity of the Services; or
• Manage operational or security risks.

32.9 Transaction Delays

AzariPay shall not be liable for delays caused by:

• Banking systems;
• Payment networks;
• Card schemes;
• Correspondent banks;
• Regulatory reviews;
• Compliance investigations;
• Technical failures outside AzariPay’s reasonable control;
• Telecommunications failures; or
• Third-party processing delays.

Where possible, AzariPay will use reasonable efforts to minimise such delays.

32.10 Aggregate Liability

To the fullest extent permitted by applicable law, AzariPay’s total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the greater of:

• The total fees paid by the Customer to AzariPay for the specific Service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim; or
• The direct amount of the disputed transaction, where the claim relates solely to a specific transaction,

unless a greater amount is required by applicable law.

32.11 Duty to Mitigate

Customers agree to take reasonable steps to mitigate any loss, including:

• Promptly reporting unauthorised activity;
• Protecting Account credentials;
• Cooperating with investigations;
• Providing requested documentation; and
• Following reasonable security guidance issued by AzariPay.

Failure to take reasonable steps may reduce any recovery to the extent permitted by applicable law.

32.12 Survival

The limitations of liability contained in this Section:

• Apply during your use of the Services;
• Continue after Account suspension or closure;
• Survive termination of these Terms; and
• Apply to the maximum extent permitted by applicable law.

32.13 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• AzariPay’s liability is limited to the fullest extent permitted by applicable law.
• AzariPay shall not be liable for indirect, consequential, special, incidental, exemplary, or punitive losses, including loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings, except where such limitation is prohibited by law.
• Certain Services depend on independent third-party providers, and AzariPay is not responsible for losses arising solely from the acts or omissions of those providers, except where AzariPay is legally responsible.
• You are responsible for safeguarding your Account credentials, verifying transaction details, and promptly reporting any suspected unauthorised activity or security incident.
• Nothing in these Terms excludes or limits AzariPay’s liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence where applicable, or any other liability that cannot lawfully be excluded or limited under applicable law.

33. Force Majeure

33.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) shall not be liable for any delay, interruption, failure, or inability to perform any obligation under these Terms where such delay or failure results directly or indirectly from a Force Majeure Event beyond AzariPay’s reasonable control.

Nothing in this Section affects any obligation that cannot lawfully be excluded or modified under applicable law.

33.2 Definition of Force Majeure Event

A Force Majeure Event includes any event, circumstance, or combination of events beyond the reasonable control of AzariPay that prevents, delays, or materially affects the provision of the Services, including but not limited to:

• Natural disasters, including floods, earthquakes, hurricanes, storms, droughts, wildfires, volcanic eruptions, or other severe weather events;
• Epidemics, pandemics, public health emergencies, quarantines, or disease outbreaks;
• War, armed conflict, invasion, terrorism, civil unrest, riots, rebellion, insurrection, or military action;
• Acts of government, regulatory authorities, central banks, or public authorities;
• Changes in law, regulations, sanctions, licensing requirements, or governmental policies;
• National or regional emergencies;
• Industrial disputes, strikes, lockouts, labour shortages, or industrial action;
• Failure or disruption of electricity, water, telecommunications, internet services, satellite systems, or other essential utilities;
• Banking system failures, payment network outages, correspondent banking disruptions, or failures of financial market infrastructure;
• Cyberattacks, distributed denial-of-service (DDoS) attacks, ransomware, malware, widespread cybersecurity incidents, or other malicious technological events;
• Failures of cloud infrastructure, hosting providers, software vendors, or other critical third-party technology providers;
• Transportation disruptions affecting the delivery of services or infrastructure;
• Acts or omissions of third parties outside AzariPay’s reasonable control; or
• Any other event that could not reasonably have been anticipated or avoided despite the exercise of reasonable care.

33.3 Suspension of Obligations

Where a Force Majeure Event occurs, AzariPay may, to the extent reasonably necessary:

• Suspend or delay the performance of affected obligations;
• Restrict or temporarily suspend certain Services;
• Delay the processing or settlement of Transactions;
• Suspend onboarding, verification, or account activation processes;
• Restrict access to certain products or jurisdictions;
• Implement emergency operational procedures; or
• Take any other reasonable action necessary to protect Customers, comply with legal obligations, or maintain the security and integrity of the Services.

33.4 No Liability for Force Majeure

To the fullest extent permitted by applicable law, AzariPay shall not be liable for any loss, damage, delay, cost, or inconvenience arising directly or indirectly from a Force Majeure Event, including any inability to process transactions, access Accounts, provide customer support, or deliver any feature or Service affected by such event.

33.5 Mitigation Measures

Where reasonably practicable, AzariPay will use commercially reasonable efforts to:

• Minimise the impact of the Force Majeure Event;
• Restore affected Services as soon as reasonably possible;
• Activate business continuity and disaster recovery procedures;
• Protect Customer information and funds;
• Communicate material service disruptions through appropriate channels; and
• Resume normal operations once the Force Majeure Event has ended.

Nothing in this Section obliges AzariPay to take measures that would expose it to unreasonable cost, risk, or legal or regulatory breach.

33.6 Customer Obligations

Customers remain responsible for:

• Complying with these Terms where reasonably possible;
• Cooperating with any temporary operational measures implemented by AzariPay;
• Following emergency communications or security instructions issued by AzariPay;
• Maintaining accurate contact information; and
• Taking reasonable steps to protect their own Accounts, devices, and credentials during any service disruption.

33.7 Extended Force Majeure

If a Force Majeure Event continues for an extended period and materially affects AzariPay’s ability to provide all or part of the Services, AzariPay may, subject to applicable law:

• Modify or discontinue affected Services;
• Suspend operations in specific jurisdictions;
• Terminate particular products or features;
• Close affected Accounts where legally required; or
• Take any other reasonable action necessary to comply with legal, regulatory, operational, or commercial requirements.

Where reasonably practicable, AzariPay will provide advance notice of any material permanent changes.

33.8 Regulatory Compliance During Force Majeure

Nothing in this Section relieves AzariPay from complying with mandatory legal or regulatory obligations to the extent such compliance remains reasonably possible.

Where legal or regulatory requirements conflict with operational capabilities during a Force Majeure Event, AzariPay shall take reasonable steps to comply with applicable law while protecting the security and stability of the Services.

33.9 Survival

This Section shall survive the suspension, restriction, closure of an Account, termination of these Terms, or discontinuation of any Service.

33.10 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• Certain events beyond AzariPay’s reasonable control may affect the availability, performance, or delivery of the Services.
• AzariPay shall not be liable for delays, interruptions, or failures caused by Force Majeure Events, except to the extent liability cannot lawfully be excluded under applicable law.
• AzariPay may temporarily suspend, restrict, modify, or delay certain Services during a Force Majeure Event in order to protect Customers, comply with legal or regulatory obligations, and maintain the security and integrity of the AzariPay platform.
• AzariPay will use commercially reasonable efforts to minimise disruption and restore affected Services as soon as reasonably practicable.
• Nothing in this Section excludes or limits any legal rights or remedies that cannot lawfully be excluded or limited under applicable law.

34. Governing Law & Jurisdiction

34.1 Governing Law

These Terms, together with the AzariPay Privacy Policy and all other policies or agreements incorporated by reference, shall be governed by and construed in accordance with the laws of the jurisdiction in which the relevant AzariPay contracting entity is incorporated or licensed to provide the applicable Services, unless otherwise required by mandatory provisions of applicable law.

Where the contracting entity is AzariPay Technologies Ltd, these Terms shall be governed by the laws of the Federal Republic of Nigeria, without regard to its conflict of laws principles.

34.2 International Operations

AzariPay operates, or may operate, through subsidiaries, affiliates, licensed entities, representative offices, strategic partners, or regulated financial institutions in multiple jurisdictions.

Accordingly:

• Different Services may be provided by different AzariPay entities;
• Certain Services may be subject to local laws and regulatory requirements;
• Additional jurisdiction-specific terms may apply to Customers in particular countries or regions; and
• Local consumer protection, financial services, payments, banking, data protection, tax, foreign exchange, sanctions, or other mandatory laws may supplement these Terms.

Where local law requires a different legal treatment, the mandatory provisions of that law shall prevail to the extent required.

34.3 Jurisdiction

Subject to any mandatory rights available under applicable law, the courts of the jurisdiction governing these Terms shall have exclusive jurisdiction to hear and determine any dispute, claim, or controversy arising out of or relating to:

• These Terms;
• The Services;
• Your Account;
• Transactions processed through AzariPay;
• Any related policy or agreement; or
• Any non-contractual obligation arising in connection with the Services.

Nothing in this Section prevents AzariPay from commencing proceedings in any other court of competent jurisdiction where necessary to:

• Recover outstanding amounts;
• Protect intellectual property rights;
• Enforce contractual rights;
• Obtain injunctive or equitable relief;
• Protect Customer funds or assets;
• Respond to fraud or financial crime; or
• Comply with applicable law.

34.4 Alternative Dispute Resolution

Before commencing formal legal proceedings, the parties shall endeavour to resolve disputes through AzariPay’s internal complaints process in accordance with the Errors, Complaints & Dispute Resolution section of these Terms.

Where applicable law provides access to mediation, arbitration, a financial ombudsman, consumer protection authority, or another recognised alternative dispute resolution mechanism, either party may pursue those remedies in accordance with applicable law.

Nothing in this Section prevents either party from seeking urgent interim, interlocutory, injunctive, or protective relief from a court of competent jurisdiction.

34.5 Regulatory Authorities

Nothing in these Terms limits the powers or jurisdiction of:

• Central banks;
• Financial services regulators;
• Financial Intelligence Units (FIUs);
• Consumer protection authorities;
• Competition authorities;
• Data protection authorities;
• Tax authorities;
• Law enforcement agencies;
• Courts; or
• Any other competent governmental authority.

AzariPay may cooperate fully with such authorities where required or permitted by applicable law.

34.6 Compliance with Local Laws

Customers are responsible for ensuring that their use of the Services complies with:

• The laws of their country of residence;
• The laws of any jurisdiction in which they use the Services;
• Applicable tax obligations;
• Foreign exchange regulations;
• Sanctions laws;
• Consumer protection laws; and
• Any other applicable legal or regulatory requirements.

AzariPay may refuse, restrict, suspend, or terminate Services where continued provision would result in a breach of applicable law or regulatory obligations.

34.7 Severability of Jurisdiction Clauses

If any provision of this Section is held to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect to the fullest extent permitted by applicable law.

Any invalid or unenforceable provision shall, where possible, be interpreted or modified so as to achieve its original commercial purpose while remaining legally enforceable.

34.8 Survival

This Section shall survive:

• Suspension or restriction of an Account;
• Closure of an Account;
• Termination of these Terms;
• Completion of any Transaction; and
• Discontinuation of any Service.

34.9 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• These Terms are governed by the laws specified in this Section, subject to any mandatory provisions of applicable law.
• Certain Services may be subject to additional jurisdiction-specific legal and regulatory requirements depending on your country of residence, the AzariPay entity providing the Service, or the jurisdiction in which the Service is used.
• You agree to submit disputes to the courts or dispute resolution mechanisms specified in these Terms, except where applicable law grants you non-waivable rights to pursue claims before another competent authority or court.
• AzariPay may commence proceedings in any court of competent jurisdiction where reasonably necessary to protect its legal rights, recover debts, prevent fraud, safeguard Customer assets, or comply with applicable law.
• Nothing in these Terms limits the authority of regulators, courts, or governmental agencies exercising lawful jurisdiction over AzariPay or its Customers.

35. Changes to the Terms

35.1 Overview

AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) may amend, update, modify, replace, or supplement these Terms from time to time to reflect changes in our business, products, services, technology, legal and regulatory requirements, industry standards, or operational practices.

We are committed to ensuring that material changes are communicated to Customers in a fair and transparent manner and in accordance with applicable law.

35.2 Reasons for Changes

AzariPay may revise these Terms for reasons including, but not limited to:

• Introducing new products or services;
• Modifying existing Services;
• Changes to applicable laws or regulations;
• Regulatory guidance or supervisory requirements;
• Changes in payment network or banking partner requirements;
• Enhancements to security measures;
• Fraud prevention and risk management improvements;
• Technological developments;
• Operational or business changes;
• Changes to fees, limits, or eligibility requirements;
• Corrections of errors, inconsistencies, or ambiguities; or
• Any other legitimate commercial or legal reason.

35.3 Notification of Changes

Where required by applicable law or where AzariPay considers the changes to be material, we will provide notice through one or more of the following channels:

• The AzariPay mobile application;
• In-app notifications;
• Email;
• SMS or text message;
• Push notifications;
• The AzariPay website;
• Customer account dashboard;
• Other electronic communications; or
• Any other communication method permitted by applicable law.

The period of notice will be determined in accordance with applicable legal and regulatory requirements.

35.4 Effective Date

Unless otherwise stated:

• Minor or administrative changes may take effect immediately upon publication;
• Changes required by law, regulation, court order, or security considerations may take effect immediately where legally permitted;
• Material changes will take effect on the date specified in the notice provided to Customers; and
• Where applicable law requires advance notice, the changes will become effective only after the required notice period has expired.

35.5 Customer Acceptance

Subject to applicable law, you will be deemed to have accepted the revised Terms if, after the effective date of the changes, you:

• Continue to access or use the Services;
• Maintain an active Account;
• Conduct Transactions through the Services; or
• Otherwise indicate your acceptance electronically where requested.

Where applicable law requires your express consent before certain changes become effective, AzariPay will obtain such consent through an appropriate electronic or other legally recognised method.

35.6 Right to Decline Changes

If you do not agree to any material changes to these Terms, you may, subject to applicable law and the settlement of any outstanding obligations:

• Stop using the Services;
• Request closure of your Account; and
• Terminate your relationship with AzariPay before the changes take effect, where permitted.

Termination of your Account does not affect any rights, obligations, liabilities, or accrued claims arising before the effective date of termination.

35.7 Product-Specific Terms

Certain Services, including but not limited to:

• Digital Wallets;
• Global Accounts;
• Cards;
• Merchant Services;
• Foreign Exchange Services;
• Azari Select;
• Concierge Services;
• Referral Programmes; and
• Business Banking Services,

may be subject to additional product-specific terms, policies, or disclosures.

Where a product-specific agreement conflicts with these Terms, the product-specific agreement shall prevail solely in relation to that product or Service, unless otherwise stated.

35.8 Continued Compliance

Customers are responsible for reviewing the most current version of these Terms and ensuring continued compliance with them.

The latest version of the Terms will generally be made available through the AzariPay website, mobile application, or other official communication channels.

35.9 No Waiver

A failure or delay by AzariPay in exercising any right or remedy under these Terms following an amendment shall not constitute a waiver of that right or remedy.

Any waiver must be expressly made in writing by an authorised representative of AzariPay.

35.10 Survival of Existing Rights

Amendments to these Terms shall not affect:

• Rights and obligations accrued before the effective date of the amendment;
• Pending investigations;
• Existing disputes;
• Outstanding liabilities;
• Regulatory obligations;
• Court proceedings; or
• Any provision intended to survive termination.

35.11 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• AzariPay may amend these Terms from time to time for legitimate legal, regulatory, operational, commercial, security, or business reasons.
• Where required by applicable law, AzariPay will provide notice of material changes before they become effective.
• Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of those changes, except where applicable law requires your express consent.
• If you do not agree with a material amendment, you may discontinue using the Services and request closure of your Account, subject to the settlement of any outstanding obligations.
• Nothing in this Section limits any statutory rights or protections that cannot lawfully be excluded or modified under applicable law.

36. Severability

36.1 Overview

These Terms are intended to operate as a lawful, valid, and enforceable agreement between AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) and each Customer.

If any provision of these Terms is found to be invalid, illegal, unenforceable, or ineffective by a court of competent jurisdiction, arbitral tribunal, regulator, or other competent authority, the remaining provisions shall continue in full force and effect to the fullest extent permitted by applicable law.

36.2 Invalid or Unenforceable Provisions

Where any provision of these Terms is determined to be:

• Invalid;
• Illegal;
• Void;
• Unenforceable; or
• Inconsistent with applicable law,

that provision shall be deemed modified only to the minimum extent necessary to make it valid, lawful, and enforceable while preserving, as closely as possible, its original legal and commercial intent.

If such modification is not possible, the affected provision shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.

36.3 Preservation of Remaining Terms

The invalidity or unenforceability of any provision shall not:

• Affect the validity or enforceability of any other provision of these Terms;
• Affect the interpretation of the remaining provisions;
• Release either party from complying with the remaining obligations under these Terms; or
• Affect any rights or remedies that have already accrued.

The remaining provisions shall continue to be interpreted in a manner that best reflects the original intent and commercial purpose of these Terms.

36.4 Mandatory Legal Requirements

Where any mandatory provision of applicable law requires a provision of these Terms to be interpreted differently, supplemented, or disregarded, that provision shall be interpreted or applied only to the extent necessary to comply with the applicable legal requirement.

All other provisions shall remain unaffected and continue in full force and effect.

36.5 Jurisdiction-Specific Application

As AzariPay may provide Services across multiple jurisdictions, a provision that is unenforceable in one jurisdiction shall not affect:

• The validity or enforceability of that provision in any other jurisdiction where it is lawful;
• The enforceability of the remaining provisions in any jurisdiction; or
• AzariPay’s ability to comply with applicable local laws and regulatory requirements.

36.6 Good Faith Interpretation

The parties agree that, where reasonably possible, any invalid or unenforceable provision shall be interpreted, reformed, or replaced in good faith so as to:

• Achieve the closest lawful equivalent of the original provision;
• Preserve the commercial purpose of these Terms; and
• Maintain the overall balance of rights and obligations intended by the parties.

36.7 Survival of Rights

Any determination that a provision is invalid or unenforceable shall not affect:

• Rights accrued before such determination;
• Pending claims or legal proceedings;
• Regulatory investigations;
• Outstanding payment obligations; or
• Any provision expressly stated to survive termination of these Terms.

36.8 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the fullest extent permitted by applicable law.
• Any invalid or unenforceable provision may be modified, interpreted, or severed only to the extent necessary to make it lawful and enforceable while preserving its intended legal and commercial effect wherever reasonably possible.
• The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of these Terms in any other jurisdiction, except where required by applicable law.
• Nothing in this Section limits the application of mandatory legal or regulatory requirements that cannot lawfully be excluded or modified.

37. Assignment

37.1 Overview

These Terms are binding upon and shall inure to the benefit of AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) and the Customer, together with their respective permitted successors and assigns.

This Section governs the circumstances in which rights, obligations, or interests under these Terms may be transferred or assigned.

37.2 Assignment by AzariPay

AzariPay may, at any time and without obtaining your prior consent, assign, transfer, novate, delegate, subcontract, or otherwise dispose of any or all of its rights, obligations, interests, or responsibilities under these Terms to:

• A parent company;
• A subsidiary;
• An affiliate;
• A successor entity;
• A purchaser of all or substantially all of AzariPay’s business or assets;
• A company resulting from a merger, acquisition, restructuring, or corporate reorganisation;
• A licensed financial institution;
• A regulated payment service provider;
• A service provider performing operational functions on behalf of AzariPay; or
• Any other person or entity, provided that such assignment is carried out in accordance with applicable law.

Where required by applicable law, AzariPay will provide notice of such assignment.

37.3 Corporate Transactions

Without limiting Section 37.2, these Terms shall continue to apply in the event of:

• A merger;
• Acquisition;
• Amalgamation;
• Consolidation;
• Sale of shares;
• Sale of business;
• Sale of assets;
• Internal group restructuring;
• Transfer of licences;
• Insolvency restructuring; or
• Any similar corporate transaction involving AzariPay.

The successor or acquiring entity shall be entitled to exercise the rights and perform the obligations of AzariPay under these Terms, subject to applicable law.

37.4 Delegation and Subcontracting

AzariPay may appoint, engage, or subcontract third parties to perform certain operational, administrative, technological, compliance, customer support, payment processing, verification, security, cloud hosting, concierge, or other functions related to the Services.

Such delegation or subcontracting does not relieve AzariPay of any responsibility that cannot lawfully be delegated or excluded under applicable law.

37.5 Assignment by the Customer

You may not assign, transfer, novate, delegate, charge, create a security interest over, or otherwise dispose of any of your rights or obligations under these Terms without the prior written consent of AzariPay.

Any purported assignment or transfer made without such consent shall, to the fullest extent permitted by applicable law, be void or ineffective.

37.6 Change of Control of Business Customers

Where you are a Business Customer, Merchant, or corporate client, you agree to notify AzariPay promptly of any material change in ownership, control, legal status, or business structure that may affect your eligibility to use the Services or AzariPay’s regulatory obligations.

AzariPay may require updated KYC, KYB, or other due diligence information before permitting continued use of the Services.

37.7 No Transfer of Licence

Nothing in these Terms transfers ownership of any:

• Intellectual Property;
• Software;
• Technology;
• Trade names;
• Trademarks;
• Logos;
• Copyrights;
• Databases; or
• Other proprietary rights,

except for the limited licence expressly granted under these Terms.

37.8 Continuing Obligations

Any assignment or transfer permitted under this Section shall not affect:

• Rights and obligations that accrued before the assignment;
• Pending Transactions;
• Outstanding liabilities;
• Regulatory reporting obligations;
• Ongoing investigations;
• Existing disputes; or
• Any provision intended to survive termination of these Terms.

37.9 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• AzariPay may assign, transfer, novate, subcontract, or otherwise deal with its rights and obligations under these Terms as part of its business operations, financing arrangements, regulatory compliance, outsourcing, restructuring, merger, acquisition, or international expansion, subject to applicable law.
• You may not assign or transfer your rights or obligations under these Terms without AzariPay’s prior written consent.
• Any permitted assignment shall not affect accrued rights, pending obligations, completed Transactions, or provisions intended to survive termination.
• Nothing in this Section transfers ownership of AzariPay’s intellectual property or other proprietary rights to you.

38. Entire Agreement

38.1 Entire Agreement

These Terms, together with the following documents as amended from time to time, constitute the complete and entire agreement between AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) and the Customer concerning the access to and use of the Services:

• The AzariPay Privacy Policy;
• Any product-specific terms and conditions;
• Cardholder agreements;
• Merchant agreements;
• Business Account terms;
• Global Account terms;
• Foreign Exchange terms;
• Azari Select terms;
• Concierge Services terms;
• Referral and Rewards Programme terms;
• Fee schedules;
• Service-specific disclosures;
• Any additional policies or agreements expressly incorporated by reference into these Terms.

Together, these documents supersede and replace all prior or contemporaneous discussions, negotiations, representations, understandings, communications, agreements, proposals, correspondence, or arrangements, whether oral or written, relating to the same subject matter.

38.2 No Reliance

Except as expressly stated in these Terms, you acknowledge and agree that:

• You have not relied upon any representation, statement, promise, assurance, warranty, or undertaking made by AzariPay or any person acting on its behalf that is not expressly contained in these Terms or the documents incorporated by reference;
• No marketing material, promotional content, demonstration, presentation, website content, social media communication, customer support interaction, or other communication shall form part of these Terms unless expressly incorporated by reference; and
• Your decision to use the Services is based on your own assessment of their suitability for your needs.

Nothing in this Section excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

38.3 Product-Specific Agreements

Certain Services may require separate agreements or additional terms.

Where you subscribe to or use a specific product or service, the applicable product-specific terms shall form part of the agreement between you and AzariPay.

If there is any inconsistency between these Terms and a product-specific agreement, the product-specific agreement shall prevail only in relation to the relevant product or Service, unless otherwise expressly stated.

38.4 Regulatory Requirements

Nothing in these Terms limits or overrides:

• Applicable laws;
• Regulatory requirements;
• Court orders;
• Regulatory directives;
• Licensing conditions; or
• Mandatory consumer protection provisions,

which shall prevail to the extent required by law.

38.5 No Partnership or Agency

Nothing contained in these Terms shall be interpreted as creating:

• A partnership;
• A joint venture;
• An agency relationship;
• A fiduciary relationship;
• An employment relationship; or
• Any other legal relationship,

between AzariPay and the Customer other than the contractual relationship expressly established by these Terms.

The Customer has no authority to bind AzariPay or act on its behalf unless expressly authorised in writing.

38.6 Independent Obligations

Each provision of these Terms operates independently and shall be interpreted to give effect to the commercial purpose of the agreement.

Failure of one provision shall not affect the operation of any other provision except where expressly provided.

38.7 Continuing Effect

These Terms remain effective until:

• Your Account is closed;
• Your relationship with AzariPay is terminated; and
• All rights, obligations, liabilities, investigations, disputes, and matters intended to survive termination have been finally resolved.

38.8 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• These Terms, together with the documents expressly incorporated by reference, constitute the entire agreement between you and AzariPay concerning the Services.
• You have not relied on any representation, statement, promise, or understanding that is not expressly contained in these Terms or the incorporated documents, except where such reliance cannot lawfully be excluded.
• Product-specific agreements may supplement these Terms and, where applicable, take precedence solely in relation to the relevant product or Service.
• Nothing in these Terms overrides any mandatory rights or protections provided under applicable law or regulatory requirements.

39. Contact Information

39.1 Customer Support

If you have any questions, concerns, complaints, or requests relating to these Terms or any of the Services provided by AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“), you may contact us through our official communication channels.

AzariPay is committed to providing timely, professional, and responsive customer support.

39.2 General Enquiries

General enquiries relating to your Account, Digital Wallet, Cards, Global Accounts, Merchant Services, Azari Select, Concierge Services, or other AzariPay products may be directed to:

Website: www.azaripay.co

Customer Support Email: support@azaripay.co

General Enquiries: info@azaripay.co

Customer Support Telephone: +234 (To Be Updated)

WhatsApp Support: +234 (To Be Updated)

39.3 Registered Office

AzariPay Technologies Ltd

Registered Office Address:

(To Be Updated)

Nigeria

39.4 Business Hours

Unless otherwise announced, Customer Support operates during the business hours published on the AzariPay website or mobile application.

Certain automated services, security monitoring, fraud detection systems, and digital transaction processing may operate twenty-four (24) hours a day, seven (7) days a week, subject to maintenance periods, regulatory restrictions, and system availability.

39.5 Complaints

Customers wishing to submit complaints, report unauthorised transactions, suspected fraud, service issues, or request dispute resolution should use the official customer support channels listed above or any other communication method designated by AzariPay.

Complaints will be handled in accordance with the Errors, Complaints & Dispute Resolution section of these Terms and applicable legal and regulatory requirements.

39.6 Regulatory and Legal Notices

Formal legal notices, regulatory correspondence, court documents, or other official communications intended for AzariPay should be sent to the registered office or another address expressly designated by AzariPay for such purposes.

AzariPay may publish updated contact details from time to time through its website or other official communication channels.

39.7 Reporting Security Incidents

Customers should immediately report:

• Unauthorised Account access;
• Lost or stolen Cards;
• Suspected fraud;
• Phishing attempts;
• Security vulnerabilities;
• Account compromise;
• Identity theft; or
• Other security-related concerns,

using AzariPay’s official customer support channels.

Prompt reporting assists AzariPay in protecting Customers and investigating potential security incidents.

39.8 Updates to Contact Information

AzariPay may update its contact details from time to time.

The most current contact information will be published through the AzariPay website, mobile application, or other official communication channels.

Customers are encouraged to use only officially published contact details to help prevent fraud and impersonation.

39.9 Customer Acknowledgement

By using the Services, you acknowledge and agree that:

• You may contact AzariPay through its official communication channels for support, complaints, dispute resolution, or general enquiries.
• You should promptly report any suspected fraud, unauthorised activity, or security incident to AzariPay using the official contact details published by AzariPay.
• AzariPay may update its contact information from time to time, and the latest contact details published through official channels shall apply.
• Communications submitted through unofficial, unauthorised, or fraudulent channels may not be received by AzariPay, and AzariPay shall not be responsible for any resulting loss, except where required by applicable law.

40. Schedule of Fees & Product-Specific Terms

40.1 Overview

This Schedule of Fees & Product-Specific Terms forms an integral part of these Terms and Conditions and applies to all products and services offered by AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“).

The Schedule provides general information regarding applicable fees, charges, limits, and product-specific conditions. Detailed pricing and operational requirements may be published separately on the AzariPay website, mobile application, or through other official communication channels.

40.2 Fees and Charges

Fees may apply to the use of certain AzariPay products and services, including but not limited to:

• Account maintenance fees (where applicable);
• Wallet funding fees;
• Local transfer fees;
• International transfer fees;
• Cross-border payment fees;
• Foreign exchange (FX) margins and conversion fees;
• Card issuance fees;
• Card replacement fees;
• Card renewal fees;
• ATM withdrawal fees;
• Merchant acquiring fees;
• Payment gateway fees;
• QR payment fees;
• API usage fees;
• Subscription fees;
• Concierge service fees;
• Premium lifestyle service fees;
• Business account service fees;
• Chargeback administration fees;
• Returned payment fees;
• Investigation or document processing fees where permitted by law; and
• Any applicable government levies, taxes, or third-party charges.

All fees will be disclosed before they become payable or as otherwise required by applicable law.

40.3 Taxes

Unless expressly stated otherwise:

• All applicable taxes, duties, levies, withholding taxes, regulatory charges, and government-imposed fees shall be borne by the Customer where required by law.
• AzariPay may deduct or collect taxes where legally required.
• Customers remain responsible for their own tax reporting and compliance obligations.

40.4 Product-Specific Terms

Certain products or services may be governed by additional terms, including:

• Digital Wallet Terms;
• Global Account Terms;
• Virtual Card Terms;
• Physical Card Terms;
• AzariGold Debit Card Terms;
• AzariBlack Premium Card Terms;
• Merchant Services Terms;
• Business Banking Terms;
• Foreign Exchange Services Terms;
• Cross-Border Payments Terms;
• API and Developer Terms;
• Azari Select Membership Terms;
• Concierge Services Terms;
• Referral & Rewards Programme Terms;
• Promotional Campaign Terms; and
• Any other product-specific agreement issued by AzariPay.

Where a product-specific agreement conflicts with these Terms, the product-specific agreement shall prevail only in relation to that specific product or service.

40.5 Promotional Offers

From time to time, AzariPay may introduce:

• Promotional pricing;
• Cashback campaigns;
• Referral incentives;
• Merchant discounts;
• Loyalty rewards;
• Fee waivers;
• Welcome bonuses;
• Seasonal promotions; or
• Other special offers.

Promotional offers:

• Are subject to separate terms and conditions;
• May be withdrawn, modified, suspended, or discontinued at any time, subject to applicable law;
• May have eligibility requirements; and
• Do not create any continuing entitlement after the promotion ends.

40.6 Currency Conversion

Where transactions involve multiple currencies:

• Exchange rates may fluctuate;
• FX margins may apply;
• Banking partner charges may apply;
• Third-party intermediary fees may be deducted; and
• The final amount received may differ from the amount initially estimated due to market movements or third-party deductions.

40.7 Changes to Fees

AzariPay may revise fees, pricing, limits, or product features from time to time for reasons including:

• Regulatory changes;
• Changes in third-party costs;
• Market conditions;
• Product enhancements;
• Operational requirements;
• Inflation;
• Currency fluctuations; or
• Other legitimate commercial reasons.

Where required by applicable law, Customers will receive advance notice before material fee changes become effective.

40.8 Availability of Current Pricing

The most current:

• Fee schedules;
• Product pricing;
• Transaction limits;
• Card pricing;
• FX pricing methodology;
• Merchant pricing;
• Concierge pricing;
• Subscription pricing; and
• Other applicable charges,

will be published through the AzariPay website, mobile application, customer dashboard, or other official communication channels.

Customers are encouraged to review current pricing before using a Service.

40.9 No Guarantee of Future Pricing

Unless expressly agreed in writing, no published fee, exchange rate, discount, promotion, or pricing arrangement shall constitute a guarantee that such pricing will remain available for any future period.

40.10 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• Certain AzariPay products and services may be subject to applicable fees, charges, taxes, and third-party costs.
• Product-specific agreements may supplement these Terms and govern the use of particular products or services.
• AzariPay may introduce, amend, or withdraw fees, pricing, limits, and promotional offers from time to time in accordance with applicable law.
• You are responsible for reviewing the current fee schedule and applicable product-specific terms before using a Service.
• Where required by law, AzariPay will provide notice of material pricing changes before they take effect.

Appendix A – Country-Specific Terms

A.1 Purpose

As AzariPay Technologies Ltd (“AzariPay“, “we“, “our“, or “us“) expands internationally, certain Services may be provided through locally licensed subsidiaries, affiliates, branches, representative offices, strategic partners, or regulated financial institutions.

This Appendix establishes the framework for applying country-specific legal, regulatory, operational, and consumer protection requirements without requiring amendments to the core Terms and Conditions.

A.2 Application of Country-Specific Terms

Where you access or use the Services in a particular country or region, additional country-specific terms may apply.

These terms may supplement or modify the general Terms solely to the extent necessary to comply with:

• Local laws;
• Financial services regulations;
• Payment services regulations;
• Banking regulations;
• Consumer protection laws;
• Data protection and privacy laws;
• Tax laws;
• Foreign exchange regulations;
• Sanctions requirements;
• Anti-money laundering laws;
• Counter-terrorist financing laws; and
• Other applicable legal or regulatory obligations.

A.3 Local Contracting Entity

Depending on your country of residence or the Service you use, your contractual relationship may be with:

• AzariPay Technologies Ltd;
• An AzariPay subsidiary;
• An AzariPay affiliate;
• A locally licensed AzariPay entity;
• A regulated banking partner;
• A licensed payment institution; or
• Another authorised service provider acting on behalf of AzariPay.

The applicable contracting entity will generally be identified during onboarding, within your Account, or in the product-specific documentation.

A.4 Local Regulatory Requirements

Country-specific terms may include requirements relating to:

• Customer eligibility;
• Identity verification (KYC);
• Business verification (KYB);
• Licensing requirements;
• Transaction limits;
• Wallet balance limits;
• Foreign exchange controls;
• Tax reporting;
• Consumer rights;
• Complaint handling;
• Dormant accounts;
• Unclaimed funds;
• Record retention;
• Payment processing;
• Card issuance;
• Merchant acquiring;
• Data localisation;
• Digital identity requirements;
• Financial crime reporting; and
• Any other mandatory regulatory obligations.

A.5 Local Currency

Unless otherwise specified:

• Transactions may be conducted in the local currency of the applicable jurisdiction;
• Multi-currency functionality may be available where supported;
• Exchange rates and foreign exchange margins may apply; and
• Additional local banking or intermediary charges may apply.

A.6 Local Taxes

Customers are responsible for complying with all applicable tax obligations in their country of residence or operation.

AzariPay may:

• Collect taxes;
• Withhold taxes;
• Report tax information;
• Share information with tax authorities; or
• Deduct legally required amounts,

where required by applicable law.

A.7 Consumer Protection

Where mandatory consumer protection laws provide greater rights than those contained in these Terms, those mandatory rights shall prevail to the extent required by applicable law.

Nothing in these Terms is intended to reduce or exclude statutory consumer protections that cannot lawfully be waived.

A.8 Local Privacy Requirements

The processing of personal information may be subject to local privacy and data protection laws.

Country-specific terms may supplement the AzariPay Privacy Policy by addressing matters such as:

• Cross-border data transfers;
• Data localisation;
• Customer privacy rights;
• Regulatory reporting;
• Data retention;
• Local supervisory authorities; and
• Other mandatory privacy obligations.

A.9 Local Product Availability

Not every AzariPay product or feature will be available in every country.

Availability may depend on:

• Regulatory approvals;
• Licensing status;
• Banking partnerships;
• Payment infrastructure;
• Commercial considerations;
• Sanctions restrictions;
• Technical capability; or
• Other operational requirements.

AzariPay may introduce, suspend, modify, or discontinue products within any jurisdiction without affecting the availability of Services elsewhere, subject to applicable law.

A.10 Conflicts Between Terms

If there is any inconsistency between:

• These General Terms and Conditions; and
• A Country-Specific Terms Appendix,

the Country-Specific Terms shall prevail solely to the extent necessary to comply with the applicable laws and regulations of that jurisdiction.

All other provisions of the General Terms shall remain in full force and effect.

A.11 Future Jurisdictions

AzariPay may publish additional Country-Specific Terms for any jurisdiction in which it offers Services, including, without limitation:

• Nigeria;
• Rwanda;
• Ghana;
• Kenya;
• South Africa;
• Uganda;
• Tanzania;
• Zambia;
• Botswana;
• Namibia;
• Côte d’Ivoire;
• Senegal;
• Morocco;
• Egypt;
• United Arab Emirates;
• United Kingdom;
• United States;
• Canada;
• European Economic Area member states; and
• Any other jurisdiction in which AzariPay operates in the future.

The publication of a Country-Specific Terms Appendix does not, by itself, constitute an offer of Services in that jurisdiction. Services will only be provided where AzariPay or its authorised partners are legally permitted to do so.

A.12 Updates to Country-Specific Terms

AzariPay may amend, replace, or publish new Country-Specific Terms from time to time in accordance with the Changes to the Terms section of these Terms and applicable law.

Where required, Customers will receive notice before material changes take effect.

A.13 Customer Acknowledgement

By accessing or using the Services, you acknowledge and agree that:

• Your use of the Services may be subject to additional Country-Specific Terms depending on your country of residence, the location in which you access the Services, or the AzariPay entity providing the relevant Service.
• Country-Specific Terms are incorporated into these Terms by reference and form part of your agreement with AzariPay.
• Mandatory local laws and regulatory requirements may supplement or override certain provisions of these Terms where legally required.
• Product availability, pricing, transaction limits, regulatory requirements, and customer rights may vary between jurisdictions.
• AzariPay may publish, amend, or withdraw Country-Specific Terms as part of its international expansion, subject to applicable law and regulatory requirements.